Afrihost Business Uncapped Feedback

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8-BALL said:
As requested Afriguy,

Here are the speedtest links sent to your consultant on Friday 7th under reference #HNV-489-11061

http://www.speedtest.net/my-result/3355296988 10M Business

http://www.speedtest.net/my-result/3355358378 1G capped

http://www.speedtest.net/my-result/3355401762 Mweb 1G capped


Mweb

Code: 
Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:

  1     7 ms     6 ms     7 ms  41-133-112-1.dsl.mweb.co.za [41.133.112.1]
  2     8 ms     8 ms     8 ms  197-84-96-162.cpt.mweb.co.za [197.84.96.162]
  3     9 ms    31 ms     8 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2]
  4    12 ms    11 ms    11 ms  197-84-5-225.cpt.mweb.co.za [197.84.5.225]
  5     9 ms     9 ms     9 ms  197-84-7-5.cpt.mweb.co.za [197.84.7.5]
  6     9 ms     9 ms     9 ms  cpt.telkom-ipnet.co.za [197.84.4.21]
  7     9 ms     9 ms    11 ms  196.43.25.205
  8    10 ms     9 ms     9 ms  wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [1
96.43.11.30]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *     wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.
30]  reports: Destination net unreachable.

Trace complete.

Code: 
Tracing route to e1630.c.akamaiedge.net [2.19.150.198]
over a maximum of 30 hops:

  1     8 ms     7 ms     7 ms  41-133-112-1.dsl.mweb.co.za [41.133.112.1]
  2     8 ms     9 ms     8 ms  197-84-96-162.cpt.mweb.co.za [197.84.96.162]
  3     9 ms    11 ms     8 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2]
  4   157 ms   153 ms   156 ms  197-84-5-226.cpt.mweb.co.za [197.84.5.226]
  5   153 ms   156 ms   156 ms  197-84-4-33.cpt.mweb.co.za [197.84.4.33]
  6   155 ms   154 ms   156 ms  197-84-4-201.cpt.mweb.co.za [197.84.4.201]
  7   154 ms   157 ms   154 ms  be-69-thd-p-1.mweb.co.za [176.67.177.161]
  8   154 ms   153 ms   155 ms  176.67.177.227
  9   154 ms   153 ms   157 ms  176.67.177.133
 10   155 ms     *      153 ms  195.66.236.168
 11   153 ms   153 ms   153 ms  2.19.150.198

Trace complete.

Afrihost

Code: 
Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     8 ms     8 ms     7 ms  105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1]
  3    11 ms    10 ms     9 ms  41.181.221.254
  4    13 ms    12 ms    12 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    11 ms    11 ms    11 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    10 ms     9 ms     9 ms  tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.143]
  7    11 ms    12 ms    10 ms  wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.1
97]
  8    10 ms     9 ms    10 ms  196.43.25.205
  9    10 ms     9 ms    10 ms  wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]
 10  wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.30]  reports: Destination net unreachable.

Trace complete.


Code: 
Tracing route to e1630.c.akamaiedge.net [2.19.214.198]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     7 ms     7 ms  105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1]
  3     9 ms     9 ms    20 ms  41.181.221.254
  4     9 ms     8 ms     9 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
  5    15 ms    14 ms    13 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   154 ms   154 ms   161 ms  ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

  7   167 ms   168 ms   163 ms  am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
  8   201 ms   200 ms   199 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
  9   161 ms   162 ms   162 ms  xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
 10   162 ms   161 ms   162 ms  vl-3501-ve-115.csw1.Amsterdam1.Level3.net [4.69.162.129]
 11   162 ms   161 ms   161 ms  ae-1-51.edge6.Amsterdam1.Level3.net [4.69.139.140]
 12   200 ms   214 ms   205 ms  NTT-level3-4x10G.Amsterdam.Level3.net [4.68.63.218]
 13   165 ms   162 ms   164 ms  ae-5.r03.amstnl02.nl.bb.gin.ntt.net [129.250.4.186]
 14   162 ms   167 ms   164 ms  81.20.67.190
 15   199 ms   199 ms   199 ms  2.19.214.198

Trace complete.

