-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: What is your stance on AI?
Afrihost Business Uncapped Feedback
- Thread starter Lino
- Start date
- Status
as long as it b4 next month
I can't make any promises I'm afraid
I'm sure Gian and the team have something awesome up their sleeves though!
No general issues on our end, could you paste up a traceroute so we can see where the latency is being introduced.
on the phone with them now.... BUT after speaking to the tech.. been waiting half an hour for him to get back to the phone (-_- )
maybe faster response here
Ping Test:
ping 197.242.144.102
Request timeout for icmp_seq 1
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=162 ms
Request timeout for icmp_seq 3
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=215 ms
Request timeout for icmp_seq 5
ping 8.8.8.8
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_req=4 ttl=41 time=352 ms
Request timeout for icmp_seq 5
Trace Test:
traceroute -n 197.242.144.102
1 10.0.0.2 1 ms 1 ms
2 196.44.31.1 147 ms 111 ms
3 196.31.220.1 142 ms
4 197.242.144.1 195 ms
traceroute -n 8.8.8.8
1 10.0.0.2 1 ms
2 105.236.11.6 168 ms
3 196.44.0.4 126 ms
4 Request timed out *
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 173.194.34.112
Name: www.google.com
Address: 173.194.34.113
Name: www.google.com
Address: 173.194.34.115
Name: www.google.com
Address: 173.194.34.116
Name: www.google.com
Address: 173.194.34.114
nslookup thishouldfail.afrihost.com
** server can't find thisshouldfail.com: NXDOMAIN
That looks very much like exchange issues, see your second hop - that should be under 15ms, however yours is above 180 :/ youll have to report a line fault
That looks very much like exchange issues, see your second hop - that should be under 15ms, however yours is above 180 :/ youll have to report a line fault
thanks will call hellkom - PS i hear Afrihost is hiring!
Are you still able to call, i think you may have a line issue. Especially if your phone cut out
(if thats what you are implying 
frobbertze2
Well-Known Member
Is it possible for anyone at afrihost to at least acknowledge that my ticket has been logged and that someone is looking at it. I understand that you guys are having support issues at the moment, but your whole business plan seems to not have planned for an apparent influx of customers from all regions, affecting your support team and capacity. Some issues have been sorted, but the support part has been lacking for quite a while now.
savage
Expert Member
Ditto. Logged a ticket on Monday already (incorrect billing), and absolutely ZERO response from AfriHost. Pathetic to say the least.
frobbertze2
Well-Known Member
What also bothers me, is that the call centre should not make any promises the company cannot keep. I was promised feedback within 24 hours. I understand a resolution to a problem could take longer, but at least let me know that someone has started looking at the ticket. If you are unable to actually help your clients, be honest about it and tell them resolution or feedback is going to take longer than a day, week or month. Do not make the client keep chasing you guys.
I couldn't buffer videos last night, only advice I got earlier this week was a port reset. (which was done on the 27th of Feb)
Replied to support ticket, last attempt, then requesting a refund. Not paying so much more for the same as what I had.
Replied to support ticket, last attempt, then requesting a refund. Not paying so much more for the same as what I had.
We'll need to look at the latency on your line, that's a big factor when it comes to streaming. Are you able to post any traceroutes when you see a slow down in streaming?
I'm sure our team are aware of the ticket - we're in the process of bringing more Support guys on board to help out with the current loads
Really sorry about the delays in response on your ticket
Are you still waiting for feedback?
- Status