Definitely looks pretty poor. I know we are experiencing some slow throughput in that high demand window between about 7pm and 10pm in the South
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Afrihost CAPPED ADSL Feedback (MTN)
- Thread starter eddief1
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Definitely looks pretty poor. I know we are experiencing some slow throughput in that high demand window between about 7pm and 10pm in the South
We'll need to keep an eye on it, but I'd also like to get some more details on your general throughput and latency stats at the time that you are testing
It's not an IPC failure or anything like that, but anything demand related concerns available resources and the demand for resources at any given points. We're looking at how to better manage the demand for now, while we consider other options.
I see you hop to your router jumping as high as 5ms, which is already a concern. So it could point to a problem on your local network causing latency which is compounded in later hops. I would want to ensure that you are testing with a LAN cable and not over WiFi.
However, the later hops seem much too high to be just be affected by mild local network latency, so my guess would be that there is either a line fault or congestion on your exchange
That's really not the case. We've done several IPC upgrades in the time we've been with MTN, which is an investment of several million rands altogether. We've been pretty transparent about the upgrades and the constraints on our network.
Remember that IPC isn't a one time fix, it's on ongoing consideration, based on demand and cost factors. We'll probably do many more IPC upgrades as we continue to grow and add more DSL users, though that also depends on the rollout of infrastructure by Telkom and fibre operators (when we eventually offer commercial fibre products). We have plans in place based on current growth projections for continued network growth, but obviously that has to be continually adjusted as new external factors come into play like Telkom line upgrades, VDSL and fibre access and availability of services that affect overall demand.
biometrics
Honorary Master
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Is it just me or is Afrihost capped in Cape Town crap slow this morning?
Couldn't stream the Apple event last night even at a lowly 400 Kbps Bitgravity.
Couldn't stream the Apple event last night even at a lowly 400 Kbps Bitgravity.
biometrics
Honorary Master
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Tracert to 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms 192.168.10.199
2 11 ms 9 ms 9 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.
1]
3 13 ms 15 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 12 ms 11 ms 11 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 17 ms 20 ms 12 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 12 ms 12 ms 12 ms 196.44.31.106
7 283 ms 203 ms 200 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
8 154 ms 158 ms 160 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
9 186 ms 154 ms 154 ms rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]
10 155 ms 155 ms 155 ms 209.85.255.78
11 159 ms 177 ms 154 ms 209.85.253.94
12 164 ms 162 ms 164 ms 72.14.232.134
13 161 ms 162 ms 175 ms 216.239.47.83
14 * * * Request timed out.
15 164 ms 161 ms 160 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms 192.168.10.199
2 11 ms 9 ms 9 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.
1]
3 13 ms 15 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 12 ms 11 ms 11 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 17 ms 20 ms 12 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 12 ms 12 ms 12 ms 196.44.31.106
7 283 ms 203 ms 200 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
8 154 ms 158 ms 160 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
9 186 ms 154 ms 154 ms rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]
10 155 ms 155 ms 155 ms 209.85.255.78
11 159 ms 177 ms 154 ms 209.85.253.94
12 164 ms 162 ms 164 ms 72.14.232.134
13 161 ms 162 ms 175 ms 216.239.47.83
14 * * * Request timed out.
15 164 ms 161 ms 160 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
kripstoe
Expert Member
It's a big concern to me when capped speeds cannot be maintained in the evenings, because I still do work at those times. And from previous experience and how long it takes to sort out such issues, I'd rather be told NOW than having to struggle for days and told that nothing is wrong.
At the moment my speed at home is good.
Traceroutes always look like this, even in the evenings.
At the moment my speed at home is good.
Traceroutes always look like this, even in the evenings.
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What we're seeing at the moment is that latency is consistent, but there does seem to be a dip in throughput sometimes during that period. We're not seeing high contention, but demand is just high enough to have a small effect. We're looking at ways to make sure we do just enough to keep that demand in check to ensure best throughput and experience overall.
Latency seems mostly normal except for a few spikes here and there. Were all services poor or just the Apple event? I imagine there was a lot of demand on their servers for that content at the time.
LazyLion
King of de Jungle
Having a terrible experience today... at the office and at home... both on Afrihost.
Having a terrible experience today... at the office and at home... both on Afrihost.
Really sorry to hear this Gary
Is everything slow or only certain services?
LazyLion
King of de Jungle
Really sorry to hear this Gary
Is everything slow or only certain services?
It's only certain websites. and Direct downloads seem to be OK.
MyBB is one of the slow websites.
When I switch over to WebAfrica, then it's fine.
CrazyBob
Senior Member
Yeah, also having issues today and yesterday to a lesser extent. Browsing seems okay, but YouTube streaming keeps jumping between 720p and lower qualities - pretty annoying! Quite odd how it appears to load as normal for a bit, and then suddenly just stops loading for a while and the video buffers until the data starts coming through again.
Only getting 4.5MBps on my 8mbit line via speedtest where I usually get ~7Mbps.
Only getting 4.5MBps on my 8mbit line via speedtest where I usually get ~7Mbps.
I've also been having internet speed issues all day today. Steam seemed to do an update fairly quickly (I think), but websites are failing to load... youtube is almost useless.
Since I've switched back to Afrihost its been great till today.... so hopefully its not another downward spiral lol
Since I've switched back to Afrihost its been great till today.... so hopefully its not another downward spiral lol
For a capped product, I do not want to be hearing "demand will be managed", I want to be hearing " an upgrade is planned for xx/xx/xxxx".
I moved from uncapped because I was tired of the better half saying "Internet's not working properly". She seems to be saying it a lot more recently.
I moved from uncapped because I was tired of the better half saying "Internet's not working properly". She seems to be saying it a lot more recently.
i.got~issues
Expert Member
Hmmm...
We did report a possible peering issue with CINX yesterday, which I believe was resolved later in the day, between 4 and 5pm. If you're still experiencing problems, please let me know ASAP
That's pretty awful. If you're performance is that low for local traffic then it's definitely not what you should be experiencing.
What troubleshooting or diagnostic tests have you run that I can look at?
That's definitely concerning, and we'll need to look into this if it's still persisting for you.
Drop me a PM or post your diagnostics here so I can take a look
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