Afrihost CAPPED ADSL Feedback (MTN)

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fatman65 said:
Only been with AH for about 2 - 3 months after suffering through Openweb BS for 18 months. Already I have had several breaks in my internet connection. I had another one this morning and when I phoned AH to find out how long the problem was likely to last, the person with whom I was unfortunate enough to speak, was really sarcastic, abrupt and unpleasant.
I realize that AH was probably inundated with calls this morning but that type of treatment is still uncalled for and if this is the norm I can look forward to when contacting AH telephonically, I will definitely be looking for another ISP sooner rather than later.
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Really sorry to hear that, even if we're busy (which we where earlier) it doesn't mean we can't be our normal, friendly self :)
Sounds like you where affected by the authentication issues, are you still unable to connect?
 
KillerBOB said:
I've been a customer for years and they treated me like **** yesterday. I'm still having problems today and still getting no joy from them. I get it, it's Telkom's fault. Think I should maybe give my money to Telkom then. Might get better service too.
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Sorry to hear that you feel that way, I really did try my best. If there was something I could fix myself, I would :(
 
AfriGuy said:
Really sorry to hear that, even if we're busy (which we where earlier) it doesn't mean we can't be our normal, friendly self :)
Sounds like you where affected by the authentication issues, are you still unable to connect?
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All seems to be up and running again (touch wood):)
 
KillerBOB said:
What have you done exactly? Except tell me there is a problem.
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I thought everything was discussed via PM?
As mentioned, the exchange is congested - this isn't something that we can get involved in. But again though, if we could - I would gladly take this further.
 
Hi Afriguy,

Just a quick question. Has there been any network issues/congestion etc. in general since the quake yesterday? Was wondering if it caused any form of connectivity issues of any kind. Thanks.
 
bradza said:
Hi Afriguy,

Just a quick question. Has there been any network issues/congestion etc. in general since the quake yesterday? Was wondering if it caused any form of connectivity issues of any kind. Thanks.
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No congestion on our end, our network is running really well at the moment :)
What kind of issues are you seeing? Spikes up in latency is slow throughput?
 
Moved to Afrihost Capped 100GB at start of the month, really really unimpressed. 100ms ping to LOCAL sites, let alone international. Best speed test I've had gives 5.5mbps on a 10mbps line. Prior ISP had none of these issues, so line / local DSLAM should be fine. Support takes at least 8 hours to respond to each message, and forgets to actually tell you what they want you to do, then just stops responding completely and ignores request to cancel. Not exactly a product I'd recommend.
 
Hi Afriguy,

Was just interested if anything happened broadly connected to the quake. Besides that though, the past week has been having some issues, buffering youtube and many sites not connecting, possibly latency issues. Doing a quick ping test, noticing some packet loss sometimes. When doing a pingplotter trace, I see there is a rb-dca-2.za--rb-cr-1.mtnns.net which jumps from the third hop of 25ms to 200ms then on the 5th hop after it, to 42ms. Is rb = Richards Bay? I'm in Durban practically on top of the exchange (ok slight exaggeration but very very close). This increased yesterday and today with connection issues to sites.

Overall I've been enjoying Afrihost, better experience than I've had with the others but there does seem to be some cut in performance with my 4meg line.

Is there any problem around the Durban area?

Regards
B
 
DeathStrike said:
Have you tried a traceroute?
Click to expand...

Code: 
C:\Users\David>tracert youtube.com

Tracing route to youtube.com [173.194.41.165]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BEZEQ [192.168.1.1]
  2     *        *     3129 ms  105-236-5-193-esr-lo.mtnbusiness.co.za [105.236.
5.193]
  3  2522 ms  3082 ms  3116 ms  41.181.221.254
  4  3482 ms     *     3761 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5  2859 ms  2748 ms  3257 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6  2885 ms  1709 ms  2185 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7  2207 ms  3600 ms     *     ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
  8  2819 ms  2379 ms  1883 ms  rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]

  9  3659 ms     *     3764 ms  209.85.255.78
 10     *     3497 ms  3135 ms  72.14.238.63
 11  1858 ms  2132 ms  2763 ms  lhr08s04-in-f5.1e100.net [173.194.41.165]

Trace complete.

C:\Users\David>ping youtube.com

Pinging youtube.com [173.194.41.165] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 173.194.41.165: bytes=32 time=3369ms TTL=52
Reply from 173.194.41.165: bytes=32 time=3374ms TTL=52

Ping statistics for 173.194.41.165:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3369ms, Maximum = 3374ms, Average = 3371ms

It's better now though, called Afrihost and they did something...

3672979720.png


A fault has been opened with my line though and I'm waiting on Telkom to show up...
 
Not nice. On a 10Mb line. Not exchange related.

3673083759.png

Tracing route to youtube.com [173.194.41.166]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 172.25.160.1
2 7 ms 10 ms 6 ms 105.236.13.129
3 8 ms 8 ms 7 ms 41.181.51.182
4 * 8 ms * 41.181.184.28
5 8 ms 7 ms 7 ms 196.44.18.2
6 171 ms 202 ms 202 ms 196.44.31.113
7 220 ms 203 ms 204 ms 209.212.111.187
8 221 ms 202 ms * 209.212.99.13
9 165 ms * 260 ms 209.85.255.78
10 175 ms 203 ms 264 ms 72.14.238.63
11 252 ms 204 ms 200 ms 173.194.41.166

Trace complete.
Click to expand...
 
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