Afrihost Capped ADSL Feedback (MTN) - New beginning

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UPDATE: Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their ADSL routers or Mobile Data devices until the issue is resolved.
 
So then the question is this, is there an ETA for restoration of service?
 
AfriGuy said:
No ETR just yet.
If you're unable to get online, PM me your DSL username and I can move you over to a new network.
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Thank you for the kind offer, but I ain't a technical wizard and switching the details is not something I am up to today. It's a Netgear and would need me to "reinvent" the wheel. :o :(
 
McT said:
Thank you for the kind offer, but I ain't a technical wizard and switching the details is not something I am up to today. It's a Netgear and would need me to "reinvent" the wheel. :o :(
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If you can access your DSL details on the router, it's as simple as updating @afrihost.co.za to @afrigreen.
I'll need to generate those details first :)
 
AfriGuy said:
Seeing very few successful authentications come in :(
Are you connecting with your regular account?
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I am connected with my regular account. Just very slow at the moment. I am guessing that this is still early moments in restoration.
 
McT said:
I am connected with my regular account. Just very slow at the moment. I am guessing that this is still early moments in restoration.
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Hopefully it is!
If you're still seeing poor throughput you're welcome to drop me a PM to move over to Afrigreen.
 
AfriGuy said:
Hopefully it is!
If you're still seeing poor throughput you're welcome to drop me a PM to move over to Afrigreen.
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I was trying to find my router login :o when I saw restoration. Told you already I am a noob. Ask me anything about commercial short term insurance and I will spend days telling you the ins and outs of it.
 
McT said:
I was trying to find my router login :o when I saw restoration. Told you already I am a noob. Ask me anything about commercial short term insurance and I will spend days telling you the ins and outs of it.
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Haha, no worries.
What DSL router do you have? Updating your DSL details is really simple :)
 
[XC] Oj101;16314682 said:
I'm authenticating now, but the speed is unusable. Would swapping to an Afrigreen login help?
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Yes it would.
Still not seeing anywhere near normal levels of performance on regular accounts.
 
[XC] Oj101;16314706 said:
Great, PM incoming. My AH speed is literally around 12.5 % that of an account from another ISP which is currently throttled :(
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Replied :)
 
UPDATE: We're seeing more and more successful authentications and good throughput numbers. If you're still seeing no auth please reboot your router.
 
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