Afrihost New Network Feedback - Part 2

Johnatan56 · May 29, 2016

daveza said:
Tracing route to facebook.com [69.171.230.68]
over a maximum of 30 hops:

US? The timeouts are happening outside of Afrihost's network, you hope off at hop ~8/9.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping 69.171.230.68

Pinging 69.171.230.68 with 32 bytes of data:
Reply from 69.171.230.68: bytes=32 time=330ms TTL=69
Reply from 69.171.230.68: bytes=32 time=327ms TTL=69
Reply from 69.171.230.68: bytes=32 time=350ms TTL=69
Reply from 69.171.230.68: bytes=32 time=328ms TTL=69

Ping statistics for 69.171.230.68:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 327ms, Maximum = 350ms, Average = 333ms

C:\WINDOWS\system32>

Code:

C:\WINDOWS\system32>tracert 69.171.230.68

Tracing route to edge-star-mini-shv-17-prn1.facebook.com [69.171.230.68]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    66 ms    69 ms    76 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    29 ms    26 ms    26 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5   137 ms   129 ms   120 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    47 ms    48 ms    55 ms  41.164.52.40
  7    81 ms    75 ms    73 ms  if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   187 ms   185 ms   183 ms  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
  9   185 ms   192 ms   185 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   245 ms   247 ms   262 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   184 ms   187 ms   179 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 12   179 ms   179 ms   187 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 13   174 ms   174 ms   173 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 14   237 ms   261 ms   276 ms  195.219.83.102
 15   315 ms   326 ms   308 ms  ae-3-19.edge2.SanJose3.Level3.net [4.69.209.189]
 16   316 ms   352 ms   320 ms  4.53.210.78
 17   392 ms   393 ms   400 ms  ae2.bb03.sjc1.tfbnw.net [31.13.26.164]
 18   319 ms   319 ms   322 ms  be26.bb01.prn2.tfbnw.net [31.13.24.244]
 19   323 ms   323 ms   324 ms  ae0.dr12.prn1.tfbnw.net [31.13.27.199]
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24   327 ms   334 ms   379 ms  edge-star-mini-shv-17-prn1.facebook.com [69.171.230.68]

Trace complete.

C:\WINDOWS\system32>

(btw can you use

Code:

 for your tracerts/pings instead of quote please?)
(btw my WiFi is messed up, so pings are higher from this laptop)

lestoran · May 30, 2016

I find after hours downloads (UseNet) to be VERY slow. As in 1Gb in between 12 and 5 vs the 30Gb I download with CrystalWeb.

Is this just the norm with Afrihost?

Prices are good and daytime performance is great but why bother with uncapped 12-6 if its hardly usable?

AfriMan · May 30, 2016

bigboy529 said:
Decided to stop reading all and any fiber MyBB articles and threds, it's just depressing.

It can be very depressing. The suburb right next to me was one of the first to get fibre. Sadly, doesn't seem like there are any plans to upgrade us, even though I am less than 100m from the point where all the fibre terminates.

bigboy529 · May 30, 2016

AfriMan said:
It can be very depressing. The suburb right next to me was one of the first to get fibre. Sadly, doesn't seem like there are any plans to upgrade us, even though I am less than 100m from the point where all the fibre terminates.

Same here, everyone all around me getting fiber, but we are not even on the Telkom map yet.

AfriMan · May 30, 2016

Slaught3r said:
Here.

Tracing route to www.google.com [216.58.223.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 15 ms 14 ms 169-0-5-1.ip.afrihost.co.za [169.0.5.1]
3 * * * Request timed out.
4 168 ms 81 ms 66 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 84 ms 45 ms 11 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 222 ms 200 ms 112 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 229 ms 149 ms 146 ms 72.14.237.239
8 77 ms 49 ms 63 ms jnb01s07-in-f4.1e100.net [216.58.223.4]

Trace complete.

Anything else?

Looks like your exchange is responding to ping (in reference to your later posts) so it's not one of the newer upgraded exchanges. The latency does seem internal but at the moment I have no reports of latency, especially in the North. We'll need to do some troubleshooting here and see if we can pick up any patterns that make sense

AfriMan · May 30, 2016

Vio said:
I'm seeing intermittent solid blocks of no connectivity LAG with no packets for about 3-4 seconds every 15 minutes or so on quake live today.

Just to Quake, or is your entire connecting dropping?

AfriMan · May 30, 2016

Johnatan56 said:

Also experiencing lag spikes on HotS and LoL. Averaging about 240ms to HotS.
Tracerts and pings seem fine though.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\SYSTEM32>ping vienna.at -t

Pinging vienna.at [194.183.128.94] with 32 bytes of data:
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44
Reply from 194.183.128.94: bytes=32 time=198ms TTL=44
Reply from 194.183.128.94: bytes=32 time=199ms TTL=44

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\SYSTEM32>tracert vienna.at

Tracing route to vienna.at [194.183.128.94]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    23 ms    22 ms    23 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    27 ms    23 ms    23 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  5    22 ms    22 ms    22 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    23 ms    22 ms    23 ms  41.164.52.40
  7    28 ms    23 ms    23 ms  if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   165 ms   166 ms   167 ms  if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
  9   173 ms   173 ms   172 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   169 ms   173 ms   177 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   166 ms   166 ms   166 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 12   168 ms   168 ms   169 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 13   168 ms   165 ms   166 ms  ldn-b5-link.telia.net [62.115.9.173]
 14   240 ms   165 ms   172 ms  ldn-bb3-link.telia.net [213.155.132.194]
 15   185 ms   183 ms   183 ms  prs-bb3-link.telia.net [62.115.134.100]
 16   191 ms   191 ms   192 ms  zch-b2-link.telia.net [62.115.135.123]
 17   197 ms   197 ms   195 ms  russmedia-ic-317231-zch-b2.c.telia.net [62.115.146.227]
 18   195 ms   194 ms   194 ms  194-208-001-037.tele.net [194.208.1.37]
 19   194 ms   195 ms   195 ms  gi0-2-75-cr6-swz1.net.tele.net [194.183.142.167]
 20   197 ms   199 ms   198 ms  service.tele.net [194.183.128.94]

Trace complete.