Speedtests

Mweb

SAIX server


MTN server


Afrihost


SAIX server

MTN server



Additionally Afriguy, there are a couple of websites that I seem to be having some problems with two relate to the department that I work with (Computer Science at UWC) and the departmental websites are unavailable via Afrihost http://www.cs.uwc.ac.za and http://www.csunx.ac.za/ both are immediately available via Mweb or on a cellular network. The other is a server that I play Minecraft on, I used to get relatively low latency for a site hosted in the US (250-80ms) but lately it has bumped to 380ms on a good day. The server url is mc.shadowraze.net

If there is anything further I can do for you please let me know. As I am sure you can understand this situation is becoming frustrating rather quickly.

Cheers!
Click to expand...

Thanks for this, I'll push our team for feedback on this.
 
Necuno said:
Sadly... it seems that Afriman is the man and when he is not around there is no man.
Click to expand...

Sorry you feel like that :( AfriMan is away for a few days, he'll be back late next week. I'm afraid you're stuck with me for a while ;)
 
cortexenslaver said:
Here are the results of the speed tests done from 20:10 till 20:22 (2014-03-11):

Afrihost 10MB Business Uncapped Account
http://speedtest.ookla.com/result/2531815151.png
http://speedtest.ookla.com/result/2531818739.png
http://speedtest.ookla.com/result/2531819922.png

Afrihost 1GB Free Account
http://speedtest.ookla.com/result/2531823301.png
http://speedtest.ookla.com/result/2531825198.png
http://speedtest.ookla.com/result/2531826244.png

MWEB 1GB Account
http://speedtest.ookla.com/result/2531828829.png
http://speedtest.ookla.com/result/2531829644.png
http://speedtest.ookla.com/result/2531830520.png

Telkom 10GB Account
http://speedtest.ookla.com/result/2531833859.png
http://speedtest.ookla.com/result/2531834711.png
http://speedtest.ookla.com/result/2531836318.png


Speeds on AH are really pathetic this evening... somehow, Telkom and MWEB don't seem to be affected at all :(

EDIT: Important to note that the MWEB and Telkom accounts are shaped, unlike the AH.
Click to expand...

Please PM me your account info, I'll have our team read into these results further.
 
AfriGuy said:
Thanks. Please PM me your info so I can have this escalated for you.
Click to expand...

Just reran the pathping:

Code: 
C:>pathping google.co.za

Tracing route to google.co.za [74.125.233.95]
over a maximum of 30 hops:
  0  192.168.1.5
  1  192.168.1.254
  2  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
  4  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5  compj-cpt-1.mtnns.net [196.44.18.2]
  6  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8  41.181.139.109
  9  72.14.194.74
 10  64.233.174.57
 11  jnb01s02-in-f31.1e100.net [74.125.233.95]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.1.5
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                                0/ 100 =  0%   |
  2   21ms     2/ 100 =  2%     2/ 100 =  2%  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
                                0/ 100 =  0%   |
  3   39ms     2/ 100 =  2%     2/ 100 =  2%  ipc-recieve-tb-1a.mtnbusiness.net[41.181.53.150]
                                0/ 100 =  0%   |
  4   30ms     1/ 100 =  1%     1/ 100 =  1%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  5   29ms     2/ 100 =  2%     2/ 100 =  2%  compj-cpt-1.mtnns.net [196.44.18.2]
                                0/ 100 =  0%   |
  6   36ms     3/ 100 =  3%     3/ 100 =  3%  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
                                0/ 100 =  0%   |
  7   54ms     1/ 100 =  1%     1/ 100 =  1%  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
                                0/ 100 =  0%   |
  8   45ms    58/ 100 = 58%    58/ 100 = 58%  41.181.139.109
                                0/ 100 =  0%   |
  9   50ms     2/ 100 =  2%     2/ 100 =  2%  72.14.194.74
                                0/ 100 =  0%   |
 10   58ms     0/ 100 =  0%     0/ 100 =  0%  64.233.174.57
                                3/ 100 =  3%   |
 11   52ms     3/ 100 =  3%     0/ 100 =  0%  jnb01s02-in-f31.1e100.net [74.125.233.95]

Trace complete.

58% packet loss on the 8th hop. 41.181.139.109

I already sent my info to Afrigirl. Not sure my info will help though, since 41.181.139.109 is not on my network. Its on yours.
 
Gatecrasher said:
Just reran the pathping:

Code: 
C:>pathping google.co.za

<snip>

58% packet loss on the 8th hop. 41.181.139.109

I already sent my info to Afrigirl.  Not sure my info will help though, since 41.181.139.109 is not on my network. Its on yours.[/QUOTE]

I also ran the above pathping ....

