Afrihost Business Uncapped Feedback

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PurSpyk!! said:
Afriguy, will PM you now. Tired to use online support, but it never seems to work either, always have to email, bit emails don't get responded to

PS PM sent
Click to expand...

Awesome - have replied now. It looks to me like a crossed line - so I don't want to block the other number cos then you'll have no connection when this happens. Let's do some elimination and see what happens first :)
 
AfriMan said:
Awesome - have replied now. It looks to me like a crossed line - so I don't want to block the other number cos then you'll have no connection when this happens. Let's do some elimination and see what happens first :)
Click to expand...

Thanks, will change password and see if it happens again, seemed to have happened when there was the connectivity issue in the Cape Area on Monday
 
AfriMan said:
Awesome - have replied now. It looks to me like a crossed line - so I don't want to block the other number cos then you'll have no connection when this happens. Let's do some elimination and see what happens first :)
Click to expand...

Just to check, if you're on a business account, can you disconnect from line1 and then dial in from line2? (I know 1 concurrent session, but is it port-locked too?)
 
froot said:
Just to check, if you're on a business account, can you disconnect from line1 and then dial in from line2? (I know 1 concurrent session, but is it port-locked too?)
Click to expand...

It is locked, but clears after 24 hours (if there is no active connection for that period)
 
Story of my upgrade from 2Mbps uncapped to 4Mbps Business

Ok so here is the story of my upgrade, and why I am suspicious.

When my account was first upgraded, my line speed was set at 4Mbps.
A landline with almost the same number as mine was added to clientzone, except the prefix was 512 instead of 012. (in the data usage graphs, under access points I could see the usage for: Consolidated, 012 xxx xxxx, 512 xxx xxxx)
The new upgraded 4Mbps business line was using the 512 line number. That 512 line gave the insane speeds. It was very easy to see that there was no shaping/throttling at all. (I downloaded OS X Mavericks and all the updates etc at 4000kbps)
The speeds were insane, night and day. There were no slowdowns. It would cruise at 3.8-4Mbps all day and all night long.

However, this only lasted 3 full days, before my ISP (telkom or something) broke it, by changing the line speed or something.
Then my line was down for 4 days, and I was unable to connect at all (ie, zero activity). (Afriman, 4 day refund for line breaking during business upgrade please?? :erm: )
My router was reporting sync speed of 10Mbps. Clientzone was confirming this, and the line test was passing every time.

Eventually telkom phoned, and set my line speed to 5Mbps. Magically my modem was able to connect again, and it worked again, just like it did before.
But, that is not all. According to clientzone logs, I am back on the 012 line. And I am getting quite miserable speeds. Aftenoon/Evening slowdown is the worst, speeds struggle to break 2Mbps.

So, Something is definitely going on.
My question, what changed? Am I being throttled for having my line set to 5Mbps instead of 4Mbps? Or was there something special about the 512 line number? Is my 012 line getting throttled? :wtf:
 
Very slow browsing, downloading and random authentication failures on my business uncapped 6mbps account.

Did a speedtest and a few traceroutes- see below.

http://www.speedtest.net/my-result/3069589895

C:\Windows\system32>tracert www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.72.33]
over a maximum of 30 hops:

1 23 ms 1 ms 11 ms my.router [192.168.1.1]
2 162 ms 766 ms 548 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 1010 ms 694 ms 587 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 623 ms 559 ms 654 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 929 ms 714 ms 761 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 1168 ms 828 ms 1038 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
7 * 918 ms 1065 ms linx.br01.lhr1.tfbnw.net [195.66.225.69]
8 903 ms 1029 ms 392 ms po126.msw01.01.lhr2.tfbnw.net [31.13.28.225]
9 321 ms 237 ms 503 ms edge-star-shv-01-lhr2.facebook.com [31.13.72.33]


Trace complete.

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 12 ms 3 ms 2 ms my.router [192.168.1.1]
2 757 ms * 725 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 814 ms 964 ms 977 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 1226 ms 1232 ms 894 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 591 ms * * jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 302 ms 1280 ms * jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 1917 ms 493 ms 572 ms 196.44.31.99
8 1301 ms 700 ms 706 ms 196.31.220.6
9 801 ms 613 ms 178 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 534 ms * 733 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 468 ms 359 ms 233 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 2 ms 4 ms my.router [192.168.1.1]
2 998 ms 1004 ms 752 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 502 ms 730 ms 599 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 846 ms 906 ms 1026 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 715 ms 825 ms 1011 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 751 ms 1111 ms 842 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 769 ms 729 ms 868 ms 196.44.31.99
8 632 ms 541 ms 131 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 225 ms * * tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 493 ms 433 ms 496 ms tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.ne
t [196.31.63.150]
11 609 ms 419 ms 464 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 620 ms 837 ms 724 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 584 ms 686 ms 48 ms mybroadband.co.za [41.203.21.137]

Trace complete.

