Afrihost Business Uncapped Feedback

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You have got to be Freaking kidding me :mad: when will this be fixed??
Afrihost need to look into refunding their customers, this has been going on for far to long now....

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 5 ms 4 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 433 ms 426 ms 418 ms 41.181.221.214
4 407 ms 396 ms 412 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 455 ms 456 ms 445 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 483 ms 451 ms 445 ms 196.44.31.97
7 438 ms 428 ms 432 ms 196.30.1.53
8 482 ms 463 ms 452 ms 196.31.220.25
9 464 ms 447 ms 445 ms 196.31.63.206
10 405 ms 402 ms 411 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 436 ms 436 ms 441 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 4 ms 4 ms 5 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 463 ms 454 ms 477 ms 41.181.221.214
4 405 ms 407 ms 435 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 436 ms 446 ms 451 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 454 ms 456 ms 463 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
7 449 ms 449 ms 453 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
8 * * * Request timed out.
9 448 ms 448 ms 439 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 482 ms 480 ms 458 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 440 ms 432 ms 437 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 469 ms 467 ms 457 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 452 ms 456 ms 456 ms 197.242.89.170

Trace complete.
Click to expand...
 
2717197391.png

10Mb/s Business

Must still be that... IOS update.
 
Hummercellc said:
You have got to be Freaking kidding me :mad: when will this be fixed??
Afrihost need to look into refunding their customers, this has been going on for far to long now....
Click to expand...

Sorry about this :(
The East looks to be the busiest region at the moment.
 
3795665701.png

6Mb Business.


If anyone at AH even remotely thinks this is is any way acceptable, please point them out to me.
But at the end of this month I will have to pay the full price for this rubbish.....

Afri-whoever, compensation is in order for those of us who sat with this for the last month, and in my case, the last two months.
 
Bursty-dude said:
View attachment 153394

6Mb Business.


If anyone at AH even remotely thinks this is is any way acceptable, please point them out to me.
But at the end of this month I will have to pay the full price for this rubbish.....

Afri-whoever, compensation is in order for those of us who sat with this for the last month, and in my case, the last two months.
Click to expand...

I'm afraid I can't comment/ action compensation at this stage. It's something that's generally up to the Directors.
 
Normal international speed is usually the same as local. But since the day before the IOS updates international has been bad and 99% of the time I use international sites, downloads etc.
 
Rohan said:
Normal international speed is usually the same as local. But since the day before the IOS updates international has been bad and 99% of the time I use international sites, downloads etc.
Click to expand...

Could you PM me your DSL username? I'd like to have some more tests done.
International speedtest will be slower than local though, especially to the USA.
 
Please provide us with the directors emails, so we can find out what Afrihoist plan to do, or are you willing to lose all your customers? How can I have speeds of 1Mbps on an uncapped 8Mbps Business account, and you charge me the full price? Were can a company not provide its core service and still expect full payment?
 
PurSpyk!! said:
Please provide us with the directors emails, so we can find out what Afrihoist plan to do, or are you willing to lose all your customers? How can I have speeds of 1Mbps on an uncapped 8Mbps Business account, and you charge me the full price? Were can a company not provide its core service and still expect full payment?
Click to expand...

The degraded speeds should not be consistent.
I know it's extremely frustrating having to deal with a slow connection but we're doing everything we can, as well as providing all the feedback we have available.

Drop me a PM if you'd like to discuss a few more things around the current speed concerns.
 
AfriGuy said:
I know it's extremely frustrating having to deal with a slow connection but we're doing everything we can, as well as providing all the feedback we have available.
Click to expand...

But it is not a slow connection, it is a slow product. And let's face it, the feedback you have available is just as woefully deficient as your bandwidth capacity.
 
My personal opinion, it seems as if Afrihost is just getting worse every week that passes.
Afrihost need to come clean, they do not have enough IPC and international bandwidth for their current subscribers. And as Telkom progress with the VDSL roll out it will only get worse if more capacity it not added or a proper contention system is in place. Currently when Afrihosts network is under strain latency shoots up and kills the internet.
I hope Gain and Co. Monitor this thread because I have a month left and if I don't see an improvement soon I will be pushing cancel in ClientZone.....
 
Hummercellc said:
My personal opinion, it seems as if Afrihost is just getting worse every week that passes.
Afrihost need to come clean, they do not have enough IPC and international bandwidth for their current subscribers. And as Telkom progress with the VDSL roll out it will only get worse if more capacity it not added or a proper contention system is in place. Currently when Afrihosts network is under strain latency shoots up and kills the internet.
I hope Gain and Co. Monitor this thread because I have a month left and if I don't see an improvement soon I will be pushing cancel in ClientZone.....
Click to expand...

Things definitely shouldn't be getting worse, we're seeing incremental changes leaning towards positive results on the network. All the threads and feedback is monitored, we know things aren't great :(
 
AfriGuy said:
Things definitely shouldn't be getting worse, we're seeing incremental changes leaning towards positive results on the network. All the threads and feedback is monitored, we know things aren't great :(
Click to expand...

AfriGuy please don't take it personally. It is just my opinion and was not meant to be derogative. I have seen latency issues on the Afrihost network everyday for the past two weeks. And thought you guys would have sorted it out by now. It is fair to say many of us have shown great patience, but at some point we have draw the line. And mine was today when latency to local servers was over 400ms+ for half the day.
 
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