[CODE]Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>pathping google.co.za

Tracing route to google.co.za [74.125.233.88]
over a maximum of 30 hops:
  0  192.168.0.112
  1  192.168.0.1
  2  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  3  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  4  compj-cpt-1.mtnns.net [196.44.18.2]
  5     *     ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  6  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  7  41.181.139.109
  8  72.14.194.74
  9  64.233.174.57
 10  jnb01s02-in-f24.1e100.net [74.125.233.88]

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.0.112
                                0/ 100 =  0%   |
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1
                                0/ 100 =  0%   |
  2   41ms     0/ 100 =  0%     0/ 100 =  0%  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
                                0/ 100 =  0%   |
  3   44ms     0/ 100 =  0%     0/ 100 =  0%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  4   40ms     1/ 100 =  1%     1/ 100 =  1%  compj-cpt-1.mtnns.net [196.44.18.2]
                                0/ 100 =  0%   |
  5   39ms     2/ 100 =  2%     2/ 100 =  2%  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
                                0/ 100 =  0%   |
  6   69ms     0/ 100 =  0%     0/ 100 =  0%  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
                                0/ 100 =  0%   |
 [B] 7   67ms    49/ 100 = 49%    49/ 100 = 49%  41.181.139.109[/B]
                                0/ 100 =  0%   |
  8   57ms     0/ 100 =  0%     0/ 100 =  0%  72.14.194.74
                                0/ 100 =  0%   |
  9   63ms     1/ 100 =  1%     1/ 100 =  1%  64.233.174.57
                                0/ 100 =  0%   |
 10   58ms     0/ 100 =  0%     0/ 100 =  0%  jnb01s02-in-f24.1e100.net [74.125.233.88]

Trace complete.

C:\WINDOWS\system32>

I get 49% at 41.181.139.109.
Click to expand...
 
Gatecrasher said:
Just reran the pathping:

Code: 
C:>pathping google.co.za

Tracing route to google.co.za [74.125.233.95]
over a maximum of 30 hops:
  0  192.168.1.5
  1  192.168.1.254
  2  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
  4  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5  compj-cpt-1.mtnns.net [196.44.18.2]
  6  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8  41.181.139.109
  9  72.14.194.74
 10  64.233.174.57
 11  jnb01s02-in-f31.1e100.net [74.125.233.95]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.1.5
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                                0/ 100 =  0%   |
  2   21ms     2/ 100 =  2%     2/ 100 =  2%  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
                                0/ 100 =  0%   |
  3   39ms     2/ 100 =  2%     2/ 100 =  2%  ipc-recieve-tb-1a.mtnbusiness.net[41.181.53.150]
                                0/ 100 =  0%   |
  4   30ms     1/ 100 =  1%     1/ 100 =  1%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  5   29ms     2/ 100 =  2%     2/ 100 =  2%  compj-cpt-1.mtnns.net [196.44.18.2]
                                0/ 100 =  0%   |
  6   36ms     3/ 100 =  3%     3/ 100 =  3%  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
                                0/ 100 =  0%   |
  7   54ms     1/ 100 =  1%     1/ 100 =  1%  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
                                0/ 100 =  0%   |
  8   45ms    58/ 100 = 58%    58/ 100 = 58%  41.181.139.109
                                0/ 100 =  0%   |
  9   50ms     2/ 100 =  2%     2/ 100 =  2%  72.14.194.74
                                0/ 100 =  0%   |
 10   58ms     0/ 100 =  0%     0/ 100 =  0%  64.233.174.57
                                3/ 100 =  3%   |
 11   52ms     3/ 100 =  3%     0/ 100 =  0%  jnb01s02-in-f31.1e100.net [74.125.233.95]

Trace complete.

58% packet loss on the 8th hop. 41.181.139.109

I already sent my info to Afrigirl. Not sure my info will help though, since 41.181.139.109 is not on my network. Its on yours.
Click to expand...

I'll chat to AfriGirl in the morning, thanks. We need to attached the info to your account for troubleshooting and identifying any trends.
 
AfriGuy said:
We aren't seeing any reported issues on our end. Shaping is being implemented heavier than what we usually see but this shouldn't be affecting realtime services.
Click to expand...

There you go again. Realtime IS shaped. As mentioned today on the uncapped thread when using turbocharge suddenly streaming appears in 720 hd (if on regular uncapped).
Yet on biz uncapped it's terrible quality and on normal uncapped streaming is non existent. 4meg Cape Town ALL DAY.

