Afrihost CAPPED ADSL Feedback (MTN)

[Impregim]

Hi AfriMan...

Just got back here for a mo'' - being busy! lol. Def some routing states_out. I did flush all from our systems, the sockets etc ....

more info!

Traceroute: vl0. 

 1  105-236-3-193-esr-lo.mtnbusiness.co.za (105.236.3.193)  9.319 ms  8.608 ms  9.096 ms
 2  ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65)  52.486 ms  11.697 ms  12.566 ms
 3  rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120)  12.573 ms  12.916 ms  12.320 ms
 4  jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42)  13.065 ms  12.031 ms  12.324 ms
 5  qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115)  12.055 ms  12.443 ms  10.811 ms
 6  linx.redstation.net.uk (195.66.225.138)  189.751 ms  189.293 ms  188.471 ms
 7  h185-5-3-178.host.redstation.co.uk (185.5.3.178)  191.960 ms  191.793 ms  192.700 ms
 8  166-17-200-109.rackcentre.redstation.net.uk (109.200.17.166)  198.289 ms  193.021 ms  194.447 ms
 9  186-55-84-80.rackcentre.redstation.net.uk (80.84.55.186)  193.591 ms  193.302 ms  192.918 ms


Traceroute: vl0.

 1  105-236-3-193-esr-lo.mtnbusiness.co.za (105.236.3.193)  8.836 ms  7.720 ms  7.630 ms
 2  ipc-recieve-rb-3a.za.mtnbusiness.net (41.181.178.77)  11.060 ms  10.539 ms  9.860 ms
 3  rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146)  23.651 ms
    rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120)  11.463 ms  10.548 ms
 4  jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42)  12.088 ms  11.672 ms
    jh-cr-2.za--rb-cr-1.za-b.mtnns.net (196.44.31.171)  11.605 ms
 5  qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115)  9.815 ms  10.537 ms  10.833 ms
 6  196.44.31.99 (196.44.31.99)  11.595 ms  13.003 ms  11.856 ms
 7  196.30.1.53 (196.30.1.53)  11.557 ms
    196.31.220.6 (196.31.220.6)  31.426 ms
    196.30.1.39 (196.30.1.39)  11.150 ms
 8  tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.25)  11.899 ms  11.987 ms  12.832 ms
 9  tengigabitethernet5-2.hr16.jnb6.za.mtnbusiness.net (196.31.63.206)  11.024 ms  11.462 ms  11.591 ms
10  vlan9.ah-ha-2.za.mtnbusiness.net (196.30.42.133)  11.298 ms  10.981 ms  11.591 ms
11  cms-gm.afrihost.com (197.242.144.102)  12.289 ms !Z  11.951 ms !Z  12.069 ms !Z

Traceroute: vl0.

 1  105-236-3-193-esr-lo.mtnbusiness.co.za (105.236.3.193)  7.954 ms  8.302 ms  8.192 ms
 2  ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89)  10.780 ms  11.541 ms  43.363 ms
 3  rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146)  11.068 ms  11.467 ms
    rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120)  11.805 ms
 4  jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42)  11.536 ms  11.235 ms  12.062 ms
 5  qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115)  10.572 ms  11.021 ms  10.631 ms
 6  core2.ams.net.google.com (195.69.145.100)  211.353 ms  214.081 ms  211.279 ms
 7  209.85.254.95 (209.85.254.95)  197.609 ms  196.988 ms  206.499 ms
 8  209.85.253.249 (209.85.253.249)  200.530 ms
    72.14.238.69 (72.14.238.69)  197.348 ms
    72.14.238.153 (72.14.238.153)  200.492 ms
 9  209.85.246.153 (209.85.246.153)  209.376 ms  209.873 ms
    209.85.240.29 (209.85.240.29)  209.413 ms
10  209.85.253.95 (209.85.253.95)  197.063 ms  196.528 ms
    209.85.245.3 (209.85.245.3)  196.642 ms
11  72.14.238.55 (72.14.238.55)  196.568 ms  196.303 ms  196.122 ms
12  lhr08s03-in-f8.1e100.net (173.194.41.136)  208.935 ms  208.806 ms  209.190 ms

 

[Lionwood]

Please Afrihost, I want my capped package back to 10 Mbps. I really really want to give you more money. After 5 weeks of my battling to get my line speed up to 8 Mbps, you decide to cut my line down to 4 Mbps?

