Afrihost Fibre Feedback

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OCP said:
The same business decision where you charged clients for services you knowingly were unable to provide?
The same business decision where you strung clients along for months charging them full price while you tried to fix your network issues blaming client equipment/Telkom/etc?
The same business decision to keep sending spam emails after having requested numerous times to be removed from your systems? (Only resolved by logging a complaint with the ISPA who found you guilty https://mybroadband.co.za/vb/showthread.php/775330-Afrihost-ISPA-ruling-upheld)

Can you see why we don't believe your PR spins?
Click to expand...

I get that you feel upset, but we're moving forward and we're looking at ways to improve. It would be great if we could all move forward together and let go of the past :(
 
Draken said:
If i wanted 200ms, i would of kept with my adsl, it has less issues.

I gave you the tracert, and i even gave you the hop that is giving the issues.

Get it fixed, and stop making excuses, thanks. Im not some idiot who doesnt understand these things and you can give the round about.
Click to expand...

Really not trying to make excuses, we are trying to get a complete view of the issue so that we know where to look. It might be that an open forum is not the best place with other comments interrupting the conversation. Can you please send me your details over PM and I will get one of the team to troubleshoot with you?
 
AfriMan said:
Really not trying to make excuses, we are trying to get a complete view of the issue so that we know where to look. It might be that an open forum is not the best place with other comments interrupting the conversation. Can you please send me your details over PM and I will get one of the team to troubleshoot with you?
Click to expand...


Didnt mean to get rude, just very frustrated with all of this.


Ill PM you my email, but im not sure what more i can give you guys. My line is perfect, it clearly isnt any setting or what not on my router or ONT, because they are exactly how they have been for a month, along with the pings to Blizzard being 174ms(Good).

Using the router provided by you guys(very good router btw), and everything is on auto. Other Fibre users in my complex, with other ISPS, are fine. Hell, they get 10ms LOWER than afrihost to all of EU.

I have a mate in the complex, who even states he was using Afrihost before, and these sorts of issues would happen, and never get resolved in a timely manner, hence why he changed ISPs.
 
Draken said:
Didnt mean to get rude, just very frustrated with all of this.


Ill PM you my email, but im not sure what more i can give you guys. My line is perfect, it clearly isnt any setting or what not on my router or ONT, because they are exactly how they have been for a month, along with the pings to Blizzard being 174ms(Good).

Using the router provided by you guys(very good router btw), and everything is on auto. Other Fibre users in my complex, with other ISPS, are fine. Hell, they get 10ms LOWER than afrihost to all of EU.

I have a mate in the complex, who even states he was using Afrihost before, and these sorts of issues would happen, and never get resolved in a timely manner, hence why he changed ISPs.
Click to expand...

Based in Cape Town or?
Same address (London one), different provider, as comparison. On OpenServe, using Google DNS.
Code: 
C:\Windows\system32>ping 35.176.0.252

Pinging 35.176.0.252 with 32 bytes of data:
Reply from 35.176.0.252: bytes=32 time=151ms TTL=238
Reply from 35.176.0.252: bytes=32 time=159ms TTL=238
Reply from 35.176.0.252: bytes=32 time=158ms TTL=238
Reply from 35.176.0.252: bytes=32 time=158ms TTL=238

Ping statistics for 35.176.0.252:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 151ms, Maximum = 159ms, Average = 156ms
 
Same test here :
Pinging 35.176.0.252 with 32 bytes of data:
Reply from 35.176.0.252: bytes=32 time=181ms TTL=229
Reply from 35.176.0.252: bytes=32 time=184ms TTL=229
Reply from 35.176.0.252: bytes=32 time=197ms TTL=229
Reply from 35.176.0.252: bytes=32 time=184ms TTL=229
 
Johnatan56 said:
Based in Cape Town or?
Same address (London one), different provider, as comparison. On OpenServe, using Google DNS.
Click to expand...

Hey. Im in JHB, could you try ping eu.battle.net ?

Also, damn those are some nice pings :O
 
Pinging eu.battle.net [185.60.115.40] with 32 bytes of data:
Reply from 185.60.115.40: bytes=32 time=195ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46

Ping statistics for 185.60.115.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 194ms, Maximum = 195ms, Average = 194ms

(AH DNS)
 
Last edited:
Luke7777 said:
Pinging eu.battle.net [185.60.115.40] with 32 bytes of data:
Reply from 185.60.115.40: bytes=32 time=195ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46

Ping statistics for 185.60.115.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 194ms, Maximum = 195ms, Average = 194ms
Click to expand...

Hey man. How long have you been on afrihost ? Are these pings normal for you ? I got afrihost about a month ago, and ive had 174ms to pretty much all of EU. Only in the last 2 days has it been 195-200ms.
 
Draken said:
Hey man. How long have you been on afrihost ? Are these pings normal for you ? I got afrihost about a month ago, and ive had 174ms to pretty much all of EU. Only in the last 2 days has it been 195-200ms.
Click to expand...

Have you seen any change with your speeds?
 
