Afrihost Capped DSL Feedback

Afrihost unshaped capped
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Web Africa capped
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The only thing running like a bomb is your network imploding on itself.

Anyone looking to sign up with Afrihost take a long hard look at the above speed tests. You can expect half your line speed during peak hours 6-11pm when you actually want to use your internet regardless of the account type you sign up for. Don't bother reporting issues here as you will get the run around or be told it's your exchange or your equipment that's the issue.

The Afrihost website will display that there are no known issues on the network and any support agent you speak to will act surprised confirming they are unaware of any issues which couldn't be further from the truth.

This has now been going on over a month and clients are promised that changes have been made and we should notice improvements already.

One thing you can be guaranteed is that come month end you will be debited in full despite any complaints and known issues reported.

AfriGenie you have a PM.
 
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Morning Everyone

Thanks to everyone who posted their results and feedback, we are channeling this back to the engineers for them to analyse and help us find out why your performance is not what we expect it to be.

The team are working night and day to make improvements.

Please keep giving us feedback so we can let them know the effect of the changes they're making so we can hopefully get this right :(
 
Luke7777 said:
Although my speedtest is fine, I do seem to have huge PL (40% +) on the 3rd hop to anywhere - jhb-up3.ip.adsl.co.za(169.1.5.29). Tested last night and right now
Click to expand...

Would you be able to post that traceroute? It would help me to see the entire traceroute and to see where the latency picks up. Could you also maybe ping bras.afrihost.com please.
 
AfriGenie said:
Would you be able to post that traceroute? It would help me to see the entire traceroute and to see where the latency picks up. Could you also maybe ping bras.afrihost.com please.
Click to expand...
Since going onto VDSL, pings to bras don't work /update - will help if i ping from the correct network :D
PP01.jpg

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
 
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AfriFella said:
I'm sending you through to our CC Team for some more direct troubleshooting. :)
Click to expand...

Please run more traceroutes, please do this, please do that, please disconnect all other devices on your network, it's your modem, it's your exchange... Dear AH, I AM NOT STUPID - STOP TREATING ME AS SUCH

I will be filing complaints at the ISPA, and I will be asking them to enforce your R50K suspended fine.

I am NOT going to be playing 20 questions with your CRITICAL CARE team, whilst I do THEIR work, to debug YOUR network. FIX your fscking network, it's as simple as that. MANY customers in CPT are affected, you KNOW it too
 
it is definitely time these isps are held accountable for their actions these problems have been going on long enough and we are not getting the service we are paying for
 
savage said:
Please run more traceroutes, please do this, please do that, please disconnect all other devices on your network, it's your modem, it's your exchange... Dear AH, I AM NOT STUPID - STOP TREATING ME AS SUCH

I will be filing complaints at the ISPA, and I will be asking them to enforce your R50K suspended fine.

I am NOT going to be playing 20 questions with your CRITICAL CARE team, whilst I do THEIR work, to debug YOUR network. FIX your fscking network, it's as simple as that. MANY customers in CPT are affected, you KNOW it too
Click to expand...

Our Critical Care Team has been in contact with you, and they are attempting to help you.

Our Critcal Care Team will not waste your time, if they request a specific test, they need that test to resolve your issue. The Critical Care Team will at no point waste your time by requesting tests that they do not need.

Filing complaint with ISPA is your right, but if you wish to go that route we will not be able to assist you any further here nor will our Critical Care be able to help you any further.
 
Luke7777 said:
Since going onto VDSL, pings to bras don't work /update - will help if i ping from the correct network :D
View attachment 415628

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Click to expand...

Thanks, I wonder though if the second hop isn't maybe throwing the fourth hop result out a bit. Are you seeing any packet loss in your gaming or streaming?
 
AfriGenie said:
Filing complaint with ISPA is your right, but if you wish to go that route we will not be able to assist you any further here nor will our Critical Care be able to help you any further.
Click to expand...

What is this? 'tell on us & we will cut off support' What kind of attitude is that? I'm sure he is still a paying customer?
 
AfriGenie said:
Our Critical Care Team has been in contact with you, and they are attempting to help you.

Our Critcal Care Team will not waste your time, if they request a specific test, they need that test to resolve your issue. The Critical Care Team will at no point waste your time by requesting tests that they do not need.

Filing complaint with ISPA is your right, but if you wish to go that route we will not be able to assist you any further here nor will our Critical Care be able to help you any further.
Click to expand...

I think you want to rephrase that, the forum is not official support so you can stop that, but Critical Care/telephonic etc. is all official, if you stop that you are in breach of contract.
 
AfriGenie said:
Thanks, I wonder though if the second hop isn't maybe throwing the fourth hop result out a bit. Are you seeing any packet loss in your gaming or streaming?
Click to expand...
Haven't been looking out for it, since I haven't been gaming lately. Just picked it up during running these tests. Streaming seems to be ok. Btw, what is the 2nd hop...
 
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althex said:
What is this? 'tell on us & we will cut off support' What kind of attitude is that? I'm sure he is still a paying customer?
Click to expand...

I think you might have read into this a little too harshly. :( Of course we're always happy to offer our assistance for anyone experiencing problems. As AfriGenie mentioned, our CC Team are more than capable of assisting with anything and will always be the most excellent point of contact. Taking the ISPA route will, however, take the query out of our hands.
 
Maak net asseblief vir gian wakker,hy het op die "Slow down Internet" button ALWEER aan die slaap geraak na sy lunch ete.
 
Gonzo.B said:
Maak net asseblief vir gian wakker,hy het op die "Slow down Internet" button ALWEER aan die slaap geraak na sy lunch ete.
Click to expand...

Dit klink soos 'n gevaarlike knoppie! :wtf:

What speeds are you currently seeing?
 
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