Afrihost New Network Feedback - Part 2

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Yeah, no connectivity through to M-Web's network this evening once again. No point in posting tracerts. Starting to lose interest real fast.
 
Last Result:
Download Speed: 6884 kbps (860.5 KB/sec transfer rate)
Upload Speed: 857 kbps (107.1 KB/sec transfer rate)
Latency: 8 ms
Jitter: 0 ms
2016/08/06, 6:59:54 PM

I am struggling to stream Netflix with these stats, it freezes every few minutes, so I don't have any idea what could be causing it, is anyone else in the South having internet issues?

Edit: Can anyone recommend network traffic software so I can see where all my bandwidth is going?
 
dj2381 said:
Last Result:
Download Speed: 6884 kbps (860.5 KB/sec transfer rate)
Upload Speed: 857 kbps (107.1 KB/sec transfer rate)
Latency: 8 ms
Jitter: 0 ms
2016/08/06, 6:59:54 PM

I am struggling to stream Netflix with these stats, it freezes every few minutes, so I don't have any idea what could be causing it, is anyone else in the South having internet issues?

Edit: Can anyone recommend network traffic software so I can see where all my bandwidth is going?
Click to expand...


internet is very jerky and unresponsive today
 
very slow response last three days

VERy slow to no connectivity.

4mbps line
Router shows no connection issues, no packets dropped, line synced at 4mbps
Restarted all equipment on my side

Tracert as follows
Tracing route to www.google.com [216.58.208.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 10.0.0.2
3 * * * Request timed out.
4 3976 ms 3165 ms 3313 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
5 3226 ms 3230 ms * 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
6 3524 ms 3551 ms * jhb-net1.ip.adsl.co.za [169.1.5.52]
7 * 2999 ms 2772 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
8 * * * Request timed out.
9 3733 ms * 3865 ms 216.239.47.112
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * 3931 ms fra15s12-in-f4.1e100.net [216.58.208.36]


Logged a call and it typically takes 12 hours for a reply.

Have received two replies which typically state that the line is syncing at 4mbps(as expected) and the assigned me a new port. none of which has resolved my issues.
 
You don't say where you are, but there are LOADS of Telkom faults currently. Mostly in the North Eastern region, but not only there.

I'd put my money on it that you're affected by one or more of the multitude of Telkom issues currently.
 
thatdamnJoe said:
VERy slow to no connectivity.

4mbps line
Router shows no connection issues, no packets dropped, line synced at 4mbps
Restarted all equipment on my side

Tracert as follows
Tracing route to www.google.com [216.58.208.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 10.0.0.2
3 * * * Request timed out.
4 3976 ms 3165 ms 3313 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
5 3226 ms 3230 ms * 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
6 3524 ms 3551 ms * jhb-net1.ip.adsl.co.za [169.1.5.52]
7 * 2999 ms 2772 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
8 * * * Request timed out.
9 3733 ms * 3865 ms 216.239.47.112
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * 3931 ms fra15s12-in-f4.1e100.net [216.58.208.36]


Logged a call and it typically takes 12 hours for a reply.

Have received two replies which typically state that the line is syncing at 4mbps(as expected) and the assigned me a new port. none of which has resolved my issues.
Click to expand...

Must be your line or exchange, same traceroute from my router

C:\Users\DANIE>tracert www.google.com

Tracing route to www.google.com [216.58.223.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 23 ms 23 ms 21 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 22 ms 21 ms 21 ms 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
5 21 ms 20 ms 19 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 18 ms 18 ms 19 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 23 ms 21 ms 20 ms 72.14.237.239
8 19 ms 19 ms 18 ms jnb01s07-in-f4.1e100.net [216.58.223.4]

Trace complete.
 
42deda00c75840df891eb7d6d46b6576.jpg


Streaming without any problems. Getting ready to watch the England vs Pakistan game. Sorry about the bad pic, phone is ancient. :D

So all good my side. :)
 
Trying to access any website on the Mweb network fails on my Afrihost account but works on my Telkom account atm
 
As has become the norm for this time of the evening. P2P is struggling. Latency higher than normal. YouTube not able to run at full potential.

Code: 
Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    93 ms    94 ms    86 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4     7 ms     8 ms     7 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5     7 ms     7 ms     7 ms  africainx.ixp.capetown [196.10.140.7] 
  6   116 ms   119 ms   132 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za.africainx.net [41.84.13.228] 
  7   110 ms   116 ms   126 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59] 
  8     *       27 ms    26 ms  104.20.30.244 

Trace complete.

Code: 
Tracing route to www.mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3   104 ms    58 ms    36 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4     9 ms     7 ms     7 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5     7 ms     7 ms     7 ms  africainx.ixp.capetown [196.10.140.7] 
  6    82 ms    84 ms    85 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za.africainx.net [41.84.13.228] 
  7   100 ms   103 ms   112 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59] 
  8    23 ms    24 ms    24 ms  104.20.72.110 

Trace complete.

Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    24 ms    24 ms    21 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4     8 ms     8 ms     7 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    26 ms    23 ms    28 ms  optinet.ixp.capetown [196.10.140.145] 
  6    34 ms    28 ms    25 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1] 
  7    26 ms    25 ms    24 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  8   109 ms    97 ms   103 ms  196.28.178.66 
  9     9 ms     9 ms     8 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 10    72 ms    74 ms    76 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11     9 ms     8 ms    10 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12   125 ms   100 ms    95 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Bras fine
Code: 
Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     7 ms     7 ms     6 ms  155.239.255.250 

Trace complete.
 
schumi said:
Trying to access any website on the Mweb network fails on my Afrihost account but works on my Telkom account atm
Click to expand...
Yip, I posted almost 4 weeks ago that this was happening, first my line was blamed, then Mweb was blamed, then Afriguy started ignoring me, now critical care are scratching their heads. So over complaining and supplying test after test with no resolution to date. Guess we will just have to live with this type of poor service.
 
