Afrihost Business Uncapped Feedback

Kwerty · Sep 26, 2014

AfriGuy said:
Really sorry about this I'm confident that services will return to normal soon!

You said this last week Friday before demand died down over the weekend (as it usually does).

Seeing a pattern here?

Bursty-dude · Sep 26, 2014

"Return to normal soon" seems to be the latest excuse in the Afrihost handbook of replies to complaints.

giggity · Sep 27, 2014

Been great in the East today. Ping's fine. Guess the Durban IPC wasn't receiving too much flack today.

Gatecrasher · Sep 27, 2014

Look into my eyes, look into my eyes, the eyes, the eyes, not around the eyes, don't look around my eyes, look into my eyes, you're under....

Your speeds have returned to normal.

Three, two, one. You're back...

Ah, pure internet joy.

cortexenslaver · Sep 27, 2014

AH 10Mb Business Uncapped:

Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 27ms
Your maximum ping was 60ms

Looking at your average ping, your line seems to be running perfectly

Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report

Code:

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=27ms TTL=254
Reply from 105.236.13.129: bytes=32 time=43ms TTL=254
Reply from 105.236.13.129: bytes=32 time=33ms TTL=254
Reply from 105.236.13.129: bytes=32 time=16ms TTL=254
Reply from 105.236.13.129: bytes=32 time=31ms TTL=254
Reply from 105.236.13.129: bytes=32 time=25ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=11ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=21ms TTL=254
Reply from 105.236.13.129: bytes=32 time=34ms TTL=254
Reply from 105.236.13.129: bytes=32 time=30ms TTL=254
Reply from 105.236.13.129: bytes=32 time=31ms TTL=254
Reply from 105.236.13.129: bytes=32 time=33ms TTL=254
Reply from 105.236.13.129: bytes=32 time=10ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=32ms TTL=254
Reply from 105.236.13.129: bytes=32 time=55ms TTL=254
Reply from 105.236.13.129: bytes=32 time=50ms TTL=254
Reply from 105.236.13.129: bytes=32 time=52ms TTL=254
Reply from 105.236.13.129: bytes=32 time=56ms TTL=254
Reply from 105.236.13.129: bytes=32 time=60ms TTL=254
Reply from 105.236.13.129: bytes=32 time=45ms TTL=254
Reply from 105.236.13.129: bytes=32 time=44ms TTL=254

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 60ms, Average = 27ms
 
2014/09/27  8:58:03.29 

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2    30 ms    42 ms    37 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     8 ms     8 ms  41.181.51.182 
  4    24 ms    26 ms    26 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  5    26 ms    26 ms    37 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6     8 ms     8 ms     8 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  7     9 ms     8 ms     9 ms  196.44.0.74 
  8    33 ms    37 ms    26 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  9    42 ms    37 ms    55 ms  tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2] 
 10     9 ms     9 ms     9 ms  vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238] 
 11    43 ms    10 ms     9 ms  196.28.178.66 
 12    35 ms    36 ms    26 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 13    41 ms    42 ms    37 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    50 ms    42 ms    40 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15    10 ms    10 ms    10 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     6 ms     6 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     7 ms     8 ms  41.181.221.254 
  4    43 ms    39 ms    47 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  5    62 ms    48 ms    61 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  6    58 ms    53 ms    52 ms  196.44.31.106 
  7   188 ms   183 ms   180 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  8   181 ms   171 ms   167 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  9   182 ms   188 ms   176 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
 10   178 ms   172 ms   181 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 11   156 ms   192 ms   153 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 12   152 ms   152 ms   151 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 30 seconds. (676.06 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 29 seconds. (537.44 KB/s)
  
  
  
  
Test End Timestamp 
2014/09/27  8:56:55.54

cortexenslaver · Sep 27, 2014

WebAfrica 5GB Capped:

Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 16ms
Your maximum ping was 35ms

Looking at your average ping, your line seems to be running perfectly

Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report

Code:

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 196.215.215.129 with 32 bytes of data:
Reply from 196.215.215.129: bytes=32 time=24ms TTL=254
Reply from 196.215.215.129: bytes=32 time=29ms TTL=254
Reply from 196.215.215.129: bytes=32 time=35ms TTL=254
Reply from 196.215.215.129: bytes=32 time=27ms TTL=254
Reply from 196.215.215.129: bytes=32 time=7ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=24ms TTL=254
Reply from 196.215.215.129: bytes=32 time=31ms TTL=254
Reply from 196.215.215.129: bytes=32 time=34ms TTL=254
Reply from 196.215.215.129: bytes=32 time=23ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=9ms TTL=254
Reply from 196.215.215.129: bytes=32 time=9ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=33ms TTL=254
Reply from 196.215.215.129: bytes=32 time=28ms TTL=254
Reply from 196.215.215.129: bytes=32 time=33ms TTL=254
Reply from 196.215.215.129: bytes=32 time=25ms TTL=254
Reply from 196.215.215.129: bytes=32 time=27ms TTL=254
Reply from 196.215.215.129: bytes=32 time=7ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254
Reply from 196.215.215.129: bytes=32 time=8ms TTL=254

Ping statistics for 196.215.215.129:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 35ms, Average = 16ms
 
2014/09/27  9:04:20.93 

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     7 ms     6 ms  196-215-215-129.dynamic.isadsl.co.za [196.215.215.129] 
  3     9 ms     8 ms     8 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193] 
  4    36 ms    33 ms    42 ms  196.35.115.136 
  5    10 ms     9 ms     9 ms  168.209.6.13 
  6    12 ms    28 ms    29 ms  168.209.2.131 
  7     9 ms    10 ms     9 ms  mweb.cinx.net.za [196.223.22.32] 
  8    25 ms    28 ms    21 ms  tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2] 
  9    37 ms    59 ms    84 ms  vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254] 
 10    29 ms    20 ms     9 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 11    78 ms    25 ms    13 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 12    24 ms    25 ms    27 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    57 ms    47 ms    31 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14    10 ms    11 ms     9 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     8 ms     7 ms     6 ms  196-215-215-129.dynamic.isadsl.co.za [196.215.215.129] 
  3     8 ms     8 ms     8 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193] 
  4    31 ms    29 ms    61 ms  196.35.115.136 
  5    12 ms    13 ms    12 ms  168.209.2.13 
  6    35 ms    35 ms    32 ms  core2b-ctn-gi0-1.ip.isnet.net [168.209.2.3] 
  7   180 ms   183 ms   191 ms  core2b-dock-ten-0-3-0-0-118.ip.isnet.net [168.209.0.42] 
  8   175 ms   156 ms   155 ms  linx-gw2.thdo.ncuk.net [195.66.236.240] 
  9   171 ms   168 ms   167 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 10   160 ms   159 ms   160 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
  
Local Speedtest 
Downloaded 15.6 megabytes in 40 seconds. (396.40 KB/s)
  
  
  
  
Test End Timestamp 
2014/09/27  9:06:30.18

Seems that all of a sudden my line has gone on holiday

Ripstorm · Sep 27, 2014

Well I don't know about you guys, but my line is running amazingly today. I've been streaming twitch for more than an hour now (on high quality) and not even one buffer

Please please please can it stay like this

Bursty-dude · Sep 27, 2014

6MB line running at 5.2MB and Youtube vids buffer to hell on 480p.
Been like this for two months now and all we get is excuses and "do this test and traceroute" blah blah blah and f-all gets done about it.

Gatecrasher · Sep 27, 2014

Ripstorm said:
Well I don't know about you guys, but my line is running amazingly today. I've been streaming twitch for more than an hour now (on high quality) and not even one buffer

Please please please can it stay like this

Its the weekend, though. Not a time when you can infer anything about a capacity-starved network.

Freakboy · Sep 27, 2014

O this is rich:

My ADSL line is completely dead.
Report it to support (on my current fault log)
Support replies that my log is still open and I should wait till Tuesday to see if my line starts to work.

WTF kind of reply is that for a business account. Stuck without ADSL since this morning and no assistance to get me back online.
Posting this from my iPad using Telkom mobile

Thinking Crystalweb sounds better and better the longer I'm with Afrihost.