C:\WINDOWS\SYSTEM32>

Your connecting seems pretty solid from the trace you've posted. This looks like a european server - are you gaming off an EU or US server?

AfriMan · May 30, 2016

Bashley said:
Welcome to hell

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.---.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 3474 ms 231 ms 59 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Bashley>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192..1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * 3191 ms * 41.86.112.68
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

This is pretty weird - from the other tests you've submitted looked like the latency is probably at your exchange and timing out. Your TTL doesn't seem low cos you go a result over 3000ms - I'm guessing this is severe congestion or an exchange fault

AfriMan · May 30, 2016

TEXTILE GUY said:
So, update ... the Telkom guy came out. Turns out there was a fault on a line which he replaced while we chatted with him.

SNR is back to 11.5.

The line is syncing at 4megs, despite the disputed distance from the exchange - aaaaand the worlds a happy place.

Live and learn.

Thanks

Good to hear that things got sorted

AfriMan · May 30, 2016

Slaught3r said:
Gauteng East. Tired of this crap.

Yup. Dealing with this for 6 months now. But been asked to post tracerts every time so not sure how posting horrible tracerts sorts out my issues. But anyhoo....

The traceroutes definitely tell us a lot - though sometimes it only what it not the issue, and we have to keep looking for more indicators where the issue is

AfriMan · May 30, 2016

Bashley said:
No problem.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

My internet was perfect. 21:30, all hell down the tubes.

And so, I would like to ask. Is it possible for the the exchange to be perfect most of the time, and then shot to hell the rest of the time. The exchange node is about 30 meters from the house.

It's very possible, depends on how the utilisation works with the other people in the area and the capacity of the exchange and backhaul infrastructure

AfriMan · May 30, 2016

DreamKing said:
my line speed is going down to 1024k, but sometime that will go up to 1750k. original speed should be 2M, so what is the problem?

It could be a sync fluctuation on the exchange, but it depends if those are your actual sync values or the speeds you're getting. How are you measuring those speeds?

AfriMan · May 30, 2016

Dianysis said:
Anyone else getting wonky speeds on Google Play Store downloads and updates?

Any tests I can look at? Not aware of any issues with Play Store on my side

AfriMan · May 30, 2016

daveza said:
Tracing route to www.gopetition.com [174.132.96.140]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms capetown.xxx.local [10.10.20.1]
2 2 ms 1 ms <1 ms 192.168.1.254
3 * * * Request timed out.
4 28 ms 25 ms 24 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 59 ms 59 ms 78 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 94 ms 83 ms 226 ms 41.164.52.40
7 26 ms 25 ms 25 ms if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 172 ms 195 ms 200 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 177 ms 177 ms 174 ms if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
10 183 ms 183 ms 183 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 182 ms 183 ms 204 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 180 ms 183 ms 179 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 186 ms 186 ms 186 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
14 184 ms 180 ms 178 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 183 ms 179 ms 180 ms 195.219.83.102
16 * * * Request timed out.
17 242 ms 242 ms 241 ms 4.35.90.138
18 * * * Request timed out.
19 289 ms 293 ms 289 ms ae5.dar02.dal06.networklayer.com [50.97.19.5]
20 287 ms 290 ms 287 ms po62.dsr02.dllstx2.networklayer.com [184.172.118.149]
21 319 ms 297 ms 298 ms te4-1.car11.dllstx6.networklayer.com [70.87.254.222]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.

Are you routing via a local internet exchange? 2nd hop looks like a local network router, so 3rd hop would be the exchange/BRAS here.

Hummercellc · May 30, 2016

AfriMan,

Any idea if Afrihost plans to introduce Static IP's on Capped accounts?

I don't need much data, so Uncapped with a Static IP does not work for me.

AfriMan · May 30, 2016

lestoran said:
I find after hours downloads (UseNet) to be VERY slow. As in 1Gb in between 12 and 5 vs the 30Gb I download with CrystalWeb.

Is this just the norm with Afrihost?

Prices are good and daytime performance is great but why bother with uncapped 12-6 if its hardly usable?

Are you saying you get 1Gbps? Are you testing with a fibre line, or how are you measuring these speeds?

AfriMan · May 30, 2016

Hummercellc said:
AfriMan,

Any idea if Afrihost plans to introduce Static IP's on Capped accounts?

I don't need much data, so Uncapped with a Static IP does not work for me.

I'm not aware of any immediate plans - but it's definitely on our wishlist

krustyrsa · May 30, 2016

Afriman, maybe you should ask Gian about this

http://mybroadband.co.za/vb/showthread.php/820208-Afrihost-Plus-ShowMax

AfriGenie · May 30, 2016

krustyrsa said:
Afriman, maybe you should ask Gian about this
http://mybroadband.co.za/vb/showthread.php/820208-Afrihost-Plus-ShowMax

Let me go check it out...

Icemanbrfc · May 30, 2016

krustyrsa said:
Afriman, maybe you should ask Gian about this
http://mybroadband.co.za/vb/showthread.php/820208-Afrihost-Plus-ShowMax

i have to admit, i would also prefer Netflix/Showmax over Simfy. I hardly use Simfy, and use netflix alot more

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Afrihost New Network Feedback - Part 2

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