 

[AfriGuy]

Please Afrihost, I want my capped package back to 10 Mbps. I really really want to give you more money. After 5 weeks of my battling to get my line speed up to 8 Mbps, you decide to cut my line down to 4 Mbps?

Really sorry to hear this
Have we had a fault logged on this for you? The only reason your line would be set to a lower speed is if we're running troubleshooting with you or your DSLAM knocks down the sync to the next stable value.

 

[Slamz]

i'm on the afrihost website and i want to change my uncapped 4mb account to the "casual package" 30G+30G...

1. what speeds would i get if i change to capped on my 4mb line?
2. it says "concurrent connections 10" - does this mean i can use this account on 2 or more different adsl lines? eg i can use this account for my home and my dad who is in a different province all together?

Afriman? can you help? your online chat help is, sorry to say, useless because you can never get help... its always unavailable...

 

[Chevron]

i'm on the afrihost website and i want to change my uncapped 4mb account to the "casual package" 30G+30G...

1. what speeds would i get if i change to capped on my 4mb line?
2. it says "concurrent connections 10" - does this mean i can use this account on 2 or more different adsl lines? eg i can use this account for my home and my dad who is in a different province all together?

Afriman? can you help? your online chat help is, sorry to say, useless because you can never get help... its always unavailable...

1. Capped products max your line speed.
2. Yes.

 

[AfriGuy]

i'm on the afrihost website and i want to change my uncapped 4mb account to the "casual package" 30G+30G...

1. what speeds would i get if i change to capped on my 4mb line?
2. it says "concurrent connections 10" - does this mean i can use this account on 2 or more different adsl lines? eg i can use this account for my home and my dad who is in a different province all together?

Afriman? can you help? your online chat help is, sorry to say, useless because you can never get help... its always unavailable...

Hi Slamz

Sorry that you didn't get through to our Live Chat guys, it's become a very popular channel - improvements coming soon though Hope I can clear up your questions:

1) The Capped packages will run as fast as your line syncs at
2) The concurrent connections mean that you can use the account at 10 different locations. So one at your place and at a mates place, or 9 other mates places

Edit Ah I see Chevron beat me to the answers

 

[DrJohnZoidberg]

I hope the upgrade will sort out this packet loss issue.

Today again, constantly getting large amounts of packet loss on this capped account, even when the line is completely idle.

Local:

home.local (0.0.0.0)                                   Thu Mar 27 21:17:36 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 105-236-240-129-esr-lo.mtnbusine  0.0%   102    6.6   7.0   6.4   7.6   0.3
 2. ipc-recieve-tb-1a.mtnbusiness.ne  0.0%   102    9.2  10.4   8.3  46.0   4.3
 3. tb-dca-2.za--qux-c.za.mtnbusines  0.0%   102   11.6  14.1   8.5  73.3  11.0
 4. compj-cpt-1.mtnns.net             0.0%   102   11.2   9.9   8.6  15.4   1.2
 5. ct-cr-2.za--tb-cr-1.za.mtnns.net  0.0%   101   13.1  12.7   9.4  38.2   4.3
 6. rb-cr-1.za--ct-cr-2.za.mtnns.net  0.0%   101   30.3  33.7  29.6  71.6   7.0
 7. 196.44.31.97                      0.0%   101   27.4  29.4  26.9  38.5   2.9
    jh-dca-2.za--jh-cr-1.za-a.mtnns.net
 8. 196.30.1.53                       0.0%   101   28.3  31.7  27.2  70.3   7.8
 9. tengigabitethernet9-1.gw20.jnb6.  0.0%   101   30.5  31.7  30.1 130.8  10.0
10. tengigabitethernet5-2.hr16.jnb6.  5.0%   101   30.3  30.1  29.5  30.5   0.2
[B]11. vlan9.ah-ha-2.za.mtnbusiness.net  5.0%   101   37.8  31.5  30.3  38.5   1.7[/B]
12. cms-gm.afrihost.com               0.0%   101   30.1  30.6  29.7  33.4   0.6