I've requested a refund because shaping of streaming is evident in biz uncapped due to this South IPC issue when you and your product claim otherwise.
 
Hogrod said:
I've requested a refund because shaping of streaming is evident in biz uncapped due to this South IPC issue when you and your product claim otherwise.
Click to expand...

Have you received a response? It seems their account department is also understaffed.
 
xrapidx said:
Have you received a response? It seems their account department is also understaffed.
Click to expand...

I reveived a response yesterday saying that my refund request has been sent to Accounts but they are very busy with other emails and tickets.
I sent the request Sunday and still no refund or response.

What else can we do but wait. I want the refund so I can get what I paid for elsewhere. Cant beleive these guys and support turn around time.
 
Tracing route to google.co.za [173.194.34.95]
over a maximum of 30 hops:
0 ANIMAL [192.168.1.1]
1 home.gateway.pace.net [192.168.1.254]
2 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 41.181.221.254
4 * tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 compj-cpt-1.mtnns.net [196.44.18.2]
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
7 * am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
9 * * core2.ams.net.google.com [195.69.145.100]
10 209.85.254.95
11 209.85.253.247
12 209.85.246.153
13 209.85.244.241
14 209.85.253.31
15 lhr14s19-in-f31.1e100.net [173.194.34.95]

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ANIMAL [192.168.1.1]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% home.gateway.pace.net [192.168.1.2
54]
11/ 100 = 11% |
2 40ms 13/ 100 = 13% 2/ 100 = 2% 105-236-13-129-esr-lo.mtnbusiness.
co.za [105.236.13.129]
0/ 100 = 0% |
3 47ms 14/ 100 = 14% 3/ 100 = 3% 41.181.221.254
0/ 100 = 0% |
4 44ms 14/ 100 = 14% 3/ 100 = 3% tb-dca-2.za--qux-c.za.mtnbusiness.
net [41.181.198.188]
0/ 100 = 0% |
5 45ms 11/ 100 = 11% 0/ 100 = 0% compj-cpt-1.mtnns.net [196.44.18.2
]
0/ 100 = 0% |
6 219ms 17/ 100 = 17% 6/ 100 = 6% ls-cr-2.uk--tb-cr-1.za.mtnns.net [
196.44.31.113]
0/ 100 = 0% |
7 214ms 18/ 100 = 18% 7/ 100 = 7% am-cr-1.nl--ls-cr-2.uk-a.mtnns.net
[196.44.31.183]
0/ 100 = 0% |
8 232ms 18/ 100 = 18% 7/ 100 = 7% am-tpr-1.nl--am-cr-1.nl-a.mtn.net
[209.212.111.141]
0/ 100 = 0% |
9 236ms 13/ 100 = 13% 2/ 100 = 2% core2.ams.net.google.com [195.69.1
45.100]
0/ 100 = 0% |
10 --- 100/ 100 =100% 89/ 100 = 89% 209.85.254.95
0/ 100 = 0% |
11 --- 100/ 100 =100% 89/ 100 = 89% 209.85.253.247
0/ 100 = 0% |
12 --- 100/ 100 =100% 89/ 100 = 89% 209.85.246.153
0/ 100 = 0% |
13 --- 100/ 100 =100% 89/ 100 = 89% 209.85.244.241
0/ 100 = 0% |
14 --- 100/ 100 =100% 89/ 100 = 89% 209.85.253.31
0/ 100 = 0% |
15 202ms 11/ 100 = 11% 0/ 100 = 0% lhr14s19-in-f31.1e100.net [173.194
.34.95]

Trace complete.
 
I have been over the moon since getting afrihost last month.

Then I upgraded to business on my 4mb and I was beyond the moon, never mind over it!

My speeds were maxed out at 430kbps at all times and since the weekend I noticed that my speed has dropped during the day and evening. I.e peak times to about 250kbps.

Now why am I paying for a premium service when I am getting this speed now?

I have swopped to my telkom data account and it runs maxed out again. So the issue is definitely Afrihost.

I contacted support now and need to send in tracert results etc..

It is evident that I am being shaped now on my business account. How else can it explain the speed decrease. Using a different ISP I get full speed again.

I like afrihost. I enjoy their support. Unlike you guys, I get resonse quickly and I am in the south.

However, this infuriates me. Yes everyone has an off day now and then but I am paying out of my student arse for this business package. I had the normal 4mb but AH forced me to upgrade due to being constantly shaped.

