Me too, but it has been almost 4 days now. Even PM'd Afrihost-Moshe but still haven't gotten a reply from anyone. Hopefully FNB’s fraud division can sort this out, they have done so in the past.
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Afrihost - don't use!
- Thread starter Hxx
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Me too, but it has been almost 4 days now. Even PM'd Afrihost-Moshe but still haven't gotten a reply from anyone. Hopefully FNB’s fraud division can sort this out, they have done so in the past.
Necuno
Court Jester
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you know that they aren't here 24.7 to read RSA's private messages- please extend your arm and use a phone to contact them. private messages was never stated as an official way of getting contact.
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Afrihost-Moshe
Afrihost Client Care Manager
Hi Freakboy
In all honesty you only did message me this morning, and I am already attending to this.
Please check your private message.
Thanks
In all honesty you only did message me this morning, and I am already attending to this.
Please check your private message.
Thanks
I know that! I have emailed all of the addresses and still nothing. I first tried to contact them directly and nothing has happened, that is why I made the post.
In all honesty the message was send yesterday.
Thanks for the assistance, hope we can resolve this asap.
Necuno
Court Jester
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I'm happy with my Afrihost service so far
Likewise, very happy. For like the first time ever, I feel like I don't have to sit and count and sweat and fret over every byte I use, so to speak.
hj2k_x
Honorary Master
then you have obviously done everything you could.... except smoke signals
And calling? I am not sure he says he called there...
I do hate companies that do not reply to emails, though. Especially ISPs.
It's a bit of a stretch to be considering your bank's fraud division if you haven't called them yet
Gekco
Expert Member
I phoned them once and they didn't answer - I hereby ask everyone to move to wireless, even if it IS more expensive, slower and unreliable.
= Afrihost Fanboy?
Necuno
Court Jester
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then you have obviously done everything you could.... except smoke signals
And calling? I am not sure he says he called there...
I do hate companies that do not reply to emails, though. Especially ISPs.
It's a bit of a stretch to be considering your bank's fraud division if you haven't called them yet
quite sure that qualifies as phoning, unless you have a different means of direct contact apart from getting into your car.
Freakboy said:
Good luck reporting it as fraud. You entered into an agreement with Afrihost, you accepted their T&C's and willingly gave your credit card details to them. At no point in time were you forced to use your credit card under duress.
Your card was not:
a) Stolen and used without your knowledge.
b) Duplicated and used without your knowledge.
c) Had it's details compromised and used without your knowledge.
You can dispute the transaction which is a different process altogether, however if it comes back as tho you are at fault and it will if you agreed to T&C's, one of them being that you give 30 days notice of cancellation, you will be liable for the charge as well as being subject to a charge from the bank for more or less wasting their time.
Whenever you make a transaction with your card you are effectively entering into an agreement between yourself and the merchant. If you enter into this agreement and are charged wrongfully, not happy with the amount, not happy with the goods/service received or dissatisfied in anyway it is not fraud. You may fully go ahead and dispute the transaction but the fraud department is not going to help you.
Also why do I get the impression that with 90% of these "Baw Afrihost sucks", "Baw they over-charged me" it's the user at fault for not having read the T&C's or for abusing/misusing the account.
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hj2k_x
Honorary Master
Ya, well. If I had phoned them, I would have said that.
If that is the case, then it is poor service if you ask me.
Uncontactable at all. Seems unlikely to me, though.
= Afrihost Fanboy?
yes, and proud of it.
I'll back any company that drives internet prices down in South Africa - even if a dumb customer or two who can't RTFM are unhappy.
Gekco
Expert Member
No need to get personal with the "dumb customers".
There have been quite a number of threads re. various issues experienced by different persons re. Afrihost here.
I am not an Afrihost customer at present.
Some of the threads may be negligible ITO serious complaints.
There are a number however which seem to be quite valid.
but you see, I don't care about those users, whether it's valid or he is just a n00b, I care about prices.
I'm backing the bigger picture, not the person who lost 150 bucks because he did not cancel early enough.
if Vodacom suddenly made their prices really low, and caused other ISP's to pull up their socks and become cheaper (perhaps your ISP), would you even care if a n00b user lost R500 to roaming charges?
Gekco
Expert Member
snobee
Expert Member
Agreed. I think that some of the negative Afrihost posts that this forum has seen are unjustified. But in this case, what if this is happening with quite a few users? Then that "few rands" also starts becoming much more than a few rands. I am a very satisfied Afrihost customer, but what if I did cancel, I certainly hope that if anything went wrong, the forum would support me, and not just say buzz off as it was only a few rands I lost.
Kalvaer
Expert Member
I stumbled on this thread checking the new posts and sorry for picking your post Keeper but it made me laugh. Why is the grass always greener on the otherside for us?1 less client is a drop in the ocean compared to Web Africa at the moment though
I will always praise Afrihost because I don't look at my little life as the be all and end all for everyone (like the OP that wants nobody to use them as HE forgot to cancel)
Yeah, you guys might not like them but I look at the bigger picture, and what they have done. Every single company in the world has dissatisfied customers.
I see Afrihost came into this thread to help the OP - sorted, done - it's not even their own site, meanwhile back at the ranch WebAfrica can't even help the countless people complaining ON THEIR OWN FORUM
And yeah, i'm not even an Afrihost User, but look at the bigger picture before one claims "Afrihost - don't use!"
Its not going to be very hard to do a quick search and see all the thousands of posts and threads that showed up when WA arrived on the scene. With everyone praising them and going on about how great they are because of the pre-paid services, Because of their cheaper prices compared to telkom.. Blah Blah.
Suddenly we have a new dog in the yard and everyone is doing the exact same thing this time and suddenly WA is the new Telkom.
Why are we so quick to forget were we came from? It scares me ****less because if we forget, We might not see where we are going and be blinded by BS all the way jumping ship everytime there is more food on the table next door.
Lightscribe
Banned
1. Anyone who thinks that Afrihost needs to steal a few rand, from a few clients with cancellation problems, has some serious learning to do.
2. Spend the amount of time that you would complaining here, to get hold of Moshe. He is there specifically for problems that were not resolved by the usual means.
3. Think before you post. Then think again.
2. Spend the amount of time that you would complaining here, to get hold of Moshe. He is there specifically for problems that were not resolved by the usual means.
3. Think before you post. Then think again.
Gekco
Expert Member
In all fairness Lightscribe:
Moshe was missing from these forums for a couple of days. In fact Afrihost as a whole (in terms of responding to issues) was missing for a while here. (Recently returned which is good)
Gian seems to be MIA.
I thought about this before posting. And then thought again.
So if you could clarify: (I am not a customer of Afrihost, nor have I really been complaining here)
What is the policy of myBroadband with regard to users posting issues that they are experiencing with an ISP?
Inferring from your post... ???
Moshe was missing from these forums for a couple of days. In fact Afrihost as a whole (in terms of responding to issues) was missing for a while here. (Recently returned which is good)
Gian seems to be MIA.
I thought about this before posting. And then thought again.
So if you could clarify: (I am not a customer of Afrihost, nor have I really been complaining here)
What is the policy of myBroadband with regard to users posting issues that they are experiencing with an ISP?
Inferring from your post... ???
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