Afrihost Business Uncapped Feedback

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Is anyone else having latency issues with online gaming? Had high latency for about 2 weeks now but tonight is the worst. LoL is running at a nice average of 600 m/s. Before all this it averaged 200-210. Is it just me?
 
Woefkardoes said:
Is anyone else having latency issues with online gaming? Had high latency for about 2 weeks now but tonight is the worst. LoL is running at a nice average of 600 m/s. Before all this it averaged 200-210. Is it just me?
Click to expand...

Not just you. I also have problems with LoL ping (average about 250 - 600). Is your ping constantly at 600 or does it fluctuate? Mine randomly jumps between 250 - 600.
 
Woefkardoes said:
Is anyone else having latency issues with online gaming? Had high latency for about 2 weeks now but tonight is the worst. LoL is running at a nice average of 600 m/s. Before all this it averaged 200-210. Is it just me?
Click to expand...

I no longer use Afrihost for gaming, the latency is bad. I had to get myself another account just for gaming. Maybe Afrihost could throw in some free WTFast accounts like mweb used to do when gaming sucked on their network. ;) After all, we do pay a lot for these business accounts...
 
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D3athR3aver said:
Not just you. I also have problems with LoL ping (average about 250 - 600). Is your ping constantly at 600 or does it fluctuate? Mine randomly jumps between 250 - 600.
Click to expand...

Exactly the same as yours, fluctuates between 250-600, it peaked at 799. But it was never like this.

@Rohan , yeah the download speeds are still perfect but this latency issue is getting frustrating. Maybe I should try another isp and see what the differences are. In this way i would also be able to see if it's on my end or not.
 
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Woefkardoes said:
Exactly the same as yours, fluctuates between 250-600, it peaked at 799. But it was never like this.

@Rohan , yeah the download speeds are still perfect but this latency issue is getting frustrating. Maybe I should try another isp and see what the differences are. In this way i would also be able to see if it's on my end or not.
Click to expand...

I would suggest running traceroute tests whenever you are having problems with your LoL ping. I have found that most of my latency problems are caused by a congested exchange, which slows everything on my side down so much that I am barely able to use the internet.

Try using the Afrihost Network Testing application to test your line whenever you have bad pings, and then post the results here for further analysis.

The testing app can be found here: https://www.afrihost.com/site/page/afrihost_network_test

Alternatively, you can use Zertop's testing applications, which will also help to identify if the problem is on your side. They can be found here: http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool?p=12372998
and here: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

If you need any help using these applications, please feel free to ask. I have found that most forum members are extremely helpful when it comes to internet issues :)
 
D3athR3aver said:
I would suggest running traceroute tests whenever you are having problems with your LoL ping. I have found that most of my latency problems are caused by a congested exchange, which slows everything on my side down so much that I am barely able to use the internet.

Try using the Afrihost Network Testing application to test your line whenever you have bad pings, and then post the results here for further analysis.

The testing app can be found here: https://www.afrihost.com/site/page/afrihost_network_test

Alternatively, you can use Zertop's testing applications, which will also help to identify if the problem is on your side. They can be found here: http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool?p=12372998
and here: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

If you need any help using these applications, please feel free to ask. I have found that most forum members are extremely helpful when it comes to internet issues :)
Click to expand...

Sorry, I'm not very up to date with these type of things, so i don't exactly know what they mean..
But here is the results:


Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 55ms
Your maximum ping was 143ms

Looking at your average ping, your line seems to be a bit dodgy :/ This may account for any slow speeds you may be experiencing. However, it could just be related to a high-latency home network (ie... Wi-Fi). If you feel the need, please post the results (at the end of the program) into the forum for advice


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.3.65 with 32 bytes of data:
Reply from 105.236.3.65: bytes=32 time=19ms TTL=254
Reply from 105.236.3.65: bytes=32 time=116ms TTL=254
Reply from 105.236.3.65: bytes=32 time=52ms TTL=254
Reply from 105.236.3.65: bytes=32 time=101ms TTL=254
Reply from 105.236.3.65: bytes=32 time=68ms TTL=254
Reply from 105.236.3.65: bytes=32 time=125ms TTL=254
Reply from 105.236.3.65: bytes=32 time=143ms TTL=254
Reply from 105.236.3.65: bytes=32 time=93ms TTL=254
Reply from 105.236.3.65: bytes=32 time=105ms TTL=254
Reply from 105.236.3.65: bytes=32 time=104ms TTL=254
Reply from 105.236.3.65: bytes=32 time=55ms TTL=254
Reply from 105.236.3.65: bytes=32 time=64ms TTL=254
Reply from 105.236.3.65: bytes=32 time=14ms TTL=254
Reply from 105.236.3.65: bytes=32 time=142ms TTL=254
Reply from 105.236.3.65: bytes=32 time=124ms TTL=254
Reply from 105.236.3.65: bytes=32 time=14ms TTL=254
Reply from 105.236.3.65: bytes=32 time=21ms TTL=254
Reply from 105.236.3.65: bytes=32 time=15ms TTL=254
Reply from 105.236.3.65: bytes=32 time=13ms TTL=254
Reply from 105.236.3.65: bytes=32 time=14ms TTL=254
Reply from 105.236.3.65: bytes=32 time=13ms TTL=254
Reply from 105.236.3.65: bytes=32 time=26ms TTL=254
Reply from 105.236.3.65: bytes=32 time=13ms TTL=254
Reply from 105.236.3.65: bytes=32 time=37ms TTL=254
Reply from 105.236.3.65: bytes=32 time=13ms TTL=254
Reply from 105.236.3.65: bytes=32 time=40ms TTL=254
Reply from 105.236.3.65: bytes=32 time=35ms TTL=254
Reply from 105.236.3.65: bytes=32 time=13ms TTL=254
Reply from 105.236.3.65: bytes=32 time=49ms TTL=254
Reply from 105.236.3.65: bytes=32 time=13ms TTL=254

