Afrihost New Network Feedback - Part 2

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Vio said:
I'm sorry, I'm not your beta tester. I report problems here so others can correlate their experience.

I've been through the whole "go log on tonight we will be monitoring etc." dance before, and after more than 3 months of investigation on and off they couldn't solve the problems. So I just gave up and got myself a backup account when Afrihost can not do the job. I'm sorry I am not Afrihost's beta tester.

Last night a general latency problem was pointed out - but the network was apparently "green" i.e. working as intended...



So no one that can investigate issues are on standby at night unless you found out about problems from the previous day? ... great...
Click to expand...

We can't test from every user's perspective, so it makes more sense to work with a sample of people reporting the issues to get directly to the answer as quickly as possible.

When you report a new issue, we first have to analyse the results, and usually by the time we've got usernames, the issue could be resolved, or new changes have been made. We don't usually get instant feedback here on the forums (which is mostly where this specific issue is being reported). So we're saying please message us now, so that tonight the team can be on standby in anticipation of that information, so we can contact those users and work with them.

You are absolutely within your rights not to want to be part of that, however we certainly do appreciate clients who are willing to give their time to help us identify what the issue could be and why it affects some clients and not the majority of other clients.
 
kohlhtor said:
This was I always say the network is not monitored after hours or on weekends only when the users complain
You say changes was make at 9:00 last night why you not inform users
I answered last night to afrihost on the forum 8:10 and he left without answer this more users complaining you going home great customer service why you not send a massage in the evening when you going home
Click to expand...

Our reps are actually meant to knock of at 8pm, but they stick around as long as they can to assist, especially if there is a known issue.

Our network is monitored, but we can only determine so much from the network side. User side experience is difficult to monitor - so we need to get information from users, collate that with other data and reports, and then investigate and replicate the reports we receive. I think that's pretty standard operating procedure for any network.
 
AfriMan said:
Our reps are actually meant to knock of at 8pm, but they stick around as long as they can to assist, especially if there is a known issue.

Our network is monitored, but we can only determine so much from the network side. User side experience is difficult to monitor - so we need to get information from users, collate that with other data and reports, and then investigate and replicate the reports we receive. I think that's pretty standard operating procedure for any network.
Click to expand...

People post problems i was posting getting have line speed this was before 8:00 and he left
 
Good morning Guys,

I'm getting some major latency to internationals this morning. I am on a 10MB capped account. Based in Amanzimtoti, Durban.
Why is TCORE always the culprit these last few weeks?


Tracing route to www.bbc.net.uk [212.58.246.54]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 24 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 23 ms 23 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 24 ms 24 ms 24 ms 41.162.84.192
6 32 ms 32 ms 32 ms 172.18.1.162
7 32 ms 32 ms 31 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 287 ms 288 ms 286 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
9 335 ms 293 ms 295 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 280 ms 283 ms 289 ms if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
11 284 ms 287 ms * if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 295 ms 288 ms 288 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 283 ms 291 ms 293 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 282 ms 279 ms 281 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 287 ms 284 ms 291 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 287 ms 286 ms 289 ms 195.219.83.102
17 * * * Request timed out.
18 279 ms 280 ms 285 ms unknown.Level3.net [212.187.139.230]
19 * * * Request timed out.
20 * * * Request timed out.
21 281 ms 282 ms 283 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
22 286 ms * 287 ms 132.185.255.165
23 287 ms 290 ms 285 ms bbc-vip045.cwwtf.bbc.co.uk [212.58.246.54]

Trace complete.

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 26 ms 24 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 24 ms 23 ms 22 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 24 ms 24 ms 25 ms 41.162.84.192
6 32 ms 32 ms 32 ms 172.18.1.162
7 33 ms 33 ms 34 ms cloudflare.ixp.joburg [196.46.25.198]
8 34 ms 33 ms 34 ms 104.20.9.169

Trace complete.


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 23ms, Average = 22ms
 
Last two days or should i say nights,my line was very poor. Starts between 7-8pm and goes on till 10-12pm.

Why is it that before the double data was implemented, the capped account quality was 99%.
I prefer quality over quantity,that's why we are on capped.

