Afrihost CAPPED ADSL Feedback (MTN)

[caroper]

Panic - I selected the 60Gig package and it reports
"Success - Your package has been succesfully changed to 30GB Capped DSL Data"

That is not success that is a fail...............

Help, how do I reverse it?

 

[AfriGenie]

Panic - I selected the 60Gig package and it reports
"Success - Your package has been succesfully changed to 30GB Capped DSL Data"

That is not success that is a fail...............

Help, how do I reverse it?

Do not panic!

All is well, you have been changed to 30GB + 30GB, but this will only take affect from December.

 

[caroper]

That is not what I wanted, I wanted 60+60 so selected the 60 package with the intention of then adding PLUS+ to bring it up to 120 Total.

The Package I was, on 120+120, is not listed in the client Zone so I can not revert back.
That Client zone is very misleading I was expecting to select an amount and have it doubled, not halved.

Can you manually revert it on your end or even better set it to 60+60 rather than 30+30?

 

[AfriGenie]

That is not what I wanted, I wanted 60+60 so selected the 60 package with the intention of then adding PLUS+ to bring it up to 120 Total.

The Package I was, on 120+120, is not listed in the client Zone so I can not revert back.
That Client zone is very misleading I was expecting to select an amount and have it doubled, not halved.

Can you manually revert it on your end or even better set it to 60+60 rather than 30+30?

Making any further changes is going to mess with the payment, as our system will then process a pro-rata upgrade and charge you immediately.

I would recommend leaving it exactly as it is now, then, on the 1st of December, just switch to your intended package and our system will allocate the additional data automatically.

 

[caroper]

Making any further changes is going to mess with the payment, as our system will then process a pro-rata upgrade and charge you immediately.

I would recommend leaving it exactly as it is now, then, on the 1st of December, just switch to your intended package and our system will allocate the additional data automatically.

Thanks, but the Client zone is not showing my intended package (though I thought it was) and is not showing my existing package so I can't take it back to what it was.

 

[AfriGenie]

Thanks, but the Client zone is not showing my intended package (though I thought it was) and is not showing my existing package so I can't take it back to what it was.

You got a PM.

 

[Bedford]

I really feel for you guys. I think when the idea was originally thought up, everyone figured this would permanently cement AH as the ISP leaders and everyone was popping champagne already. The backlash on the article and here in the forums is crazy and I see ISPs are using this calamity to try switch users.

Oh and btw in an attempt to use up my remaining 150gb these last few days before the switch. I have been running fairly well, but when I attempt to play games and use teamspeak I have still been experiencing some packet loss. So there is a marked improvement, keep it up!

 

[Heckers]

Weird.
Keep us posted though, if you come across a stream that isn't so great paste the link here and we can get it checked out.

Well seems i was mistaken. Twitch streaming is fine early in the evening but later on it gets worse.
I am able to stream Youtube at 1080p no problems or buffering. Twitch struggles at 480p with buffering every 10-30 seconds or so.
Happening right now on this stream http://www.twitch.tv/dotastarladder_en

 

[AfriGenie]

I really feel for you guys. I think when the idea was originally thought up, everyone figured this would permanently cement AH as the ISP leaders and everyone was popping champagne already. The backlash on the article and here in the forums is crazy and I see ISPs are using this calamity to try switch users.

Oh and btw in an attempt to use up my remaining 150gb these last few days before the switch. I have been running fairly well, but when I attempt to play games and use teamspeak I have still been experiencing some packet loss. So there is a marked improvement, keep it up!

Thank you for the feedback Bedford!

There do appear to be one or two remaining niggles, our team is working hard to ensure that these get permanently resolved.

 

[Ivork]

Anyone else in Cape Town having problems with live streaming tonight?
Keeps buffering all the time, I changed ISP it was too annoying.
It's been fine since Sunday but now all gone to pot again......

 

[Kwerty]

I've been streaming Twitch (high) and YouTube (1080p) this evening (6Mbit line).

