Afrihost Fibre Feedback

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At what stage does my cancelled ADSL stop showing on Clientzone ? And secondly, surely the developers have had enough time by now to figure out data allocation and rollover by now :( What's the status ??
 
Luke7777 said:
At what stage does my cancelled ADSL stop showing on Clientzone ? And secondly, surely the developers have had enough time by now to figure out data allocation and rollover by now :( What's the status ??
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Thats a good question. When will leftover fibre data carry over to the following month? I'm losing out on my unused data :(
 
I would like to find out who I need to speak to at AH to confirm whether or not they have sent through the cancellation letter to TT Connect. Your support just doesn't respond!
 
Luke7777 said:
At what stage does my cancelled ADSL stop showing on Clientzone ? And secondly, surely the developers have had enough time by now to figure out data allocation and rollover by now :( What's the status ??
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Heya Luke7777. Your DSL will remain active until you have used up your rollover link. Capped Fibre accounts should have rollover. If you're not seeing this on your account, please drop me a PM and I'll manually extend it.
 
AfriFella said:
Heya Luke7777. Your DSL will remain active until you have used up your rollover link. Capped Fibre accounts should have rollover. If you're not seeing this on your account, please drop me a PM and I'll manually extend it.
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i have dropped you a PM my capped package has also not had any data rollover this month should this not be a automated process?
 
jacodebeer said:
Please help there seems to be a problem with my connection, nothing is going through, down or up.
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There was a small problem with a few data links being locked this morning. Our devs ran a script which fixed it since then. Did you make any recent package changes?
 
nemi said:
I would like to find out who I need to speak to at AH to confirm whether or not they have sent through the cancellation letter to TT Connect. Your support just doesn't respond!
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When did you sub,it your cancellation? Do you have a support ticket that I could follow up on?
 
AfriFella said:
Heya Luke7777. Your DSL will remain active until you have used up your rollover link. Capped Fibre accounts should have rollover. If you're not seeing this on your account, please drop me a PM and I'll manually extend it.
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Well, to be honest I'm not quite sure *what* I should be seeing on my account. My ADSL account shows 289GB (November data, Cancellation pending)) and the Fibre one shows 3.7GB used, no available GB shown.

Just a note.. I switched back to my Fibre account last night due to the ADSL account being terminated end of Nov. I suspect due to this my fibre is showing movement. Do I need to switch back to my ADSL account until the 289 GB has been depleted and then switch back to fibre ?
 
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AfriFella said:
When did you sub,it your cancellation? Do you have a support ticket that I could follow up on?
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Cancelled on the clientzone on the 20th November and submitted a follow up support ticket on the 30th - WHC-820-60457
 
Luke7777 said:
Well, to be honest I'm not quite sure *what* I should be seeing on my account. My ADSL account shows 289GB (November data, Cancellation pending)) and the Fibre one shows 3.7GB used, no available GB shown.

Just a note.. I switched back to my Fibre account last night due to the ADSL account being terminated end of Nov. I suspect due to this my fibre is showing movement. Do I need to switch back to my ADSL account until the 289 GB has been depleted and then switch back to fibre ?
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I think if your Fibre account is ready, use it. :) Feel free to PM me your ClientZone username and I'll check when your DSL is set to be cancelled.
 
nemi said:
Cancelled on the clientzone on the 20th November and submitted a follow up support ticket on the 30th - WHC-820-60457
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Thanks. :) I'll ask our Team to prioritize this right away.
 
AfriFella said:
I think if your Fibre account is ready, use it. :) Feel free to PM me your ClientZone username and I'll check when your DSL is set to be cancelled.
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My question is then, will the 289GB from the ADSL be rolled over or not ?? Will sent you a PM because there's no clear answer regarding the data rollover/usage between ADSL termination and Fibre
 
Luke7777 said:
My question is then, will the 289GB from the ADSL be rolled over or not ?? Will sent you a PM because there's no clear answer regarding the data rollover/usage between ADSL termination and Fibre
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I'm sure we can work something out. I can either work out a credit for you based on the DSL data you can't use, or I'll add it to your fibre link. We can sort it out over PM.
 
Good Afternoon Afripeeps

Is there any way outside of the client zone to get an accurate data used and rollover amount and remaining data. Client zone for fibre seems to be rather out of wack.
 
Vixation said:
Good Afternoon Afripeeps

Is there any way outside of the client zone to get an accurate data used and rollover amount and remaining data. Client zone for fibre seems to be rather out of wack.
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Our Team is working on updating the ClientZone to ensure that each Capped Fibre Client is able to get an accurate breakdown of their data and roll-over data.
 
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