Afrihost Business Uncapped Feedback

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Freakboy said:
O this is rich:

My ADSL line is completely dead.
Report it to support (on my current fault log)
Support replies that my log is still open and I should wait till Tuesday to see if my line starts to work.

WTF kind of reply is that for a business account. Stuck without ADSL since this morning and no assistance to get me back online.
Posting this from my iPad using Telkom mobile :( Thinking Crystalweb sounds better and better the longer I'm with Afrihost.
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If there is a fault logged on your line, we can't escalate it for a full 48 hours, as per our wholesale SLA with Telkom. I'm assuming that is what is referred to here.

If you have still not been assisted, PM me and I'll do what I can to speed things up :(
 
AfriMan said:
If there is a fault logged on your line, we can't escalate it for a full 48 hours, as per our wholesale SLA with Telkom. I'm assuming that is what is referred to here.

If you have still not been assisted, PM me and I'll do what I can to speed things up :(
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Is there a fault logged?!? I have PM'd you and Afriguy multiple times with my fault log number(s) that was logged on the 12th of Septemebr for my problems!
48hr?!? Ha, how about 408hr and waiting...
 
giggity said:
Durban MTN IPC lagging again. Mate on Axxess is lagging on the same hop.
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    6 |    6 |    0 |    1 |    2 |    1 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    6 |    6 |   11 |   17 |   24 |   17 |
|                          41.181.221.214 -    0 |    6 |    6 |  148 |  163 |  184 |  161 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    6 |    6 |  164 |  174 |  200 |  165 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |    6 |    6 |  161 |  176 |  205 |  161 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    6 |    6 |  152 |  164 |  194 |  152 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    6 |    6 |  156 |  171 |  213 |  160 |
|                            google.co.za -    0 |    6 |    6 |  153 |  167 |  199 |  153 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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That definitely seems to be within out network. We're still working on improving performance in the East. I'll let the forum know when I have more feedback on what we have planned to improve performance :(
 
Bursty-dude said:
9-22pm Sunday night and this:
View attachment 153206

View attachment 153208




So, am I going to be charged the full price or will my bill be less than half of what it usually is seeing as I have had nothing but less than half the service from AH this month?
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I requested a refund because of the same issue, was given R50 off my next bill, not too sure if this is some odd joke?
 
garp said:
Yup. Dropped to about a quarter of line speed suddenly mid afternoon in the cape. Was great while it lasted. Honestly doesn't feel like it's a "capacity issue". Why would everyone suddenly start downloading in the middle of a Sunday afternoon?
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When you think on a individual or small group level, it's very hard to imagine how a group on thousands (or tens of thousands) behaviour can impact a network. We see very clear trends regarding network peak times that definitely correspond with changes in usage or particular times of day.
 
Clearly more IPC capacity is needed in Durban! :mad:
Come on Afrihost I spend almost R8000 a month with you guys, and this is now getting ridiculous.....

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 4 ms 5 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 201 ms 203 ms 209 ms 41.181.221.214
4 188 ms 184 ms 185 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 223 ms 225 ms 224 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 212 ms 183 ms 204 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
7 173 ms 171 ms 174 ms 196.30.1.53
8 207 ms 202 ms 204 ms 196.31.220.25
9 208 ms 213 ms 216 ms 196.31.63.206
10 183 ms 185 ms 195 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 211 ms 208 ms 218 ms cms-gm.afrihost.com[197.242.144.102]

Trace complete.
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Hi Afriman,

I've sent you a PM yesterday sometime. I'm still waiting for feedback. I've also logged a call with your service desk and I have not heard a response yet.
I'll just post it here:

-------------
Hi,
I just got my tax invoice and for some reason I'm being billed R976.

I have the 4mb business uncapped bundle, which is usually R797 p/m

Can this please be looked at ASAP?

My account details:
j**********[email protected]

Thanks
----------------

My account details should be in your inbox

Edit: Ticket ref - WGA-572-21702
 
Last edited:
AfriMan said:
We don't generally give refunds for slow access if a client has continuous service. But it's always on a case by case basis.
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And when Business Uncapped clients are paying a premium price for a service that is guaranteed by Afrihost to always have full line speed and never to be shaped or throttled and sits with less than half of rhat so-called guaranteed service?


Oh yes, we just have to grin and bear it and pay up while posting traceroutes and complaining yet sweet f-all gets done about it....
Sorry, but this is a load of bollocks.
 
Ripstorm said:
Hi Afriman,

I've sent you a PM yesterday sometime. I'm still waiting for feedback. I've also logged a call with your service desk and I have not heard a response yet.
I'll just post it here:

-------------
Hi,
I just got my tax invoice and for some reason I'm being billed R976.

I have the 4mb business uncapped bundle, which is usually R797 p/m

Can this please be looked at ASAP?

My account details:
j**********[email protected]

Thanks
----------------

My account details should be in your inbox

Edit: Ticket ref - WGA-572-21702
Click to expand...

Sorry about the delays, I'll have this ticket followed up ASAP.
 
Bursty-dude said:
And when Business Uncapped clients are paying a premium price for a service that is guaranteed by Afrihost to always have full line speed and never to be shaped or throttled and sits with less than half of rhat so-called guaranteed service?


Oh yes, we just have to grin and bear it and pay up while posting traceroutes and complaining yet sweet f-all gets done about it....
Sorry, but this is a load of bollocks.
Click to expand...

While I fully understand you're frustrated, we've discussed numerous times that the Business accounts are not shaped/ throttled.
Don't think it's far to say we aren't doing anything about it - we desperately want to have this sorted out, and the entire Afrihost team are doing everything we possibly can to return services to normal.
 
AfriGuy said:
While I fully understand you're frustrated, we've discussed numerous times that the Business accounts are not shaped/ throttled.
Don't think it's far to say we aren't doing anything about it - we desperately want to have this sorted out, and the entire Afrihost team are doing everything we possibly can to return services to normal.
Click to expand...

That might be the case, but while your network is under performing, why should we be charged the full price for half a product?
 
PurSpyk!! said:
That might be the case, but while your network is under performing, why should we be charged the full price for half a product?
Click to expand...

I'm afraid I can't comment/ action compensation at this stage :( It's something that's generally up to the Directors.
 
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