Can do source on Twitch (http://www.twitch.tv/dotastarladder_en) with a little bit of buffering. The thing is that it really shouldn't be buffering though... The bandwidth maxes out at 3300kbps. YouTube goes all the way up to ~5200kbps for me. Meh, guess you can't have it all. It's 1000x better than what it's been the last two months so I'm happy for now ^^

 

[Syco]

Anyone else in Cape Town having problems with live streaming tonight?
Keeps buffering all the time, I changed ISP it was too annoying.
It's been fine since Sunday but now all gone to pot again......

Am also in CPT and having same issues.

 

[caroper]

I had a bad patch from 8:30 to 10PM but not as bad as the total outages from 5 to 11PM we used to have,

 

[DeathStrike]

I notice a lot of talk about the double data being cancelled and afrihost reps say no. If you read Gian email he says in there that although it has not been finalised it doesn't look good for double data.

Double Data of either ADSL or Mobile Data guaranteed whether or not our Double Data promotions end on the 31st of December (we're desperately trying to keep them going, but there is a good chance we may have to end the promotions.....

 

[i.got~issues]

I notice a lot of talk about the double data being cancelled and afrihost reps say no. If you read Gian email he says in there that although it has not been finalised it doesn't look good for double data.

Hmmmm ... in the email I received today, Gian says;

Pure Internet Joy is what we're all about and with Afrihost Plus+ you'll get even More Value!
For one low cost of R99pm, you'll get hundreds (even thousands) of Rands of added value every month.

And it's not just super users who benefit from Afrihost Plus+:
Even if you just use two of our great features you'll save each and every month!

With our Double DSL Data and Double Mobile Data promotions set to end on the 31st of December,
this is a great way to lock in those benefits going forward and continue your data savings.

There are already many amazing benefits and we're planning on adding even more over time.
Best of all, we're offering you a FREE 30-Day No-Obligation Trial

Afrihost Plus+, Taking your internet experience to another level!

I think it is clearly stated there, it ends 31st December.

 

[caroper]

I notice a lot of talk about the double data being cancelled and afrihost reps say no. If you read Gian email he says in there that although it has not been finalised it doesn't look good for double data.

He sent out a subsequent email that you probably didn't get yet:

Pure Internet Joy is what we're all about and with Afrihost Plus+ you'll get even More Value!
For one low cost of R99pm, you'll get hundreds (even thousands) of Rands of added value every month.

And it's not just super users who benefit from Afrihost Plus+:
Even if you just use two of our great features you'll save each and every month!

With our Double DSL Data and Double Mobile Data promotions set to end on the 31st of December,
this is a great way to lock in those benefits going forward and continue your data savings.

So it looks like it is now dropped.

EDIT:
Ok that is proof that 40Meg is faster than 10Meg

 

[Bedford]

ah well it was a good run, 3 days left of the month.

 

[vicv]

Afrihost logic: I log a fault saying that my DSL line is syncing but accounts aren't authenticating and I get the following response:

"The mobile data package that you currently have has been capped hence you are not able to connect."

:wtf:

 

[AfriMan]

Anyone else in Cape Town having problems with live streaming tonight?
Keeps buffering all the time, I changed ISP it was too annoying.
It's been fine since Sunday but now all gone to pot again......

We did have some intermittent results testing streaming last night, though some people seem to have had a great experience. We're going to continue testing this

 

[AfriMan]

I've been streaming Twitch (high) and YouTube (1080p) this evening (6Mbit line).

Can do source on Twitch (http://www.twitch.tv/dotastarladder_en) with a little bit of buffering. The thing is that it really shouldn't be buffering though... The bandwidth maxes out at 3300kbps. YouTube goes all the way up to ~5200kbps for me. Meh, guess you can't have it all. It's 1000x better than what it's been the last two months so I'm happy for now ^^

I'm glad to hear that there is improvement. We'll keep working on this to get performance as good as it can be.