Here is my router log:

Update Counter : 23
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 19069035
Lan Rx : 13402426
ADSL Tx : 465
ADSL Rx : 485
CRC Down : 0
CRC Up : 1
FEC Down : 0
FEC Up : 0
HEC Down : 2
HEC Up : 0
SNR Up : 6.1
SNR Down : 16.4
Line Attenuation Up : 18.0
Line Attenuation Down : 29.0
Data Rate Up : 1007
Data Rate Down : 10015



DID open a ticket: #UZD-567-33216
 
Spartaniz said:
Very slow browsing, downloading and random authentication failures on my business uncapped 6mbps account.

Did a speedtest and a few traceroutes- see below.

1 23 ms 1 ms 11 ms my.router [192.168.1.1]
2 162 ms 766 ms 548 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]

1 12 ms 3 ms 2 ms my.router [192.168.1.1]
2 757 ms * 725 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]

1 1 ms 2 ms 4 ms my.router [192.168.1.1]
2 998 ms 1004 ms 752 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]

SNR Up : 6.1
SNR Down : 16.4
Line Attenuation Up : 18.0
Line Attenuation Down : 29.0
Data Rate Up : 1007
Data Rate Down : 10015

DID open a ticket: #UZD-567-33216
Click to expand...

I smell congestion, see the second hop in each case.
Also, give your router a restart. Anything over 1ms is not ideal with the first hop (being your router). Are you on Wifi or ethernet?
 
Last edited:
Spartaniz said:
Very slow browsing, downloading and random authentication failures on my business uncapped 6mbps account.

Did a speedtest and a few traceroutes- see below.

http://www.speedtest.net/my-result/3069589895

C:\Windows\system32>tracert www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.72.33]
over a maximum of 30 hops:

1 23 ms 1 ms 11 ms my.router [192.168.1.1]
2 162 ms 766 ms 548 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 1010 ms 694 ms 587 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 623 ms 559 ms 654 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 929 ms 714 ms 761 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 1168 ms 828 ms 1038 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
7 * 918 ms 1065 ms linx.br01.lhr1.tfbnw.net [195.66.225.69]
8 903 ms 1029 ms 392 ms po126.msw01.01.lhr2.tfbnw.net [31.13.28.225]
9 321 ms 237 ms 503 ms edge-star-shv-01-lhr2.facebook.com [31.13.72.33]


Trace complete.

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 12 ms 3 ms 2 ms my.router [192.168.1.1]
2 757 ms * 725 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 814 ms 964 ms 977 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 1226 ms 1232 ms 894 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 591 ms * * jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 302 ms 1280 ms * jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 1917 ms 493 ms 572 ms 196.44.31.99
8 1301 ms 700 ms 706 ms 196.31.220.6
9 801 ms 613 ms 178 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 534 ms * 733 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 468 ms 359 ms 233 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 1 ms 2 ms 4 ms my.router [192.168.1.1]
2 998 ms 1004 ms 752 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6
.65]
3 502 ms 730 ms 599 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
4 846 ms 906 ms 1026 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 715 ms 825 ms 1011 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 751 ms 1111 ms 842 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
7 769 ms 729 ms 868 ms 196.44.31.99
8 632 ms 541 ms 131 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 225 ms * * tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 493 ms 433 ms 496 ms tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.ne
t [196.31.63.150]
11 609 ms 419 ms 464 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 620 ms 837 ms 724 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 584 ms 686 ms 48 ms mybroadband.co.za [41.203.21.137]

Trace complete.

Here is my router log:

Update Counter : 23
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 19069035
Lan Rx : 13402426
ADSL Tx : 465
ADSL Rx : 485
CRC Down : 0
CRC Up : 1
FEC Down : 0
FEC Up : 0
HEC Down : 2
HEC Up : 0
SNR Up : 6.1
SNR Down : 16.4
Line Attenuation Up : 18.0
Line Attenuation Down : 29.0
Data Rate Up : 1007
Data Rate Down : 10015



DID open a ticket: #UZD-567-33216
Click to expand...

No general issues on our end, it looks like your exchange may be congested here :( The 2nd hop needs to see the lowest possible latency.
Have you only noticed this tonight?
 
dlk001 said:
Hi AfriGuy,

I sent you a PM...My Uncapped 4096 kbps speeds have gone slow on international downloads, uploaded.net and rapidget.net but my http://www.speedtest.net/my-result/3069967125 is looking fine.

However, my 3 GB DSL Prepaid Package is running at maximum speeds when downloading form the same sites.

Please kindly assist...Thank you
Click to expand...

Thanks, will take a look at it as soon as I can :)
 
sparke said:
@bedford, remember to migrate line as well, this you will save s bit on the line and pay a bit more on the data
Click to expand...

I would recommend keeping your line with Telkom. It makes switching between ISP easier. When MW went vrot I was up with AH in 20 minutes. However if i had that line with MW, maybe id still be crying !!!
Who's to say AH doesnt give you grief down the line - we all sang MW praises "free the web - blah blah". Thats the nature of consumerism today. Fickle ? maybe. Bad customer service? definitely a possibility and probable.

my chappies worth :-)
 
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