Afrihost New Network Feedback - Part 2

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standerr said:
I really hoped you were right, but it seems support has given up. This is their response.
Code: 
I hope that you are well;)

This could then only be shaping on the account as the business accounts are shaped they no longer run with out shaping so the same services as a premium package would be shaped P2P, torrents and downloads.

We try and prioritize the shaping on the business accounts but if there is load on the network during that time for those services then it will shape the services down.

You're welcome to check out the tickets.
IEN-377-75315
ASZ-379-41701

Again I don't have insight into how your network runs, but they think it's shaping.

If your fine print says this
Code: 
Our intention is not to shape Business Uncapped packages, however shaping can be applied during times of network congestion. When applied, only non-realtime, non-interactive services will be affected by shaping, to offer the best possible experience to users when network resources are strained. Business Uncapped users also have access to the Business Optimisation feature in ClientZone, which restricts P2P traffic specifically to ensure that business-critical services perform at the highest possible levels.
The key for me is that "shaping can be applied", not will be applied every night.

I can just say that I have not had issues with my business account until the end of last month when the YouTube and latency spikes started in the evenings.
Click to expand...

Critical Care is taking care of these tickets, please don't deal with Support as that'll only confuse the issue further as there will be multiple conversation happening at once.
If you'd prefer someone to call to reach a resolution with you then please let me know and I'll pass on the message to Critical Care, or you can simply reply a mail you have open with Critical Care requesting a call back.
 
krustyrsa said:
yes, but does your 3G connection top out at 8mb or does it go much higher?, besides don't compare your ADSL with 3G it won't help you m8 :)
Click to expand...
3G @home speed is slow - 2-5M.
Same story with guests WiFi in hotels - just come back from BW, ZIM, ZAM - in hotels there speed is 1-2M and all was OK!
 
GRES said:
3G @home speed is slow - 2-5M.
Same story with guests WiFi in hotels - just come back from BW, ZIM, ZAM - in hotels there speed is 1-2M and all was OK!
Click to expand...

Not sure you can compare DSL to Mobile though, they run off entirely different infrastructures.
Please posts further tests if you're still seeing issues this evening.
 
AfriGuy said:
Huge amount of Telkom outages being reported this morning.
Listed areas with known faults as follows:

023-312, 316
018-484, 468, 632, 294, 462, 290, 464, 683, 468, 786, 788, 386, 381, 384, 392, 290, 293 & more being reported
027-217
011-462, 704, 609, 976, 393
031-467, 916
012-548, 546, 565, 543, 567, 375, 244, 327, 998, 804, 346, 460 & more being reported
041-367, 368
014-597, 574, 555 & more being reported
021-913, 916, 948
Click to expand...

012 807 fixed line service down, but ADSL working fine .......
 
standerr said:
I really hoped you were right, but it seems support has given up. This is their response.
Code: 
I hope that you are well;)

This could then only be shaping on the account as the business accounts are shaped they no longer run with out shaping so the same services as a premium package would be shaped P2P, torrents and downloads.

We try and prioritize the shaping on the business accounts but if there is load on the network during that time for those services then it will shape the services down.

You're welcome to check out the tickets.
IEN-377-75315
ASZ-379-41701

Again I don't have insight into how your network runs, but they think it's shaping.

If your fine print says this
Code: 
Our intention is not to shape Business Uncapped packages, however shaping can be applied during times of network congestion. When applied, only non-realtime, non-interactive services will be affected by shaping, to offer the best possible experience to users when network resources are strained. Business Uncapped users also have access to the Business Optimisation feature in ClientZone, which restricts P2P traffic specifically to ensure that business-critical services perform at the highest possible levels.
The key for me is that "shaping can be applied", not will be applied every night.

I can just say that I have not had issues with my business account until the end of last month when the YouTube and latency spikes started in the evenings.
Click to expand...
Had the same issues. Only way it came "right" was moving to a capped account.
 
AfriGuy said:
Critical Care is taking care of these tickets, please don't deal with Support as that'll only confuse the issue further as there will be multiple conversation happening at once.
If you'd prefer someone to call to reach a resolution with you then please let me know and I'll pass on the message to Critical Care, or you can simply reply a mail you have open with Critical Care requesting a call back.
Click to expand...

