Afrihost CAPPED ADSL Feedback (MTN)

[AfriMan]

C:\Users\David>tracert youtube.com

Tracing route to youtube.com [173.194.41.165]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BEZEQ [192.168.1.1]
  2     *        *     3129 ms  105-236-5-193-esr-lo.mtnbusiness.co.za [105.236.
5.193]
  3  2522 ms  3082 ms  3116 ms  41.181.221.254
  4  3482 ms     *     3761 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5  2859 ms  2748 ms  3257 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6  2885 ms  1709 ms  2185 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

  7  2207 ms  3600 ms     *     ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
  8  2819 ms  2379 ms  1883 ms  rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]

  9  3659 ms     *     3764 ms  209.85.255.78
 10     *     3497 ms  3135 ms  72.14.238.63
 11  1858 ms  2132 ms  2763 ms  lhr08s04-in-f5.1e100.net [173.194.41.165]

Trace complete.

C:\Users\David>ping youtube.com

Pinging youtube.com [173.194.41.165] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 173.194.41.165: bytes=32 time=3369ms TTL=52
Reply from 173.194.41.165: bytes=32 time=3374ms TTL=52

Ping statistics for 173.194.41.165:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3369ms, Maximum = 3374ms, Average = 3371ms

It's better now though, called Afrihost and they did something...

A fault has been opened with my line though and I'm waiting on Telkom to show up...

Glad it's better. The trace seems to show it may be more line or exchange related, but let's see what Telkom say about this

 

[AfriMan]

20mb line running at 3.6Mbps here as well.

http://www.speedtest.net/my-result/i/925295272

Upload looks normal

That's not too good at all. Could it have just been a brief hiccup. I saw a report of latency, looks like this might be in the South, but it doesn't seem to have been for more than a 10-15 minutes most.

 

[AfriMan]

Not nice. On a 10Mb line. Not exchange related.

View attachment 138522

Chatting to one of our Dev guys and we are looking into this. Could be a problem on our side. I'll let you know as soon as I know more.

 

[blender]

Chatting to one of our Dev guys and we are looking into this. Could be a problem on our side. I'll let you know as soon as I know more.

I'm having the same problem. 10MB capped account. its currently running at less than 1MB. Upload seems fine though.

 

[roadcat]

Same thing here as well:. It did go away for 24 hours but now back in full force This is a 40mb line.

 

[i.got~issues]

I'm having the same problem. 10MB capped account. its currently running at less than 1MB. Upload seems fine though.

Ditto! The same thing here... upload is just under or over 1Mbs, download hovers around 1Mbs, if lucky ... yet AH CZ sync is listed at 5Mbs, modem says close to 8.

 

[AfriMan]

Same thing here as well:. It did go away for 24 hours but now back in full force This is a 40mb line.

View attachment 138540

Ditto! The same thing here... upload is just under or over 1Mbs, download hovers around 1Mbs, if lucky ... yet AH CZ sync is listed at 5Mbs, modem says close to 8.

Please try rebooting your router, this should help correct the policy that you're on when you reconnect

 

[Masik3R]

No problems for me.

Only thing is I'm still having streaming issues with TwitchTV.

 

[roadcat]

Please try rebooting your router, this should help correct the policy that you're on when you reconnect

Back to normal, thanks

 

[steel_dog]

Still having issues down here in CPT as reported by some of the others.
10mbps line is maxing out at 3.8mbps. Upload unaffected.
No packet loss, or unusual trace route times.

http://speedtest.ookla.com/result/2669902199.png - CPT maxing out at 3.8mbps. Upload fine.
http://speedtest.ookla.com/result/2669902534.png - Intl maxing out at 3.8mbps. Upload fine.

Regards,
SD

--- Update 10:55
Okay back to normal now. Hope it sticks. Getting the typical 8.5mbps.

 

[bradza]

...so I guess Durban is operating fine then....

 

[Adenoid Hynkel]

Are torrents suddenly shaped on capped accounts?
Getting miserable speeds

 

[AfriMan]

Same thing here as well:. It did go away for 24 hours but now back in full force This is a 40mb line.

View attachment 138540

Ditto! The same thing here... upload is just under or over 1Mbs, download hovers around 1Mbs, if lucky ... yet AH CZ sync is listed at 5Mbs, modem says close to 8.

Are torrents suddenly shaped on capped accounts?
Getting miserable speeds

Please reboot your router. We've seen some Business and Capped accounts misclassified this morning but a reboot should resolve, if the system doesn't automatically reclassify you as you move data.

 

[Adenoid Hynkel]

Didn't help

I'm experiencing this for a 2 weeks now. Hulu, Netflix and YouTube are also a pain at the moment. Buffering feast....

 

[AfriMan]

Same thing here as well:. It did go away for 24 hours but now back in full force This is a 40mb line.

View attachment 138540

Ditto! The same thing here... upload is just under or over 1Mbs, download hovers around 1Mbs, if lucky ... yet AH CZ sync is listed at 5Mbs, modem says close to 8.

Didn't help

I'm experiencing this for a 2 weeks now. Hulu, Netflix and YouTube are also a pain at the moment. Buffering feast....

I think we should do more tests on this. This morning's problem was a classification problem, so throughput was affected.

Is the problem related to throughput or latency?

 

[kripstoe]

Please reboot your router. We've seen some Business and Capped accounts misclassified this morning but a reboot should resolve, if the system doesn't automatically reclassify you as you move data.

Do guys make changes after hours and not test, or why does this happen?

I did reboot when I experienced the issue last night. Made no difference. It was not just throttled, but there was some packet issues also. Will test again tonight.

 

[bradza]

Today was the worst I've had it, couldn't hold a stream for longer than a couple seconds and my text based email taking over a few minutes to load. Have rebooted and I think it's a little better now. What is causing this? I asked a question a few posts earlier but no reply.

 

[biometrics]

I assume it is coincidence but since the authentication issue yesterday my line drops sync every few minutes. Any chance this is AH/Mtn related?

I have logged a fault with Telkom but of course it can take a week or more for them to come out.

 

[i.got~issues]

I think we should do more tests on this. This morning's problem was a classification problem, so throughput was affected.

Is the problem related to throughput or latency?

Throughput is the issue... latency seems fine.





I have an open ticket in my Client Zone from a week or so ago, and I get a response today wanting SAIX speedtests... again... and the AH helpdesk person seemed happy that according to her stats my line is syncing at 6.1Mbs now. It was 4Mbs this morning, 7Mbs at lunchtime and probably will change again before tomorrow morning.

 

[Reaper84]

Tested when I got home last night and was back to 20Mbps but this morning right back to slow speeds

http://www.speedtest.net/my-result/i/926175889

What's up with that?