I think i have close to 300gb left for this month on a 100gb account which i don't need.

I've been with afri now for 2 years and loyal through all the hiccups,but i feel the priority on capped accounts
is just not the same anymore,feels like i'm on a uncapped account :sick:.

Perhaps platinum capped packages up to 100gb with high priority could work. :D

Anyways going away till sunday will do some tests when i'm back for you.
 
Samildanach said:
Good morning Guys,

I'm getting some major latency to internationals this morning. I am on a 10MB capped account. Based in Amanzimtoti, Durban.
Why is TCORE always the culprit these last few weeks?


Tracing route to www.bbc.net.uk [212.58.246.54]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 24 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 23 ms 23 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 24 ms 24 ms 24 ms 41.162.84.192
6 32 ms 32 ms 32 ms 172.18.1.162
7 32 ms 32 ms 31 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 287 ms 288 ms 286 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
9 335 ms 293 ms 295 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 280 ms 283 ms 289 ms if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
11 284 ms 287 ms * if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 295 ms 288 ms 288 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 283 ms 291 ms 293 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 282 ms 279 ms 281 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 287 ms 284 ms 291 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 287 ms 286 ms 289 ms 195.219.83.102
17 * * * Request timed out.
18 279 ms 280 ms 285 ms unknown.Level3.net [212.187.139.230]
19 * * * Request timed out.
20 * * * Request timed out.
21 281 ms 282 ms 283 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
22 286 ms * 287 ms 132.185.255.165
23 287 ms 290 ms 285 ms bbc-vip045.cwwtf.bbc.co.uk [212.58.246.54]

Trace complete.

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 26 ms 24 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 24 ms 23 ms 22 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 24 ms 24 ms 25 ms 41.162.84.192
6 32 ms 32 ms 32 ms 172.18.1.162
7 33 ms 33 ms 34 ms cloudflare.ixp.joburg [196.46.25.198]
8 34 ms 33 ms 34 ms 104.20.9.169

Trace complete.


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 23ms, Average = 22ms
Click to expand...

Thanks for posting the results! Has there been any change yet?
 
Gonzo.B said:
Last two days or should i say nights,my line was very poor. Starts between 7-8pm and goes on till 10-12pm.

Why is it that before the double data was implemented, the capped account quality was 99%.
I prefer quality over quantity,that's why we are on capped.

I think i have close to 300gb left for this month on a 100gb account which i don't need.

I've been with afri now for 2 years and loyal through all the hiccups,but i feel the priority on capped accounts
is just not the same anymore,feels like i'm on a uncapped account :sick:.

Perhaps platinum capped packages up to 100gb with high priority could work. :D

Anyways going away till sunday will do some tests when i'm back for you.
Click to expand...

Our Capped accounts receive the highest possible priority on our DSL network.

What sort of performance issues did you experience during those periods?
 
I thought Ah was doing maintenance at 03:00 this morning and DSL users would be affected but I don't see any drops in my router
 
Last edited:
When is this stupid free midnight to 6pm data promo ending. You guy have started throttling some protocols quite badly now on capped accounts, which never used to be the case before this promo started
 
Zenthrax said:
When is this stupid free midnight to 6pm data promo ending. You guy have started throttling some protocols quite badly now on capped accounts, which never used to be the case before this promo started
Click to expand...

We're definitely not shaping our Capped accounts. Which services or sites have been problematic for you?
 
Can I sign up for the R1 promo for 1TB and then cancel before the next(full price) payment comes off?
 
Chris333 said:
Can I sign up for the R1 promo for 1TB and then cancel before the next(full price) payment comes off?
Click to expand...

Absolutely! :) The data will, however, not roll over to the next month if you choose to downgrade. Please note that cancellations have to be requested before the 23rd.

High fives are in order if you manage to use up the 1TB! :D
 
Rickster said:
Anyone?
Click to expand...

We did do a bit of scheduled maintenance this morning. Our Network Team reported that it went well. The notice was put up as a warning against any worst case scenarios. :) I'm glad to hear that you stayed connected. How is your connection running overall this afternoon?
 
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