Afrihost Fibre Down - Help Please

[KadeS]

Hello, my Afrihost Fibre is down at the moment. I’ve hard reset it 3 times now, but still nothing. Don’t know if it has to do with Loadshedding, if anyone can just give me some clarity on the situation please.

 

[Afrigirl]

Hello, my Afrihost Fibre is down at the moment. I’ve hard reset it 3 times now, but still nothing. Don’t know if it has to do with Loadshedding, if anyone can just give me some clarity on the situation please.

Hi, may I please have your email address or account number

 

[Afrigirl]

Thank you, is the F or FX light off?

 

[KadeS]

Not 100% sure cause there isn’t a labeling for F/FX/PON etc but it’s red

 

[Afrigirl]

Not 100% sure cause there isn’t a labeling for F/FX/PON etc but it’s red

Please try to share a picture using https://snipboard.io/. I am checking the line status with Vuma

 

[Afrigirl]

Is it the router that is red or the ONT?

 

[KadeS]

Both of them, exept for the power on the ONT obviously

 

[Afrigirl]

I have logged a fault with Vuma ISP-925380

 

[KadeS]

Okay so how do I know what happening from here?

 

[Afrigirl]

I will check the fault and keep you posted. You can still send the pictures please

 

[KadeS]

Internet is working now.

 

[Afrigirl]

Internet is working now.

I am glad you hear that, the ticket will be closed

 

[KadeS]

Okay the problem is back
The F is Red

 

[Afrigirl]

Please restart both the wifi router and ONT