Afrihost is upgrading its ADSL network

lexis said:
Maybe you are staying within 2km from the exchange.
I had a 10mb line and could not get more than 3.4mbps. Changed to 4mbps and still get 3.4mbps on a capped account.
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Not sure about the exact distance, but the speed your line physically syncs at, has nothing to do with Afrihost. Even if you have an x mbps uncapped acc, your line will still sync at whatever max stable speed your line profile allows.
 
Garyvdh said:
I blame MTN and Telkom.
I already have a WebAfrica account, it's nice to have but it's not a whole lot better.
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Yup, a mate of mine went from Afrihost to WebAfrica for a few months, but it was even worse, and he's just changed back to Afrihost and is happy. This is in Durban, perhaps the upgrades over the past months have helped.

When everyone's selling the same product for similar prices and using mostly the same infrastructure to deliver it, it's unreasonable to think they'll be much different.
 
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abandonallhope said:
Why am I getting perfect speed on my 10mbps line on an Afrihost capped account ?
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Where are you situated? In Durban, Afrihost is great - max my line out any time of the day with anything. Although in the past week or 2 it's been slow from 11pm to midnight exactly on the dot, but that got better before I could get around to complaining - most probably due to the upgrade they mention in the article.
 
My AH Business Uncapped ended last month and I started on WA this month.
No real difference for me.

Speeds have never been an issue on AH (6mbps line). I always got close to my line speed, but streaming sucked big time. Netflix loved to show us the buffering circle.
Tested WA and streaming was a whole lot better, so we switched.

Now I am getting the buffering issues again - ON WA! Seems too many people hopped over to WA :)
I am also getting annoyed at having to manage my downloads with time slots etc... Office hours usage on WA also leaves a lot to be desired. Randomly speeds just drop through the floor (just browsing and email).
Since moving to WA I have also started experiencing connection drops. Have to restart my router and firewall to get online again. This I never experienced with AH.

If AH do indeed fix their capacity, I will go back. Was perfectly happy with them until they started choking.
 
This has happened repeatedly with Afrihost. They seem mystified every time they run out of IPC capacity, and then subscribers get to spend weeks, usually months, struggling on slow, flaky, shaped connections while they sort it out. Even if their current upgrades improve the situation I'm not staying with them (already cancelled) because I know that 6 months down the line it will in all likelihood happen all over again. I'd rather pay a bit more for a more stable service - you get what you pay for, and no amount of slick marketing ultimately makes up for a sub-par service.
 
There's a lesson in this.When MYBB have their awards don't vote Afrihost as best ISP.Perhaps then they will be less complacent about upgrading IPC
 
ajules said:
There's a lesson in this.When MYBB have their awards don't vote Afrihost as best ISP.Perhaps then they will be less complacent about upgrading IPC
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Upgrading IPC is not an easy/cheap thing to do.
The real jam in the gears is Telkom.
 
elvis_presley said:
Where are you situated? In Durban, Afrihost is great - max my line out any time of the day with anything. Although in the past week or 2 it's been slow from 11pm to midnight exactly on the dot, but that got better before I could get around to complaining - most probably due to the upgrade they mention in the article.
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Bellville, CPT.

160ms in WoW, 20 - 40 in BF4. Streamed a 720p YT clip like a winner, haven't tried 1080p recently, but yeah...

Not a heavy downloader, but whenever I do download it comes in at 700KB/sec or more, torrents and http.

/shrug
 
It took months for them to acknowledge this damn fu*#in problem, it always takes months. First they blame everyone or deny that the problem exists, then it's Telkom or MTN. I had enought of their schyte after 6 years. I have been with WebAfrica now for a month and a half, cancelled ALL my Afrihost products, have never looked back, moved my line as well. I am now actually getting the bandwidth speed that I am paying for my line. Good riddens.
 
Garyvdh said:
Upgrading IPC is not an easy/cheap thing to do.
The real jam in the gears is Telkom.
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True, but then again AH are well aware of the Telkom stumbling block and should have planned the upgrades before the ***** hit the fan!
 
I jumped ship after less than two weeks, as the Telkom account I was using delivered better results. Lets see if they can actually live up to their "double your money back promise now".
 
3845537202.png

On uncapped unshaped 4096, ping is definitely wrong though, it's usually around 20-30


EDIT:

Here is my history

Capture.jpg
 
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Im in exactly the same situation. I have a 4Mb line but 80-90% of the month i barely get 1Mb.
I really don't know whether its a Telkom or Afrihost problem.
Whenever i contact support, they do a reset of sorts and some other stuff then my speeds go back up to 4Mb.
I do this very often...
I'm doubting whether to jump ship or not because connectivity aside, Afrihost offers really good service.
 
signeffex said:
Im in exactly the same situation. I have a 4Mb line but 80-90% of the month i barely get 1Mb.
I really don't know whether its a Telkom or Afrihost problem.
Whenever i contact support, they do a reset of sorts and some other stuff then my speeds go back up to 4Mb.
I do this very often...
I'm doubting whether to jump ship or not because connectivity aside, Afrihost offers really good service.
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Since they're resetting the port I think that's more of an ADSL problem, if the problem remained immediately after the reset then I'd say it an account problem, go open up a free account at another ISP to double check
 
I'm running a 20Mbps in Randburg using Afrihost capped and netflix runs @ 1080 SuperHD virtually all the time.

iirc there were a couple of nights around 2 weeks ago where it stayed at a resolutionof 288 lines (absolutely rubbish on a 55" screen.

D
 
damian24 said:
I'm running a 20Mbps in Randburg using Afrihost capped and netflix runs @ 1080 SuperHD virtually all the time.

iirc there were a couple of nights around 2 weeks ago where it stayed at a resolutionof 288 lines (absolutely rubbish on a 55" screen.

D
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I'm running a 40Mbps in Edenvale using Afrihost capped and netflix stays at a resolutionof 288 lines (absolutely rubbish on a 43" screen.

K
 
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