International:

home.local (0.0.0.0)                                   Thu Mar 27 21:20:42 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 105-236-240-129-esr-lo.mtnbusine  0.0%   102    7.2   7.0   6.4   8.4   0.3
 2. 41.181.51.182                     0.0%   102    8.3  12.0   8.2  82.9  10.0
 [B]3. tb-dca-2.za--qux-a.za.mtnbusines 19.8%   102   12.0  13.3   8.1  70.9  11.8[/B]
 4. unc-cpt-1.mtnns.net               0.0%   102    9.1  10.3   8.3  38.2   4.8
 5. 196.44.31.106                     0.0%   102    9.6  10.7   8.7  35.9   4.6
 6. am-cr-1.am--lt-cr-1.uk-a.mtnns.n  0.0%   101  152.6 159.7 152.0 226.6  14.7
 7. ls-pr-1.uk--ls-cr-1.uk-a.mtn.net  0.0%   101  159.4 158.4 152.0 207.0   8.5
 8. bbc-linx.pr01.thdow.bbc.co.uk     0.0%   101  162.4 158.7 152.6 174.6   4.5
 9. ???
10. ???
11. ae0.er01.telhc.bbc.co.uk          0.0%   101  153.4 154.0 152.5 164.4   1.9
12. 132.185.255.149                   0.0%   101  153.8 154.2 152.5 159.0   1.4
13. fmt-vip71.telhc.bbc.co.uk         0.0%   101  153.1 153.4 152.3 158.5   1.1

 

[AfriMan]

I hope the upgrade will sort out this packet loss issue.

Today again, constantly getting large amounts of packet loss on this capped account, even when the line is completely idle.

Local:

home.local (0.0.0.0)                                   Thu Mar 27 21:17:36 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 105-236-240-129-esr-lo.mtnbusine  0.0%   102    6.6   7.0   6.4   7.6   0.3
 2. ipc-recieve-tb-1a.mtnbusiness.ne  0.0%   102    9.2  10.4   8.3  46.0   4.3
 3. tb-dca-2.za--qux-c.za.mtnbusines  0.0%   102   11.6  14.1   8.5  73.3  11.0
 4. compj-cpt-1.mtnns.net             0.0%   102   11.2   9.9   8.6  15.4   1.2
 5. ct-cr-2.za--tb-cr-1.za.mtnns.net  0.0%   101   13.1  12.7   9.4  38.2   4.3
 6. rb-cr-1.za--ct-cr-2.za.mtnns.net  0.0%   101   30.3  33.7  29.6  71.6   7.0
 7. 196.44.31.97                      0.0%   101   27.4  29.4  26.9  38.5   2.9
    jh-dca-2.za--jh-cr-1.za-a.mtnns.net
 8. 196.30.1.53                       0.0%   101   28.3  31.7  27.2  70.3   7.8
 9. tengigabitethernet9-1.gw20.jnb6.  0.0%   101   30.5  31.7  30.1 130.8  10.0
10. tengigabitethernet5-2.hr16.jnb6.  5.0%   101   30.3  30.1  29.5  30.5   0.2
[B]11. vlan9.ah-ha-2.za.mtnbusiness.net  5.0%   101   37.8  31.5  30.3  38.5   1.7[/B]
12. cms-gm.afrihost.com               0.0%   101   30.1  30.6  29.7  33.4   0.6

International:

home.local (0.0.0.0)                                   Thu Mar 27 21:20:42 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 105-236-240-129-esr-lo.mtnbusine  0.0%   102    7.2   7.0   6.4   8.4   0.3
 2. 41.181.51.182                     0.0%   102    8.3  12.0   8.2  82.9  10.0
 [B]3. tb-dca-2.za--qux-a.za.mtnbusines 19.8%   102   12.0  13.3   8.1  70.9  11.8[/B]
 4. unc-cpt-1.mtnns.net               0.0%   102    9.1  10.3   8.3  38.2   4.8
 5. 196.44.31.106                     0.0%   102    9.6  10.7   8.7  35.9   4.6
 6. am-cr-1.am--lt-cr-1.uk-a.mtnns.n  0.0%   101  152.6 159.7 152.0 226.6  14.7
 7. ls-pr-1.uk--ls-cr-1.uk-a.mtn.net  0.0%   101  159.4 158.4 152.0 207.0   8.5
 8. bbc-linx.pr01.thdow.bbc.co.uk     0.0%   101  162.4 158.7 152.6 174.6   4.5
 9. ???
10. ???
11. ae0.er01.telhc.bbc.co.uk          0.0%   101  153.4 154.0 152.5 164.4   1.9
12. 132.185.255.149                   0.0%   101  153.8 154.2 152.5 159.0   1.4
13. fmt-vip71.telhc.bbc.co.uk         0.0%   101  153.1 153.4 152.3 158.5   1.1

I do hope so, and hopefully it's not gonna be much longer till we find out.

My experience is that running the network at capacity has strange residual effects, so this sounds like it may be one of them. Intermittent backlog of requests at the IPC, etc. I am pretty sure that the upgrade will probably make this go away.