Ping statistics for 105.236.3.65:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 143ms, Average = 55ms
 
2014/06/28 12:57:39.27

And for the Afrihost APP:

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=109 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=15 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=233 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=264 ms
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 1 ms 1 ms
2 105.236.3.6 33 ms 10 ms
3 41.181.178.8 28 ms 13 ms
4 196.44.31.9 14 ms
196.44.0.1 14 ms
5 41.181.165.1 84 ms
196.44.31.9 14 ms
6 196.44.31.9 42 ms
41.181.165.1 14 ms
7 196.31.220.2 29 ms
196.44.31.9 26 ms
8 196.31.63.2 45 ms
196.31.220.2 21 ms
9 197.242.144.1 68 ms
196.30.42.1 14 ms
10 197.242.144.1 16 ms


traceroute -n 8.8.8.8

1 10.0.0.2 1 ms 1 ms 1 ms
2 105.236.3.6 11 ms 25 ms 14 ms
3 41.181.178.7 14 ms
196.44.0.1 14 ms 13 ms
4 196.44.31.9 86 ms 15 ms 14 ms
5 41.181.165.1 51 ms 13 ms 13 ms
6 209.212.111.2 201 ms
196.44.31.1 209 ms 209 ms
7 Request timed out * *
209.85.255.7 195 ms
8 72.14.238.1 216 ms
9 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.78.105
Name: www.google.com
Address: 173.194.78.147
Name: www.google.com
Address: 173.194.78.106
Name: www.google.com
Address: 173.194.78.104
Name: www.google.com
Address: 173.194.78.103
Name: www.google.com
Address: 173.194.78.99


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
right after i posted the above i played LoL again and the ping was fine. (average of 215) so i don't know whats going on but will keep monitoring it.

Edit: I was connected to the router via cable. That might be what made the difference. The high ping was when I was conected via wifi. All the above test were done when I were connected with the cable. Ill check how it holds up, and then try the wifi again to see if results are different.
 
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AfriGuy said:
You can PM through your DSL username or an email address that's linked to your account :) We can see what's happening from there.
Click to expand...

Sent the PM Tuesday already. 4 days later, NO replies.

Time to search for another ISP then. Both your support on here and your call centre absolutely sucks.

Streaming is going for a ball of ****, and in 4 days there's been no attempt whatsoever from your side to help either.

Pathetic.
 
Just upgraded to 4Mbps Business Uncapped, and so far gaming ping is terrible... :(
 
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Woefkardoes said:
Is anyone else having latency issues with online gaming? Had high latency for about 2 weeks now but tonight is the worst. LoL is running at a nice average of 600 m/s. Before all this it averaged 200-210. Is it just me?
Click to expand...

WTF is wrong with Afrihost. 20Mbps Business Uncapped. Diablo 3 latency 2900ms EU server.
 
TomasW said:
WTF is wrong with Afrihost. 20Mbps Business Uncapped. Diablo 3 latency 2900ms EU server.
Click to expand...

Cant even connect to steam now or the D3 server. Download speed 0KBps. Browsing extremely slow.
 
Tried to sign up for Afrihost Business Uncapped now but the registration form keeps giving a critical error.
 
Chevron said:
Youtube is local.

How about Netflix or Hulu?
Click to expand...

I don't use Netflix or Hulu either. Everything I need to watch I can find on YouTube, so no problems for me there :).

The only thing that bothers me is my gaming latency, which makes online gaming virtually impossible.
Please Afrihost, sort out the gaming and streaming issues... I just played a game of League of Legends using my Web Africa Free 1GB account, and I had almost no problems with latency (202 ping), but on my Afrihost account it fluctuates between 200 - 600 ping :(.
 
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Kudos AH for setting up a Speedtest.net server @ Gallo Manor.

3593502271.png


Crosses fingers for a JHB pingtest server.
 
Twitch is poop again. That didn't last very long.

If this isn't fixed before the next billing period I'm unbundling and moving somewhere where international (I have no issues with YouTube) streaming actually works. There have been more than enough complaints in this thread about this already.
 
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