Afrihost CAPPED ADSL Feedback (MTN)

Status
Not open for further replies.
biometrics said:
Getting "Authentication Failure" this morning. Restarting router doesn't help. Was still working last night. In Cape Town.

Is there a known issue?
Click to expand...


Same here Cape Town as well, reset router 5 times already. Aaaaaaargh!!!

Couldn't even watch YouTube at 240p last night after 9 buffer every bloody 15 seconds!0
 
i.got~issues said:
View attachment 138238

View attachment 138242

View attachment 138236

/gives up
Click to expand...

That's pretty weird, we're generally seeing good throughput. We do sometimes see some strange anomalies during and immediately after authentication problems where some accounts are misclassified. I would suggest resetting your account once the authentication problem is resolved and then re-testing to ensure this is not the case, and then troubleshooting further if we haven't sorted this out.
 
AfriMan said:
I'm sorry to hear that. I see that you were in PM contact with AfriGuy. Will chat to him to make sure we're helping you :(
Click to expand...

Yeah, my line is still running at half speed, if that. I've been told it's been escalated to Telkom. Really not happy at this point.
 
AfriMan said:
EDIT: Just a note, since we're in the Capped thread that talk of shaped and unshaped services only applies to Uncapped. Capped accounts are never shaped in anyway, ever.
Click to expand...

Since your international backhaul and transit is provably sub-par compared to your competition, people might get the impression they're shaped when in actual fact packet loss and other issues are causing servers to throttle back what they're sending leading to buffering and the like.
 
AfriGuy said:
We're seeing more successful authentications coming through, looks to be coming back up to normal :)
Click to expand...

Hope so... soon.

International still borked tho'.

3671609136.png

Local:

3671610544.png

Pingtest:

103460942.png


Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 15ms
Your maximum ping was 39ms

Looking at your average ping, your line seems to be running perfectly :-)
Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 41.181.201.94 with 32 bytes of data:
Reply from 41.181.201.94: bytes=32 time=11ms TTL=60
Reply from 41.181.201.94: bytes=32 time=10ms TTL=60
Reply from 41.181.201.94: bytes=32 time=29ms TTL=60
Reply from 41.181.201.94: bytes=32 time=27ms TTL=60
Reply from 41.181.201.94: bytes=32 time=23ms TTL=60
Reply from 41.181.201.94: bytes=32 time=10ms TTL=60
Reply from 41.181.201.94: bytes=32 time=18ms TTL=60
Reply from 41.181.201.94: bytes=32 time=14ms TTL=60
Reply from 41.181.201.94: bytes=32 time=11ms TTL=60
Reply from 41.181.201.94: bytes=32 time=18ms TTL=60
Reply from 41.181.201.94: bytes=32 time=17ms TTL=60
Reply from 41.181.201.94: bytes=32 time=15ms TTL=60
Reply from 41.181.201.94: bytes=32 time=14ms TTL=60
Reply from 41.181.201.94: bytes=32 time=23ms TTL=60
Reply from 41.181.201.94: bytes=32 time=14ms TTL=60
Reply from 41.181.201.94: bytes=32 time=13ms TTL=60
Reply from 41.181.201.94: bytes=32 time=10ms TTL=60
Reply from 41.181.201.94: bytes=32 time=12ms TTL=60
Reply from 41.181.201.94: bytes=32 time=15ms TTL=60
Reply from 41.181.201.94: bytes=32 time=39ms TTL=60
Reply from 41.181.201.94: bytes=32 time=16ms TTL=60
Reply from 41.181.201.94: bytes=32 time=10ms TTL=60
Reply from 41.181.201.94: bytes=32 time=23ms TTL=60
Reply from 41.181.201.94: bytes=32 time=11ms TTL=60
Reply from 41.181.201.94: bytes=32 time=14ms TTL=60
Reply from 41.181.201.94: bytes=32 time=13ms TTL=60
Reply from 41.181.201.94: bytes=32 time=12ms TTL=60
Reply from 41.181.201.94: bytes=32 time=10ms TTL=60
Reply from 41.181.201.94: bytes=32 time=9ms TTL=60
Reply from 41.181.201.94: bytes=32 time=17ms TTL=60

Ping statistics for 41.181.201.94:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 39ms, Average = 15ms
 
2014/08/06 11:09:31.93
 
Only been with AH for about 2 - 3 months after suffering through Openweb BS for 18 months. Already I have had several breaks in my internet connection. I had another one this morning and when I phoned AH to find out how long the problem was likely to last, the person with whom I was unfortunate enough to speak, was really sarcastic, abrupt and unpleasant.
I realize that AH was probably inundated with calls this morning but that type of treatment is still uncalled for and if this is the norm I can look forward to when contacting AH telephonically, I will definitely be looking for another ISP sooner rather than later.
 
fatman65 said:
Only been with AH for about 2 - 3 months after suffering through Openweb BS for 18 months. Already I have had several breaks in my internet connection. I had another one this morning and when I phoned AH to find out how long the problem was likely to last, the person with whom I was unfortunate enough to speak, was really sarcastic, abrupt and unpleasant.
I realize that AH was probably inundated with calls this morning but that type of treatment is still uncalled for and if this is the norm I can look forward to when contacting AH telephonically, I will definitely be looking for another ISP sooner rather than later.
Click to expand...

I've been a customer for years and they treated me like **** yesterday. I'm still having problems today and still getting no joy from them. I get it, it's Telkom's fault. Think I should maybe give my money to Telkom then. Might get better service too.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X