LottaFun · Sep 28, 2014

8-BALL said:
Seems to be working for me LottaFun you sure it isn't your software that's not working?

tracert 41.208.46.100

Tracing route to 41-208-46-100.mtnns.net [41.208.46.100]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 11 ms 15 ms 11 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.
1]
3 19 ms 24 ms 17 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 34 ms 13 ms 17 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 11 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 35 ms 16 ms tb-cr-2.za--tb-cr-1.za-a.mtnns.net [196.44.31.5]

7 39 ms 42 ms 37 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

8 40 ms 63 ms 54 ms jp-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.93
]
9 47 ms 48 ms 32 ms jp-dca-1.za--jp-cr-2.za-a.mtnns.net [196.44.0.17
3]
10 39 ms 34 ms 33 ms 41-208-46-100.mtnns.net [41.208.46.100]

Trace complete.

8-Ball, the ping works from my computer also, but the data can't come through. I have disconnected my ADSL and loaded my MTN 3G sticky thing. It works perfect via that. This seems to be a protocol issue. Ping is super low level if you look at where it sist's in the protocol stack. Afrihost is blocking a specific protocol or the relevant port. I am not sure which one as I do not know at what protocol level my software receives data.

giggity · Sep 28, 2014

Durban MTN IPC lagging again. Mate on Axxess is lagging on the same hop.

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    6 |    6 |    0 |    1 |    2 |    1 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    6 |    6 |   11 |   17 |   24 |   17 |
|                          41.181.221.214 -    0 |    6 |    6 |  148 |  163 |  184 |  161 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    6 |    6 |  164 |  174 |  200 |  165 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |    6 |    6 |  161 |  176 |  205 |  161 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    6 |    6 |  152 |  164 |  194 |  152 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    6 |    6 |  156 |  171 |  213 |  160 |
|                            google.co.za -    0 |    6 |    6 |  153 |  167 |  199 |  153 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Gatecrasher · Sep 28, 2014

Live streaming is very patchy today, which is disappointing considering its Sunday. On the bright side, only 2 more days of this rubbish left.

Ripstorm · Sep 28, 2014

Gatecrasher said:
Live streaming is very patchy today, which is disappointing considering its Sunday. On the bright side, only 2 more days of this rubbish left.

Agreed. It was awesome Yesterday

cortexenslaver · Sep 28, 2014

Everything my side went to crap at 15:00 today. Torrents in the toilet at 15% and all the rest at 20%. Tell me AH, is the demand so high on a Sunday??? You guys need to get more IPC, especially in Cape Town... you have known about this for 5 months, and it's now affecting your highest paying clients.

Another day, another let down.... this is what SA is at the moment - people have no honour, and don't deliver even close on what they promise. Society nowadays needs to grow a set, and have a little bit of integrity...

...Just saying

MrGray · Sep 28, 2014

Yup. Dropped to about a quarter of line speed suddenly mid afternoon in the cape. Was great while it lasted. Honestly doesn't feel like it's a "capacity issue". Why would everyone suddenly start downloading in the middle of a Sunday afternoon?

Bursty-dude · Sep 28, 2014

9-22pm Sunday night and this:

So, am I going to be charged the full price or will my bill be less than half of what it usually is seeing as I have had nothing but less than half the service from AH this month?

Gatecrasher · Sep 28, 2014

And on the top the page Afrihost is advertising "Double you cap" VDSL-ready bandwidth for under R2/GB.

Until you have provisioned sufficient capacity.... Just Stop It!

Rickster · Sep 28, 2014

Hopefully a Telkom techie will come tomorrow and fix my line! De-Sync every 10 min!

AfriMan · Sep 29, 2014

LottaFun said:
Afriguy, I still can't connect to Safex. I have logged a call. When will this be fixed pleeze. I can't trade. I'm bleeding money here!
Safex IP according to trading software: SXFIN 41.208.46.100

Keeps saying - TAsk Timeout loading data for Safex

MTN will definitely want a traceroute to the IP to show that it does not connect and via which 3rd party networks we route (if any).

Can you please run that and send to me via PM?

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