Afrihost Capped ADSL Feedback (MTN) - New beginning

Status
Not open for further replies.
AfriGenie said:
Looking at the current usage patterns, Streaming has definitely increased, but is still not close to being the largest percentage of our bandwidth. At the moment we're seeing a lot more P2P traffic across the entire day, with Apples updates also consuming surprising amounts of bandwidth.

Which streaming services do you primarily use? If I may ask.
Click to expand...

People most probably resorting to p2p because streaming hardly ever works.
 
Dianysis said:
+1000000000000000000
And before you say it AH, yes there is apparently congestion on my exchange due to some or other fault, but at 3am and speeds are crawling at a snail's pace, I highly doubt one can blame congestion.
Also, speeds are generally better for when Eskom implements load shedding even though there is no load shedding happening in my town.
Click to expand...

If your speeds are poor at that time of the morning, then it is definitely something we need to investigate, at that point your point should be running at close to full speed.

What sort of speeds are you getting at that time of day? How is the latency looking?
 
AfriGenie said:
If your speeds are poor at that time of the morning, then it is definitely something we need to investigate, at that point your point should be running at close to full speed.

What sort of speeds are you getting at that time of day? How is the latency looking?
Click to expand...

Well Telkom says there is a fault at the exchange causing congestion during peak periods. Nothing has been done from their side and no ETR.
They acknowledge the fault but nothing gets done.
But anyways......
 
Davedes said:
And again iOS updates back at 30KB/s. Is 12:00PM considered as peek period?
Click to expand...
I was thinking afrihost find the problem this answer i recived Yesterday
Hi Thorsten

Pranav here from Afrihost Critical Care again.

I have checked with our network engineers for an update on the network status.
They have seemed to identify a problem which they are still busy working to resolve.
At the moment there is no time of resolution but I will update you once I have more information.


Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!
 
Davedes said:
And again iOS updates back at 30KB/s. Is 12:00PM considered as peek period?
Click to expand...

That's interesting... And not in a good way...

Were the downloads running at full speed prior to this?
 
I have two seperate tickets now to your accounts department who seem pretty clueless.

My payment did not go through because the card was blocked by the bank. I have updated the details - but cannot resubmit payment or pay manually because I keep getting a 503 error.
1.jpg

I even provided a screenshot on the 6th of May - today I get a response which completely ignored that email, telling me to do exactly what I did?

[#PAU-581-92284]
[#CFP-996-13176]

Last attempt - if the service is suspended, I'll calculate the pro-rata used, and you are welcome to collect the cash. I won't be paying a reconnection fee as I've done what I can.
 
xrapidx said:
I have two seperate tickets now to your accounts department who seem pretty clueless.

My payment did not go through because the card was blocked by the bank. I have updated the details - but cannot resubmit payment or pay manually because I keep getting a 503 error.
View attachment 214186

I even provided a screenshot on the 6th of May - today I get a response which completely ignored that email, telling me to do exactly what I did?

[#PAU-581-92284]
[#CFP-996-13176]

Last attempt - if the service is suspended, I'll calculate the pro-rata used, and you are welcome to collect the cash. I won't be paying a reconnection fee as I've done what I can.
Click to expand...

Sorry about this :( The account isn't suspended yet though.
The CC details don't seem to have been saved in ClientZone. Drop me a PM and we can figure this out.
 
AfriGuy said:
Sorry about this :( The account isn't suspended yet though.
The CC details don't seem to have been saved in ClientZone. Drop me a PM and we can figure this out.
Click to expand...

I can see them on your site? The old one which failed ended in 1079
 
xrapidx said:
I can see them on your site? The old one which failed ended in 1079
Click to expand...

Not seeing any details loaded up on ClientZone.
Drop me a PM with some screenshots, I'll see if I can spot anything from there.
 
AfriGuy said:
Not seeing any details loaded up on ClientZone.
Drop me a PM with some screenshots, I'll see if I can spot anything from there.
Click to expand...

xrapidx said:
Will do...
Click to expand...

doesn't seem like you can attachs screenshots to PMs. Is there an email that won't get an auto-response thats assigned to your ticket queue?

New card is definetely under Manage Payment Details - just checked again.
 
xrapidx said:
doesn't seem like you can attachs screenshots to PMs. Is there an email that won't get an auto-response thats assigned to your ticket queue?

New card is definetely under Manage Payment Details - just checked again.
Click to expand...

Sorry, I see it is actually there :)
Regardless, PM me anyway - it's better discussing billings matters out of a public forum in any case.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X