Hummercellc said:
Yip, I posted almost 4 weeks ago that this was happening, first my line was blamed, then Mweb was blamed, then Afriguy started ignoring me, now critical care are scratching their heads. So over complaining and supplying test after test with no resolution to date. Guess we will just have to live with this type of poor service.
Click to expand...

Thats the only reason I am posting because they tried to say it was an isolated fault, it does not affect me every day, I would usually just change accounts and browse the web and would not even bother to post because it fixes itself after a few hours

Here is the trace Afrihost

PHP: 
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    20 ms    19 ms    19 ms  dbn-up1.ip.adsl.co.za [169.1.5.161]
  4    21 ms    19 ms    20 ms  dbn-up2.ip.adsl.co.za [169.1.5.162]
  5    20 ms    20 ms    18 ms  169-1-5-208.ip.afrihost.co.za [169.1.5.208]
  6    19 ms    19 ms    20 ms  optinet.ixp.durban [196.10.141.75]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

And suddenly it starts working around 22:30
 
Last edited:
Hummercellc said:
Yip, I posted almost 4 weeks ago that this was happening, first my line was blamed, then Mweb was blamed, then Afriguy started ignoring me, now critical care are scratching their heads. So over complaining and supplying test after test with no resolution to date. Guess we will just have to live with this type of poor service.
Click to expand...

Have you tried an Axxess account out of interest?
 
dj2381 said:
Last Result:
Download Speed: 6884 kbps (860.5 KB/sec transfer rate)
Upload Speed: 857 kbps (107.1 KB/sec transfer rate)
Latency: 8 ms
Jitter: 0 ms
2016/08/06, 6:59:54 PM

I am struggling to stream Netflix with these stats, it freezes every few minutes, so I don't have any idea what could be causing it, is anyone else in the South having internet issues?

Edit: Can anyone recommend network traffic software so I can see where all my bandwidth is going?
Click to expand...

You could try WireShark.

Which DNS are you using at the moment? What do your speedtests look like at the moment?
 
thatdamnJoe said:
VERy slow to no connectivity.

4mbps line
Router shows no connection issues, no packets dropped, line synced at 4mbps
Restarted all equipment on my side

Tracert as follows
Tracing route to www.google.com [216.58.208.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 10.0.0.2
3 * * * Request timed out.
4 3976 ms 3165 ms 3313 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
5 3226 ms 3230 ms * 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
6 3524 ms 3551 ms * jhb-net1.ip.adsl.co.za [169.1.5.52]
7 * 2999 ms 2772 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
8 * * * Request timed out.
9 3733 ms * 3865 ms 216.239.47.112
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * 3931 ms fra15s12-in-f4.1e100.net [216.58.208.36]


Logged a call and it typically takes 12 hours for a reply.

Have received two replies which typically state that the line is syncing at 4mbps(as expected) and the assigned me a new port. none of which has resolved my issues.
Click to expand...

:(

Did you log that request with Telkom? That looks like it could be an issue on the Exchange.
 
Icemanbrfc said:
42deda00c75840df891eb7d6d46b6576.jpg


Streaming without any problems. Getting ready to watch the England vs Pakistan game. Sorry about the bad pic, phone is ancient. :D

So all good my side. :)
Click to expand...

What a test! Pakistan have been giving England a real run for their money! I can't wait for the Fourth Test to start!
 
standerr said:
As has become the norm for this time of the evening. P2P is struggling. Latency higher than normal. YouTube not able to run at full potential.

Code: 
Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    93 ms    94 ms    86 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4     7 ms     8 ms     7 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5     7 ms     7 ms     7 ms  africainx.ixp.capetown [196.10.140.7] 
  6   116 ms   119 ms   132 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za.africainx.net [41.84.13.228] 
  7   110 ms   116 ms   126 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59] 
  8     *       27 ms    26 ms  104.20.30.244 

Trace complete.

Code: 
Tracing route to www.mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3   104 ms    58 ms    36 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4     9 ms     7 ms     7 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5     7 ms     7 ms     7 ms  africainx.ixp.capetown [196.10.140.7] 
  6    82 ms    84 ms    85 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za.africainx.net [41.84.13.228] 
  7   100 ms   103 ms   112 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59] 
  8    23 ms    24 ms    24 ms  104.20.72.110 

Trace complete.

Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    24 ms    24 ms    21 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4     8 ms     8 ms     7 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    26 ms    23 ms    28 ms  optinet.ixp.capetown [196.10.140.145] 
  6    34 ms    28 ms    25 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1] 
  7    26 ms    25 ms    24 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  8   109 ms    97 ms   103 ms  196.28.178.66 
  9     9 ms     9 ms     8 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 10    72 ms    74 ms    76 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11     9 ms     8 ms    10 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12   125 ms   100 ms    95 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Bras fine
Code: 
Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     7 ms     7 ms     6 ms  155.239.255.250 

Trace complete.
Click to expand...

Hummercellc said:
Yip, I posted almost 4 weeks ago that this was happening, first my line was blamed, then Mweb was blamed, then Afriguy started ignoring me, now critical care are scratching their heads. So over complaining and supplying test after test with no resolution to date. Guess we will just have to live with this type of poor service.
Click to expand...

We're definitely not ignoring you in this matter, it is a top priority and we're working with Mweb and our upstream providers to find out what is causing this.
 
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