Afrihost Capped DSL Feedback

CamiKaze said:
So now I can't even watch anything on Youtube... for the whole day.
I sent an email to your support team this afternoon but WTF? nothing going on? Are you guys taking the day off?
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:(

Not good at all!

Whic DNS servers are you using at the moment? What speeds were you getting?
 
Hi AfriGenie. I’m currently on 20GB capped (shaped) and I would like to move to 40GB but there isn’t an option in the Edit Package window. I have the 20GB bundled with a 1Mbps line.
 
Singularity1 said:
Hi AfriGenie. I’m currently on 20GB capped (shaped) and I would like to move to 40GB but there isn’t an option in the Edit Package window. I have the 20GB bundled with a 1Mbps line.
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That package may not be available anymore. If you PM me your DSL username I'll double-check for you.
 
Quiet... The sweet sound of silence. Nice!!
... and it proves a point which AH needs to take note of - When the thread is quiet the AH network is delivering. When the thread is extremely active, as in the past weeks, the network is not delivering. In such circumstances of high activity, experience suggests an AH network issue, rather than user specific issue. All those complaining users from the weeks past have are either gone on vacation... or the network is back to normal. The moral of the story - where there's smoke there's always been fire.
 
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steel_dog said:
Quiet... The sweet sound of silence. Nice!!
... and it proves a point which AH needs to take note of - When the thread is quiet the AH network is delivering. When the thread is extremely active, as in the past weeks, the network is not delivering. In such circumstances of high activity experience suggests a high probability of an AH network issue, rather than user specific issue. All those complaining users from the weeks past have are either gone on vacation... or the network is back to normal. The moral of the story - where there's smoke there's always been fire.
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Or they just stopped complaining, as AH is obviously to clueless to actually DO something
 
steel_dog said:
Quiet... The sweet sound of silence. Nice!!
... and it proves a point which AH needs to take note of - When the thread is quiet the AH network is delivering. When the thread is extremely active, as in the past weeks, the network is not delivering. In such circumstances of high activity experience suggests that the likelihood of an AH network issue, rather than user specific issue. All those complaining users from the weeks past have are either gone on vacation... or the network is back to normal. The moral of the story - where there's smoke there's always been fire.
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Yes and No. :)

You do need to bear in mind that we continuously monitor feedback from Twitter, Facebook, Google+ and all of the Support queries that are generated.

It's very easy to assume that there is a network wide issue if three or four people experience similar issues, but it can be a localized problem. :)

We'll always pay close attention to our MyBB Clients, but if someone raises an issue we do need to figure out what's causing it. We can never make any assumptions from our side.

I am glad that you guys are having a good experience though! :D
 
AfriGenie said:
Yes and No. :)

You do need to bear in mind that we continuously monitor feedback from Twitter, Facebook, Google+ and all of the Support queries that are generated.

It's very easy to assume that there is a network wide issue if three or four people experience similar issues, but it can be a localized problem. :)

We'll always pay close attention to our MyBB Clients, but if someone raises an issue we do need to figure out what's causing it. We can never make any assumptions from our side.

I am glad that you guys are having a good experience though! :D
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Unless everyone spontaneously decided to stop complaining the experience improved. The improvement was either spontaneous or initiated by AH. AH - from the perspective of your customers - never encounters issues. Said issues seem to simply resolve themselves. My point is that we your customers aren't lemmings. We don't reset to zero when issues resolve. We have good memories and a very defined tolerance. Openness on the AH side would be appreciated. We dislike spontaneous resolutions.
 
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steel_dog said:
Unless everyone spontaneously decided to stop complaining the experience improved. The improvement was either spontaneous or initiated by AH. AH - from the perspective of your customers - never encounters issues. Said issues seem to simply resolve themselves. My point is that we your customers aren't lemmings. We don't reset to zero when issues resolve. We have good memories and a very defined tolerance. Openness on the AH side would be appreciated. We dislike spontaneous resolutions.
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I'm in no way saying that we don't take the issues raised here seriously, in fact we take them very seriously. I'm just saying that we can't make any assumptions as to the nature of the issues raised here. Which is why the testing you guys do for us so is so important.
 
