Afrihost Mobile Feedback

So either I'm crazy, or the support agents aren't well versed in their products, or something very bizarre is going in here.

have a galaxy watch 4 LTE, this has esim, I've added this esim I'm trying to get it to work, as it has up till now, when I tried to get the SMS and phone call part working, ran into issues.

Gone back and forth, locked the puk, unblocked it, taken selfies 100 times, but still not working,

Now the agents busy telling me esim cards on smartwatches don't work, sorry!!!

How weird, I'm literally sending them screenshots of my data usage, that somehow worked,

@Afrigirl please educate them that it does work!!!! They aren't able to assist me and giving people incorrect information.
 
I'd say the former, if the glove fits.......

Jet-Fighter7700 said:
So either I'm crazy, or the support agents aren't well versed in their products, or something very bizarre is going in here.

have a galaxy watch 4 LTE, this has esim, I've added this esim I'm trying to get it to work, as it has up till now, when I tried to get the SMS and phone call part working, ran into issues.

Gone back and forth, locked the puk, unblocked it, taken selfies 100 times, but still not working,

Now the agents busy telling me esim cards on smartwatches don't work, sorry!!!

How weird, I'm literally sending them screenshots of my data usage, that somehow worked,

@Afrigirl please educate them that it does work!!!! They aren't able to assist me and giving people incorrect information.
Click to expand...
 
Jet-Fighter7700 said:
So either I'm crazy, or the support agents aren't well versed in their products, or something very bizarre is going in here.

have a galaxy watch 4 LTE, this has esim, I've added this esim I'm trying to get it to work, as it has up till now, when I tried to get the SMS and phone call part working, ran into issues.

Gone back and forth, locked the puk, unblocked it, taken selfies 100 times, but still not working,

Now the agents busy telling me esim cards on smartwatches don't work, sorry!!!

How weird, I'm literally sending them screenshots of my data usage, that somehow worked,

@Afrigirl please educate them that it does work!!!! They aren't able to assist me and giving people incorrect information.
Click to expand...

Esim not working on SmartWatches, is that actually possible?

so this is a bit new and surprising what Ive just been told by the afrihost support agents on Email and whatsapp, Apparently Airmobile does not work on LTE capable watches, super bizarre so I might as well go get a Esim card from somewhere else like melon mobile or anybody else who does know...
mybroadband.co.za mybroadband.co.za
 
@Afrigirl I've got a normal MTN sim card which I've used in the past with Afrihost data, which the holiday season coming up, I'll be away from my stellar fibre connection, but looking at the LTE Uncapped options on the website.

There is both uncapped under AirMobile & Wireless LTE, so unsure which option to go for.

The AirMobile package seems better (FUP wise).

I will be using a Huawei B535 model, so either AirMobile & Wireless LTE should be sorted, but is anyone of these location locked? Will be in the general same area over the holiday season, but might be in between towers.
 
grant_cpt said:
@Afrigirl I've got a normal MTN sim card which I've used in the past with Afrihost data, which the holiday season coming up, I'll be away from my stellar fibre connection, but looking at the LTE Uncapped options on the website.

There is both uncapped under AirMobile & Wireless LTE, so unsure which option to go for.

The AirMobile package seems better (FUP wise).

I will be using a Huawei B535 model, so either AirMobile & Wireless LTE should be sorted, but is anyone of these location locked? Will be in the general same area over the holiday season, but might be in between towers.
Click to expand...
Hi.

With an existing MTN prepaid sim, you can sign up for the Airmobile Data-only package.
It is not location-locked.
 

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grant_cpt said:
Would I need to port in?

Website is saying x amount per month. What's the cancellation policy like?
Click to expand...
The data-only package is still on our old APN; you won't be porting in.
It will be your MTN prepaid number that is being used on Afrihost APN.
There are no penalties for the Airmobile data-only package when you request a cancellation.
 

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There are also no cancelation penalties when you cancel a Fixed LTE sim only package.
 
Hi Afrigril, can you tell me what SIM swap fraud prevention are you running on the new network? If someone tries to do a Sim swop who is not me will they be able to? Can only the account holder/RICA contact request it?
 
rviljoen said:
Happening on two of my numbers as well, with the exact same PDP error message.
Click to expand...
We have logged it with MTN, sessions are dropping, causing the error each time a client tries to authenticate.
 
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