Afrihost - don't use!

[I am Penguin]

Maybe you get what you pay for, was on afrihost since yesterday, slow, no page loading etc. Now back on Telscum and seems fine? Strange.

 

[Freakboy]

My account was cancelled and it is disabled on the control panel, but they also charged me beginning of the month. I do not have any more bandwidth available on my account but they charged me still. I reported it to my credit card fraud department and they are looking into it. Will see what Afrihost do now.

 

[czc]

Have not had problems so far. Speed good, pages load. Granted I have not tried cancelling which is where most problems seem to be.

Maybe something to do with that one month cancellling thing.

 

[Lemon369]

Must look at my account, think i slight overused last month, but yeah, only good service so far...when cancelling, definitely make sure you given the respective notice period, confirm that they company has recieved your request and make sure you don't use extra bandwidth...

 

[Hectic]

yeah, I know that, and it's fine - just don't know why anyone would cancel it?
like a prev forumite asked, "why? did you get a better deal?"

Ok, I misread then, my apologies.




Yeah, he needed the R29 to buy a Big Mac / New Socks

R29 x 10GB = R290.00

 

[Hxx]

My account was cancelled and it is disabled on the control panel, but they also charged me beginning of the month. I do not have any more bandwidth available on my account but they charged me still. I reported it to my credit card fraud department and they are looking into it. Will see what Afrihost do now.

Thx Freakboy - so I am not the only one. I am prepared to lose the R145 but if they charge me again come 1st of Dec I will also call my card's fraud department and try to lay a charge at the police.....

 

[Fiekus]

R29 x 10GB = R290.00

Correction, OP only had a 5GB account

 

[Necuno]

still waiting for as a detailed reply on the cancellation as it will point out how close the op was to the "billing run" and if it was at least 30 days notice.

i'm curious as to how you went about canceling your account, care to elaborate. an exact date of when you applied would be great.

 

[Necuno]

Maybe you get what you pay for, was on afrihost since yesterday, slow, no page loading etc. Now back on Telscum and seems fine? Strange.

I think you should close your porn windows ,

you did inquire if IS was shot or not ? strange though that every thing i downloaded via their IS shaped routes was fine at line max: quake live, windows updates, ****load if youtube trailers/music videos and left 4 dead 2 demo.

 

[Necuno]

My account was canceled and it is disabled on the control panel, but they also charged me beginning of the month. I do not have any more bandwidth available on my account but they charged me still. I reported it to my credit card fraud department and they are looking into it. Will see what Afrihost do now.

at least 30 days before next billing cycle ? or was it close to months end ?

 

[Afrihost-Moshe]

Hi All

Yes there have been some teething problems.

If you all email me ([email protected]) your usernames and brief description of your problem I will sort it out.

Thanks.

Moshe

 

[Hxx]

still waiting for as a detailed reply on the cancellation as it will point out how close the op was to the "billing run" and if it was at least 30 days notice.

The first time was in September - after account stopped I phoned them to activate it again and thought I will cancell at the end of Sept when all the bandwidth were used. Forgot to cancell.... Were billed on 1st Oct. Used the 5Gb and the account was cancelled on the 15/10/09 on the client zone. Saw the account were still showing on the client panel on 27/10/2009.

Emailed and asked about it and received the following on 27/10/2009:

Hi Hxx,

I trust you're well

The account was canceled on the 22:09 2009-10-15 through the client zone.
It will still appear on your client zone until the 30 day calender day period is over; in which the account should be removed completely.

There will be no billing going through.

Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Oscar


Ticket Details
Ticket ID: YYQ-836181


Please notice: There will be no billing going through.

But on 1st Nov they did charge my credit card for full 5Gb that I didn't asked for or used!

 

[Necuno]

The first time was in September - after account stopped I phoned them to activate it again and thought I will cancell at the end of Sept when all the bandwidth were uses. Forgot to cancell.... Were billed on 1st Oct. Used the 5Gb and the account was cancelled on the 15/10/09 on the client zone. Saw the account were still showing on the client panel on 27/10/2009.

Emailed and asked about it and received the following on 27/10/2009:

Hi Hxx,

I trust you're well

The account was canceled on the 22:09 2009-10-15 through the client zone.
It will still appear on your client zone until the 30 day calender day period is over; in which the account should be removed completely.

There will be no billing going through.

Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.

Oscar


Ticket Details
Ticket ID: YYQ-836181

well if you only canceled on the 10th of

Please notice: There will be no billing going through.

But on 1st Nov they did charge my credit card!

10th of October to the 9th of November is a 30 day cycle right ?

which means you should have canceled on the first of October to have it expire at the end of October and not 10 days into October because you have forgotten to properly cancel in September and got rightfully billed for October.

30 notice is required.

 

[Afrihost-Moshe]

Hxx I am going to organise you a refund. Looks like there was miscommunication in regards to this.

I do wish you good luck at your new ISP.

Like I said before, any of you have a problem email me and I will look into each case.

Cheers

 

[milomak]

still waiting for as a detailed reply on the cancellation as it will point out how close the op was to the "billing run" and if it was at least 30 days notice.

Hmm I am not an Afrihost subscriber so have never read by their T&Cs. But I am pretty sure that Gian came on these forums and said that as long as you cancelled before the end of the month there was no problem.

 

[Afrihost-Moshe]

Hxx your refund has been processed.

Once again good luck with your new Isp!

 

[Necuno]

Hmm I am not an Afrihost subscriber so have never read by their T&Cs. But I am pretty sure that Gian came on these forums and said that as long as you canceled before the end of the month there was no problem.

afaik, is if you cancel to close to the "billing run" (±28/29/30 ?) it will go though via the automated process and will have be reversed after the deduction was made.

 

[Gekco]

Hxx your refund has been processed.

Once again good luck with your new Isp!

Well it is certainly good to see a representative from Afrihost on these forums on a seemingly regular basis now after a conspicuous absence.
Let's keep that going.

 

[Hxx]

Hxx your refund has been processed.

Once again good luck with your new Isp!

Thanks Moshe - should have emailed you much much earlier!!

 

[Hxx]

10th of October to the 9th of November is a 30 day cycle right ?

which means you should have canceled on the first of October to have it expire at the end of October and not 10 days into October because you have forgotten to properly cancel in September and got rightfully billed for October.

30 notice is required.

Don’t you understand? When you cancel they cut you off immediately!! So do you propose I should have used my 5 Gb all on the 1st of October and then cancel (all of this on one day)??