Afrihost disappoints

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floyd

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I had to choose between Afrihost and Mweb for my ADSL Line and bandwidth bundle. I went with Afrihost, no real reason, maybe I should've gone with mweb.

It has been 3 weeks with no results from Afrihost. A friend of mine went with mweb a day after me and his Line has been active since last week. I started to complain on twitter CC'ing Gian Visser (CEO of Afrihost).

Today I got an SMS notifying me that my line is active. I immediately tried to connect. After 20mins of failed attempts, I received a call from Afrihost. They made a mistake, they'll have to submit my ADSL line activation AGAIN. 2-4 weeks.

Not acceptable. I said I'll give them till the end of the week since I'm trying to be reasonable.

I see the following on Afrihost's portal:


This product is part of your Uncapped Bundle. Suspended 2012-08-15

NewConvert No 2012-08-15
No Service Yes 2012-08-14
General Queries Yes 2012-07-30
NewConvert Yes 2012-07-27

Suspended? Anyway, I'm trying to be reasonable....
Will keep you posted.
 
Giving them till the end of the week. Sh*t happens.
 
They handle the submission process, but at the end of the day its up to telkom to connect the line, so their hands are tied. I went directly through telkom and it also took almost a month to connect.
 
I understand when telkom is involved stuff gets slow. Mweb seems to deal with them.
I Afrihost restarted the telkom process again today. After admitting they made a mistake with my submission.
 
Hi Floyd

As far as I am aware, the process is not being restarted, it was a case of the reference being closed before the ADSL activation had actually completed. This was definitely done in error, and we apologise for this.

The suspension is not a punitive suspension, but prevents the system from billing you pro-rata for the line and data, due to the mistaken activation.

We are following this up with Telkom and we should have some feedback for your shortly.
 
Mate, letting any of these ISP's take over your line is asking for trouble. Rather deal directly with Telkom and then buy your data from an ISP.

Afrihost are just thoroughly useless when it comes to anything technically related to your line. And I can't emphasize that enough. Useless.

All they want from you is your short and curlies...
 
Afriman:
That is good news.
I received the following message: "Order has been received. Please note that Telkom can take 2-4 weeks to process the order. Regards, Afrihost." waiting for your feedback. 3 days to fix this.
 
Pixual:
Hahah! I thought if the ISP manages my ADSL line it would be less admin for me... Little did I know.
 
I disagree that it would be easier to let Telkom manage your line - installation maybe but if anything were to go wrong (and with Telkom it goes wrong a LOT)? Telkom's customer service is horrendous, I couldn't get any joy out of them. After weeks of frustration, I moved my line to Afrihost and let them deal with Telkom and it's been a much more stress free way to go about things. I believe that had I stayed with Telkom I would currently be in jail for burning Telkom head office down!
 
MK023 said:
I disagree that it would be easier to let Telkom manage your line - installation maybe but if anything were to go wrong (and with Telkom it goes wrong a LOT)? Telkom's customer service is horrendous, I couldn't get any joy out of them. After weeks of frustration, I moved my line to Afrihost and let them deal with Telkom and it's been a much more stress free way to go about things. I believe that had I stayed with Telkom I would currently be in jail for burning Telkom head office down!
Click to expand...

Thanks for saying so :)
 
Pixual said:
@ 3 post wonder:BS
Click to expand...

So, your opinion supersedes those of people who have less posts than you ?

Look at his (MK023) reply and look at your reply....
seems you are the troll. grow a pair and get a life.
 
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floyd said:
I understand when telkom is involved stuff gets slow. Mweb seems to deal with them.
I Afrihost restarted the telkom process again today. After admitting they made a mistake with my submission.
Click to expand...

To be fair, there is a random number generator involved in Telkom's delivery schedules.

I had my ADSL activated within 24 hours of putting in an order with Telkom, for my 2nd line. My first line took 3 days.
 
I must say that I've had my line managed by both Telkom and Afrihost, had NO problems with Telkom, moved purely for convenience and to save a couple of bucks. With Afrihost, it takes quite long for line changes such as upgrades/downgrades in my experience, but other than that also NO problems with Afrihost regarding this. It's worth it to wait a week or two for a change if it means I continually save money, after all, one doesn't really make line changes each and every week?
 
Want to put this to the acid test? Phone Telkom on 10210 to log a fault with your line. It gets attention within a day. Log a fault with Afrihost and you are lucky if somebody gets back to you within a week.

And yes, it is weird when a 3 post fanboy shows up in a post trying to lend creedence to the claims that Afrihost make.
 
Pixual said:
Want to put this to the acid test? Phone Telkom on 10210 to log a fault with your line. It gets attention within a day. Log a fault with Afrihost and you are lucky if somebody gets back to you within a week.

And yes, it is weird when a 3 post fanboy shows up in a post trying to lend creedence to the claims that Afrihost make.
Click to expand...

We log faults directly onto Telkom's portal, and out of several THOUSAND ADSL lines with us, perhaps this has been your experience. But there are also many other clients who are happy with us, and get the service and support they need from both us and Telkom.

I don't think any user's number of posts has anything to do with their credibility, anyone in the forum has a right to their own opinion.
 
Pixual said:
Want to put this to the acid test? Phone Telkom on 10210 to log a fault with your line. It gets attention within a day. Log a fault with Afrihost and you are lucky if somebody gets back to you within a week.

And yes, it is weird when a 3 post fanboy shows up in a post trying to lend creedence to the claims that Afrihost make.
Click to expand...

I haven't had a fault on my line the entire time I've had adsl (6 years or so), can I have your permission to move it to Afrihost? I'd like to save the hundreds of rands that I would be paying Mweb. kthxbye.
 
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Okay, I'm impressed with Afrihost.

What happened (imo):
- My telephone line was active. ADSL Line to be activated
- Telkom was taking their sweet time.
- Afrihost expedited the issue
- Telkom broke something (my telephone line now inactive)
- Afrihost came back telling me telkom has to come out.
- Telkom came out on a Saturday to fix my line.

My ADSL is working now. Already downloaded/uploaded 5GB - configured my XBMC media server. :)

Thanks Afrihost.
 
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