Afrihost CAPPED ADSL Feedback (MTN)

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Remydp said:
Hi Afriguy/Afriman/helpful strangers :)

I'm currently on a 10meg + 50gig bundle and the line and data shows up separately in my clientzone as I'm assuming it's meant to.

I would like to find out how to correctly upgrade to the 20meg + 75gig bundle in the clientzone? I phoned tech support but the guy that helped me sounded more confused than I am so thought it best to check here before I screw something up and cause a billing mess.

I'm worried that I will somehow unbundle myself and be charged for 20meg line and 75 gigs at non-bundled rates.


Thanks!
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We've revised the whole bundle system on our side, so you don't have to bundle and unbundle anymore. Just upgrade the products individually to the ones you want in ClientZone and the bundle will adjust automatically.
 
AfriMan said:
We've revised the whole bundle system on our side, so you don't have to bundle and unbundle anymore. Just upgrade the products individually to the ones you want in ClientZone and the bundle will adjust automatically.
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Brilliant, thank you :)

PS: One of the guys I spoke to at the call centre said the easiest way to do it would be to cancel both products and then re-apply for the 20meg + 75 gig bundle. I'm not sure if he misunderstood what I was trying to say but may be worthwhile making sure the guys at the call centre all know the process for upgrading/downgrading etc. I'm assuming most do though of course.
 
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Remydp said:
Brilliant, thank you :)

PS: One of the guys I spoke to at the call centre said the easiest way to do it would be to cancel both products and then re-apply for the 20meg + 75 gig bundle. I'm not sure if he misunderstood what I was trying to say but may be worthwhile making sure the guys at the call centre all know the process for upgrading/downgrading etc. I'm assuming most do though of course.
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No, don't do that. Way too much admin :(
 
AfriMan said:
That shouldn't be the case. Seems like there could be a history to this - perhaps you were in a bundle and upgraded somewhere and the bundle didn't adjust as it should have to the correct pricing. I've asked our Dev team to look into this with accounts and find out what might have happened :(
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Thank you very much AfriMan

Afrihost Support contacted me again with the following news and I am a satisfied customer :D

-----------------------------------------------------------------------
Good Day, Your bundle pricing has been fixed.

Kind Regards Afrihost Support

Ticket Details
Ticket ID: ERT-224-86268
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Critical Care's fix did bugger all for me. Speeds still yo-yoing around like it has been for the past week.

I think I'm going to throw in the towel for now, I asked them to contact me if they really fix it.
 
Space said:
Thank you very much AfriMan

Afrihost Support contacted me again with the following news and I am a satisfied customer :D

-----------------------------------------------------------------------
Good Day, Your bundle pricing has been fixed.

Kind Regards Afrihost Support

Ticket Details
Ticket ID: ERT-224-86268
-----------------------------------------------------------------------
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Awesome! Nice one, Afrihost Support! They taught me everything I know (but not everything they know) ;)
 
DrJohnZoidberg said:
Critical Care's fix did bugger all for me. Speeds still yo-yoing around like it has been for the past week.

I think I'm going to throw in the towel for now, I asked them to contact me if they really fix it.
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That sucks - our critical care guys are usually very good at working miracles :(
 
@Afriman:
2 questions with (hopefully) obvious answers:
If I sign up for a 50+50 capped account today
1) When will I be able to use it?
2) How much will I be charged for June?
 
MongooseMan said:
@Afriman:
2 questions with (hopefully) obvious answers:
If I sign up for a 50+50 capped account today
1) When will I be able to use it?
2) How much will I be charged for June?
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1) If you create an account in their clientzone it's available immediately. I'm assuming you already have an account with Afrihost IE they have your banking details for debit order on record etc
2) Charge is pro rata!! so around R160
 
Hi @Afriman!

I'm on a 4 Meg 50Gb capped account, but my line refuses to sync at 4 Megs...the best I get is 3.

My SNR is 14, Attenuation (Downstream) is 34.5.

Please help!
 
sand_man said:
Their online interface is the best in the business, PERIOD!!!!!!
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I'd be inclined to agree except for WebAfrica's AUP threshold meter. It would be useful to know how close you are to being throttled on AH capped accounts... I know, OT.
 
iaywtimnbe said:
I'd be inclined to agree except for WebAfrica's AUP threshold meter. It would be useful to know how close you are to being throttled on AH capped accounts... I know, OT.
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Don't talk to me about WA's online interface. I was trialing their capped account for a while, subscribed to a 1gb free account, upgraded it to 40gb no problem, tried downgrading it a week later and all sorts of issues, far from intuitive or effective. The net result is I'm still on 40gb account and till the end of August!!!!!

Their IS bandwidth is possibly the best on the market currently, their online interface is not. I pm'ed their online rep over a week ago and absolutely naught out of him/her!!! S hi service IMHO....
 
sand_man said:
Don't talk to me about WA's online interface. I was trialing their capped account for a while, subscribed to a 1gb free account, upgraded it to 40gb no problem, tried downgrading it a week later and all sorts of issues, far from intuitive or effective. The net result is I'm still on 40gb account and till the end of August!!!!!

Their IS bandwidth is possibly the best on the market currently, their online interface is not. I pm'ed their online rep over a week ago and absolutely naught out of him/her!!! S hi service IMHO....
Click to expand...

Surely if you give 30 days notice now, then it's end of July? That's how it worked for me when I cancelled.
 
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