Any movement on this? I have sent pingplotter graphs, pings, trace routes and speedtest to the helpdesk. You have logged 2 tickets with Telkom and those have been closed, with no real improvement. Its been more than a month now and we are still no closer to a solution. I am slowly starting to lose my cool on this now.
Using pingplotter I can see that the normal pingtime on the 3rd hop is around 20-25ms, which is not great, but acceptable. However, on a regular basis I see jitter of 300ms+ on that hop. On a few occassions it was more than 500ms. The ping time would go up to to 300ms+ for a few seconds and then come back to 20ms.
Normally this would not be an issue, but if you are trying to watch a video streaming, it causes the video to start buffering. If this happens every few minutes, it becomes very anoying. (And no, I cannot download the video, or tell it to buffer while I go make coffee.)
Please I need to watch the videos in order to complete a distance learning course I am doing and there is a deadline to when it must be done by. Can somebody please look at it urgently and come back to me with a solution.
The ticket is #TOP-728-52604 and the website with the videos is projectmanagement.com. Although this is not something specific to when the videos are streaming. It happens all the time, any time of the day and week. It is just that much more anoying then I am trying to stream a video.