Hi Afrigenie...please help

I have a fibre line 20/10 capped and live in bloemfontein using openserve.
I play some online games and usually my pings are about 30ms but of late my pings have increased ranging from 60ms to 120ms and thats playing local. I cannot tell you how frustrating it is. Is there anything that can be done from afrihost to improve the current pings i am getting?.

Regards,
 
Luke7777 said:
Pinging eu.battle.net [185.60.115.40] with 32 bytes of data:
Reply from 185.60.115.40: bytes=32 time=195ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46
Reply from 185.60.115.40: bytes=32 time=194ms TTL=46

Ping statistics for 185.60.115.40:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 194ms, Maximum = 195ms, Average = 194ms

(AH DNS)
Click to expand...
Might be of assistance .....

C:\Users\Luke>tracert eu.battle.net

Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dlinkrouter [192.168.0.1]
2 * * * Request timed out.
3 7 ms 7 ms 6 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 8 ms 7 ms 6 ms 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
5 6 ms 6 ms 6 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 6 ms 6 ms 6 ms 169 [169.1.5.74]
7 7 ms 6 ms 6 ms 41.169.57.218
8 11 ms 28 ms 6 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 195 ms 195 ms 194 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 194 ms 194 ms 194 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 194 ms 194 ms 194 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
12 194 ms 194 ms 194 ms if-ae-16-2.tcore2.WV6-Madrid.as6453.net [80.231.159.69]
13 194 ms 194 ms 194 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
14 194 ms 194 ms 194 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
15 201 ms 194 ms 194 ms if-ae-2-2.tcore1.WYN-Marseille.as6453.net [80.231.217.1]
16 194 ms 194 ms 194 ms if-ae-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
17 194 ms 194 ms 194 ms if-ae-11-2.tcore1.PVU-Paris.as6453.net [80.231.153.49]
18 * * * Request timed out.
19 * * * Request timed out.
20 194 ms 194 ms 194 ms BLIZZARD-EN.ear2.Paris1.Level3.net [212.73.205.158]
21 195 ms 195 ms 195 ms ae1-br02-eqpa4.blizzardonline.net [137.221.77.35]
22 195 ms 195 ms 195 ms be2-pe01-eqpa4.blizzardonline.net [137.221.77.71]
23 196 ms 195 ms 195 ms 137.221.66.35
24 * * * Request timed out.
25 194 ms 194 ms 194 ms eu.battle.net [185.60.115.40]

Trace complete.

C:\Users\Luke>tracert 35.176.0.252

Tracing route to ec2-35-176-0-252.eu-west-2.compute.amazonaws.com [35.176.0.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dlinkrouter [192.168.0.1]
2 * * * Request timed out.
3 8 ms 6 ms 7 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 7 ms 6 ms 7 ms jhb-up7.ip.adsl.co.za [169.1.5.6]
5 7 ms 6 ms 7 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 6 ms 6 ms 6 ms 169 [169.1.5.74]
7 7 ms 7 ms 6 ms 41.169.57.218
8 7 ms 6 ms 6 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 183 ms 183 ms 183 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 171 ms 171 ms 196 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 180 ms 182 ms 181 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
12 179 ms 179 ms 179 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 172 ms 173 ms 173 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 180 ms 180 ms 179 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 177 ms 178 ms 177 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 173 ms 173 ms 173 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 172 ms 173 ms 172 ms 80.231.60.123
18 179 ms 179 ms 180 ms ae-10.r04.londen12.uk.bb.gin.ntt.net [129.250.4.51]
19 170 ms 170 ms 170 ms 82.112.101.110
20 181 ms 197 ms 193 ms 54.239.101.30
21 176 ms 176 ms 176 ms 52.94.35.15
22 193 ms 187 ms 196 ms 52.94.35.62
23 175 ms 175 ms 174 ms 52.94.33.161
24 174 ms 174 ms 174 ms 52.94.33.80
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 181 ms 181 ms 181 ms ec2-35-176-0-252.eu-west-2.compute.amazonaws.com [35.176.0.252]

Trace complete.
 
Last edited:
Patman101 said:
Hi Afrigenie...please help

I have a fibre line 20/10 capped and live in bloemfontein using openserve.
I play some online games and usually my pings are about 30ms but of late my pings have increased ranging from 60ms to 120ms and thats playing local. I cannot tell you how frustrating it is. Is there anything that can be done from afrihost to improve the current pings i am getting?.

Regards,
Click to expand...

120ms for local is definitely not cool.

Can you please run a traceroute and let's see where the latency originates? :(
 
Anyone running at 200Mbps via AH/Openserve ? I thought their best is 100/50. See Mweb is running a promo at the higher speed, which is strange...

/update
Saw the post over here

So the question is.. when on AH ?
 
Last edited:
Luke7777 said:
Anyone running at 200Mbps via AH/Openserve ? I thought their best is 100/50. See Mweb is running a promo at the higher speed, which is strange...

/update
Saw the post over here

So the question is.. when on AH ?
Click to expand...

We might be in the process of structuring a package for this. At the moment we don't offer 200Mbps but I am sure we will soon :)
 
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