AfriGenie said:
I'm in no way saying that we don't take the issues raised here seriously, in fact we take them very seriously. I'm just saying that we can't make any assumptions as to the nature of the issues raised here. Which is why the testing you guys do for us so is so important.
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Absolutely do not mind the testing. Understand that fully. Simply cannot abide by the lack of progress and lack of investigation feedback from the AH "mothership". I greatly appreciate the effort you guys make however it's become an issue of you guys bailing water until someone back home figures out that the ship's actually taking on water. You would have to admit that involvement and feedback from the mothership has been appalling. My issues being case in point.

Let's contrast that with Multichoice. I lodged the DSTV issues on their Forum. The rep escalated to their team. Tech team calls, asked for full and detailed description of the problem, they set up tests, offered direct contact details to reach them if required, kept me the email trail with all parties, got back to me regularly with progress updates, reached an empasse but still were not satisfied because they didn't isolate the root-cause, they drove further and requested an AH account, and will continue testing. THAT is what I expect and haven't been getting from AH. THAT is being invested in the customer.

I've said it before and I'll say it again. I would NOT be a customer of AH's had it not been for this avenue (myBB) and you guys to voice my issues.
 
steel_dog said:
Absolutely do not mind the testing. Understand that fully. Simply cannot abide by the lack of progress and lack of investigation feedback from the AH "mothership". I greatly appreciate the effort you guys make however it's become an issue of you guys bailing water until someone back home figures out that the ship's actually taking on water. You would have to admit that involvement and feedback from the mothership has been appalling. My issues being case in point.

Let's contrast that with Multichoice. I lodged the DSTV issues on their Forum. The rep escalated to their team. Tech team calls, asked for full and detailed description of the problem, they set up tests, offered direct contact details to reach them if required, kept me the email trail with all parties, got back to me regularly with progress updates, reached an empasse but still were not satisfied because they didn't isolate the root-cause, they drove further and requested an AH account, and will continue testing. THAT is what I expect and haven't been getting from AH. THAT is being invested in the customer.

I've said it before and I'll say it again. I would NOT be a customer of AH's had it not been for this avenue (myBB) and you guys to voice my issues.
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I can assure you that your testing and feedback never falls upon deaf ears. :) Optimizing network performance is an ongoing process and requires extensive troubleshooting not just by clients, but by our network engineers as well. I can assure you that we don't only start fixing things when the ship takes on water - we take a much more proactive approach. :)

Thanks for the kudos, though, it makes my job a lot easier (or more lonely) when the threads are quiet. :p
 
steel_dog said:
Quiet... The sweet sound of silence. Nice!!
... and it proves a point which AH needs to take note of - When the thread is quiet the AH network is delivering. When the thread is extremely active, as in the past weeks, the network is not delivering. In such circumstances of high activity, experience suggests an AH network issue, rather than user specific issue. All those complaining users from the weeks past have are either gone on vacation... or the network is back to normal. The moral of the story - where there's smoke there's always been fire.
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Or many changed ISP's...
 
I must admit, even though the network has been poorly at time, I have used up my cap for this month, first time in a while, (kids downloading 20gb games to try and then discard).

So it has been working most of the time the way it should. Haven't had any issue for a week at least now in the evenings, not that I have noticed anyway.
 
roadcat said:
I must admit, even though the network has been poorly at time, I have used up my cap for this month, first time in a while, (kids downloading 20gb games to try and then discard).

So it has been working most of the time the way it should. Haven't had any issue for a week at least now in the evenings, not that I have noticed anyway.
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That's so great to hear. I know the team have been working in the background to make sure the internet machine is ticking over nicely. Will let them know :)

Thanks for working with us to help improve the performance :)
 
Hi Fella,

Any news from Telkom? Still waiting for them drop my line sync down. Its getting more unbearable day by day
 
xbxbau5 said:
Hi Fella,

Any news from Telkom? Still waiting for them drop my line sync down. Its getting more unbearable day by day
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Hi! I'll check with AfriFella the moment he gets in to see if there is an update.
 
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