 

[Madhawk]

Question:

Why does my IP change sometimes to Cape Town when I do a speedtest in JHB?

 

[Spyk3r]

So AfriGuy/AfriMan when can we expect double bandwidth allocation for bundled capped customers?

 

[AfriGuy]

Question:

Why does my IP change sometimes to Cape Town when I do a speedtest in JHB?

This isn't something to be concerned about, it's probably an IP that's be geolocated incorrectly on speedtest - this kind of things usually sorts itself out

 

[AfriGuy]

So AfriGuy/AfriMan when can we expect double bandwidth allocation for bundled capped customers?

I don't have an exact date on anything I'm afraid, I'm sure our team are working on something awesome though

 

[Madhawk]

This isn't something to be concerned about, it's probably an IP that's be geolocated incorrectly on speedtest - this kind of things usually sorts itself out

Thanks for your reply

 

[Slamz]

Hi Slamz

Sorry that you didn't get through to our Live Chat guys, it's become a very popular channel - improvements coming soon though Hope I can clear up your questions:

1) The Capped packages will run as fast as your line syncs at
2) The concurrent connections mean that you can use the account at 10 different locations. So one at your place and at a mates place, or 9 other mates places

Edit Ah I see Chevron beat me to the answers

Thanks Afriguy and Chev... Looks like im going to change to capped... The unncapped is abit sucky so i'll try capped

 

[Chris_H]

Thanks Afriguy and Chev... Looks like im going to change to capped... The unncapped is abit sucky so i'll try capped

Believe me the capped products are just as bad at the moment. I am only able to get 2mbps from my 6mbps line in the evening... when I switch to another ISP it goes full speed.

 

[Slamz]

Believe me the capped products are just as bad at the moment. I am only able to get 2mbps from my 6mbps line in the evening... when I switch to another ISP it goes full speed.

Dont know how it performs up here in midrand thats why im trying it... The uncapped wasnt too much of an issue thats why i said sucky... Let try capped then i'll let you know if its ****ty

 

[Madhawk]

Dont know how it performs up here in midrand thats why im trying it... The uncapped wasnt too much of an issue thats why i said sucky... Let try capped then i'll let you know if its ****ty

Here in the north (jhb) my capped account is consistent and my downloads average 200kB/s on a 2Mb line.

The only issue would be a congested exchange.

 

[Babaganoosh]

Well guys it's official, Afrihost have found a way to throttle my downloads.
I am on a 50gig up to 10meg line and I used to get amazing speeds
but for this whole month my line has been stuffed!
my downloads are all going at less than 50mb but if I do a speed test (while downloading) I get 6-700mb
Now you please tell me what's going on there...?

 

[Slamz]

Dear Afriman/Guy/Girl

i changed my package from 4mb uncapped to 30gig + 30gig...

in the the clientzone, my usage on uncapped was 29.8gig used(hows that for irony)... now i switched to the capped package on saturday...

1. is it active at the moment?
2. am i still running on the uncapped until next month 25th?
3. if not, will i get a refund on the balance for between the 2 products? (you dont have to pay me back, you can just deduct the R129 until the R399 is used up)
4. why in the clientzone does it not show my data balance remaining if i have changed the package?

 

[Spyk3r]

Dear Afriman/Guy/Girl

i changed my package from 4mb uncapped to 30gig + 30gig...

in the the clientzone, my usage on uncapped was 29.8gig used(hows that for irony)... now i switched to the capped package on saturday...

1. is it active at the moment?
2. am i still running on the uncapped until next month 25th?
3. if not, will i get a refund on the balance for between the 2 products? (you dont have to pay me back, you can just deduct the R129 until the R399 is used up)
4. why in the clientzone does it not show my data balance remaining if i have changed the package?

Im not any of the people that you have directed this at, but I know the answer...

1. You have the 4mbps uncapped at R397. Your account will still be that on their system. You have just changed the profile on the account. Therefore, it is reflecting the new capped account you will be active on from tomorrow.

2.You are on the uncapped account till tonight at midnight.

3.Their debit order run went through to the bank today, so it will be the correct amount going off tonight if you changed your account as you said on Saturday.

4. In Clientzone, it changes immediately to the new package you have requested, but the backend system will only update the changes at midnight on 31 March 2014. If you inspect the account more thoroughly, you will see that it has no limit (because you are still on the uncapped account)

Hope this helps!

Spyk3r