Now that I upgraded, and paying a premium, I expect perfect speeds at all times. It seems there are a few others also struggling on their business accounts.

If this doesn't get fixed soon, I will cancel my service and request double my money back. Why request it back? Just because I can.. they cause me an inconvenience so why not use their money back offer.

So Afrihost, I am not interested in PM'ing around with afriguy or afrigirl (no offense, you guys do have a difficult task dealing with us here), if this doesn't ease up I ( and I think many others) will be cancelling our services here in the south. And yes we know there is IPC issues but then, if you can only deliver on a sub performance, then charge us sub price for the time being.

*rant off*

If afriguy can FOR SURE do anything about it, he can PM me and get my account details.
 
Hogrod said:
There you go again. Realtime IS shaped. As mentioned today on the uncapped thread when using turbocharge suddenly streaming appears in 720 hd (if on regular uncapped).
Yet on biz uncapped it's terrible quality and on normal uncapped streaming is non existent. 4meg Cape Town ALL DAY.

I've requested a refund because shaping of streaming is evident in biz uncapped due to this South IPC issue when you and your product claim otherwise.
Click to expand...

Very interesting info.

Other people have also mentioned there's a difference between capped and biz uncapped.
 
Tracing route to 196.38.180.1 over a maximum of 30 hops

0 TheTouched [192.168.0.8]
1 192.168.0.1
2 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
3 41.181.51.182
4 tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 compj-cpt-1.mtnns.net [196.44.18.2]
6 ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 196.44.0.74
8 41-208-29-209.mtnns.net [41.208.29.209]
9 168.209.2.12
10 168.209.100.13
11 196.38.180.1

Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 TheTouched [192.168.0.8]
0/ 100 = 0% |
1 12ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
2/ 100 = 2% |
2 84ms 6/ 100 = 6% 4/ 100 = 4% 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
0/ 100 = 0% |
3 74ms 4/ 100 = 4% 2/ 100 = 2% 41.181.51.182
0/ 100 = 0% |
4 77ms 6/ 100 = 6% 4/ 100 = 4% tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
0/ 100 = 0% |
5 81ms 3/ 100 = 3% 1/ 100 = 1% compj-cpt-1.mtnns.net [196.44.18.2]
0/ 100 = 0% |
6 74ms 4/ 100 = 4% 2/ 100 = 2% ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
0/ 100 = 0% |
7 86ms 2/ 100 = 2% 0/ 100 = 0% 196.44.0.74
4/ 100 = 4% |
8 --- 100/ 100 =100% 94/ 100 = 94% 41-208-29-209.mtnns.net [41.208.29.209]
0/ 100 = 0% |
9 88ms 6/ 100 = 6% 0/ 100 = 0% 168.209.2.12
2/ 100 = 2% |
10 103ms 12/ 100 = 12% 4/ 100 = 4% 168.209.100.13
0/ 100 = 0% |
11 112ms 8/ 100 = 8% 0/ 100 = 0% 196.38.180.1

Trace complete.

A trace to the Johannesburg Dota 2 server.

Issues seem to exist at 41.208.29.209 as well.
 
Chevron said:
Very interesting info.

Other people have also mentioned there's a difference between capped and biz uncapped.
Click to expand...

Same here, I have had several tickets, and supplied them with speed graphs and even offered them remote access to prove the difference between CAPPED and Business uncapped, clearly we are not getting the full truth, maybe even the AH reps here on the forums aren't given all the info either from their dark masters?

Gian, whatsup with the shaping and not being truthful to your BUSINESS users who are paying more for a product which is supposed to be the "premium" service?
 
Whoops, now I feel down. I was looking at their 4MB Business uncapped (unshaped/unthrottled) Looks like that is not the case then?
 
Quality of Service magically improved around 23:30 yesterday; from abysmal to normal. South, Business Uncapped. Congestion? Coincidence? Shaping / Throttling? Afrifolks?

Can you confirm that business uncapped is not shaped? If it isn't, why is the network status constantly green when there are obvious issues?
 
Am currently on a 2MB regular uncapped ADSL data account with Afrihost and my ADSL line is still with Telkom, but I have been considering beefing this up to a 4MB uncapped & unshaped ADSL data line (or bundle), but given some of the recent posts on MyBB, I should rather hang ten with going for Afrihost.

Who else offers a truly unshaped & uncapped 4MB (24/7) service with the ISP's out there? At a price that won't need me to go and sell body parts to have it? Any recommendations?
 
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