The email route is better, because I'm not always available to troubleshoot or take a call.
The only problem is I don't really know which guys are from critical care. Up to now I've just responded to every email I get from your team. Who they really are I don't know.
 
standerr said:
The email route is better, because I'm not always available to troubleshoot or take a call.
The only problem is I don't really know which guys are from critical care. Up to now I've just responded to every email I get from your team. Who they really are I don't know.
Click to expand...

Thanks, I'll ask the Critical Care Team to contact you via email. The Critical Care Team will have their credentials listed in the email signature.
 
Been a while since I've used a wired connection and everything looks good. :)

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 6ms, Average = 6ms

C:\Users\Lara>tracert youtube.com

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    18 ms    16 ms    17 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    16 ms    16 ms    16 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  5    23 ms    27 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    17 ms    17 ms    17 ms  41.164.52.40
  7    45 ms    45 ms    45 ms  172.18.1.162
  8    38 ms    38 ms    38 ms  72.14.194.206
  9    46 ms    45 ms    46 ms  72.14.239.129
 10    45 ms    44 ms    45 ms  jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
 
not been using torrents much, but decided to download the lasted total conversion mod for Skyrim http://enderal.com/, which has a torrent download, so I start the download, full speed, 19:00, drops to 200kB/s, after 21:00, back to full speed again, so it seems this issue was never resolved, and in the end critical care might have sent me numerous responses to my support ticket, none of which showed any improvement, I sit with the same issue. Note, this speed phenomenon only affects torrents, and as you can see from this torrent, not all torrents are illegal, as the torrent download is the preferred method. Luckily Steam seems to be unaffected by this, but torrents are obviously shaped 19:00 to 21:00 daily.
 
Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 23 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 22 ms 22 ms 21 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 22 ms 22 ms 22 ms optinet.ixp.durban [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * 2627 ms 242 ms te0-7-0-0.vic-p-2.optinet.net [197.84.4.36]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
 
Unhappy438 said:
Cant access news24 or mweb.
Click to expand...

Unhappy438 said:
Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 23 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 22 ms 22 ms 21 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 22 ms 22 ms 22 ms optinet.ixp.durban [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * 2627 ms 242 ms te0-7-0-0.vic-p-2.optinet.net [197.84.4.36]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Click to expand...

That looks way off. I'm checking with the Team if there are any issues.
 
For example here is a tracert on my telkom account to the same site news24

Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 23 ms 22 ms 22 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.22]
4 22 ms 22 ms 22 ms ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13]
5 22 ms 21 ms 22 ms db1-pr-01.net.telkomsa.net [105.187.249.74]
6 21 ms 22 ms 21 ms optinet.ixp.durban [196.10.141.75]
7 50 ms 50 ms 50 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
8 51 ms 50 ms 49 ms te0-0-0-0.vic-p-1.optinet.net [197.84.4.38]
9 52 ms 50 ms 49 ms te0-7-0-0.vic-p-2.optinet.net [197.84.4.36]
10 49 ms 50 ms 50 ms te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
11 49 ms 49 ms 48 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
12 50 ms 49 ms 50 ms 196.28.178.66
13 51 ms 48 ms 105 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 51 ms 50 ms 49 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 50 ms 69 ms 50 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 49 ms 50 ms 50 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.
Click to expand...
 
Yes the normal problem of not accessing anything on the Mweb network is still around always around the same time
 
Looks like my connection issues are back, at least now I get 3 mins instead of 30 seconds between disconnects, the nightmare continues!
 
Unhappy438 said:
Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 23 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 22 ms 22 ms 21 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 22 ms 22 ms 22 ms optinet.ixp.durban [196.10.141.75]
6 * * * Request timed out.
7 * * * Request timed out.
8 * 2627 ms 242 ms te0-7-0-0.vic-p-2.optinet.net [197.84.4.36]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Click to expand...

Quick question, which DNS are you using at the moment?
 
schumi said:
Last we were told afaik is that Afrihost was communicating with Mweb over the issue
Click to expand...

We are, but things looked okay over the past day or so, so I just wanted to check if anything changed on Unhappy's side.
 
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