Afrihost New Network Feedback - Part 2

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AfriFella said:
Can you see the same on a local trace?
Click to expand...

Yes trace to YouTube

202edd5ff478e1e0a80e9c980e8e277d.jpg
 
Latency just spiked to 250ms to London.

Had a speedtest but lost it when I swapped ISP's since I'm raiding now.

Feels bad man.
 
Rickster said:
where did you get your Fritz!Box? They cost R14k from some websites, is it really worth that?
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The Fritz box is the standard in Germany and it is amazing
I run 5 dect phone and a voip it redirects all calls to Europe to voip
And it handed vdsl

I ordert the fritzbox 7390 from Nology
2013 for r2600

Distributors South Africa
Nology (Pty) Ltd
Mr. Riaan Leuschner
81 Sterling Road, Kosmosdal, Samrand
1685 Gauteng
+27 861 66 56 49
+27 12 657 18 66
Website
e-mail
Resellers South Africa
Bohn Solutions
Mr. Enrico Bohn
P.O. Box 12 96
7151 Gordons Bay
+27 21 856 55 10
+27 21 856 09 87
Website
e-mail
Goldtel Solutions
Mr. Richard Bissett
13 Simmonds Street, Selby
Johannesburg 2001
+27 87 630 00 00
+27 86 661 51 57
Website
e-mail
TWK Computer Specialists cc
Mr. Etienne Dempsey
Shop 28, Forest Hotel Building, Main Road
7160 Grabouw
 
320ms ping tonight in overwatch... usually get around 180-200 (cpt capped account)
 
LBXAC20 said:
320ms ping tonight in overwatch... usually get around 180-200 (cpt capped account)
Click to expand...

ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 11ms, Average = 10ms

tracert www.afrihost.com

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 109 ms 108 ms 116 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 110 ms 109 ms 113 ms 169-1-5-132.ip.afrihost.co.za [169.1.5.132]
5 113 ms 112 ms 112 ms 41.164.52.42
6 131 ms 131 ms 129 ms 172.18.1.162
7 127 ms 126 ms 126 ms cloudflare.ixp.joburg [196.46.25.198]
8 133 ms 133 ms 132 ms 104.20.30.244

Trace complete.

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Ace Streams constantly buffering, must be Souther IPC issues again, but it looks like VOX is also down in Cape Town so could be a larger issue than just Afrihost.
 
Got to the stage it buffers for 4 min, plays for 30 seconds then buffers for 4 min.
Time to give up watching live streams, I will have to grab a recording in the morning.
 
caroper said:
Ace Streams constantly buffering, must be Souther IPC issues again, but it looks like VOX is also down in Cape Town so could be a larger issue than just Afrihost.
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Maybe, but I'm doing fine on my WA backup account.

But no swet, everything is working as intended etc...

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Morning guys

I see AfriFella did report the posts here regarding high latency over to our network ops team and they're looking into it. It looks like we saw some improvement just on 9pm, but we'll continue to monitor and test.

If anyone is having issues this evening, please drop me or AfriFella a PM with your username, so our ops team can call you directly and replicate exactly what you are experiencing.
 
AfriMan said:
Morning guys

I see AfriFella did report the posts here regarding high latency over to our network ops team and they're looking into it. It looks like we saw some improvement just on 9pm, but we'll continue to monitor and test.

If anyone is having issues this evening, please drop me or AfriFella a PM with your username, so our ops team can call you directly and replicate exactly what you are experiencing.
Click to expand...

This is not helping to try to reproduce this 11 hr later
 
kohlhtor said:
This is not helping to try to reproduce this 11 hr later
Click to expand...

It's impossible for us to investigate retroactively, we can only monitor in real time. Hence I asked that if anyone is having problems this evening, please send us usernames so we can monitor your realtime traffic and throughput and diagnose. Our team will be on standby and call users if required so we can get the information we need.
 
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I hope my line is not acting up again. Had a few disconnects for a few days now, and had to reboot the router a few times.
 
AfriMan said:
It's impossible for us to investigate retroactively, we can only monitor in real time. Hence I asked that if anyone is having problems this evening, please send us usernames so we can monitor your realtime traffic and throughput and diagnose. Our team will be on standby and call users if required so we can get the information we need.
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I'm sorry, I'm not your beta tester. I report problems here so others can correlate their experience.

I've been through the whole "go log on tonight we will be monitoring etc." dance before, and after more than 3 months of investigation on and off they couldn't solve the problems. So I just gave up and got myself a backup account when Afrihost can not do the job. I'm sorry I am not Afrihost's beta tester.

Last night a general latency problem was pointed out - but the network was apparently "green" i.e. working as intended...


AfriMan said:
It's impossible for us to investigate retroactively, we can only monitor in real time. ... Our team will be on standby and call users if required so we can get the information we need.
Click to expand...
So no one that can investigate issues are on standby at night unless you found out about problems from the previous day? ... great...
 
This was I always say the network is not monitored after hours or on weekends only when the users complain
You say changes was make at 9:00 last night why you not inform users
I answered last night to afrihost on the forum 8:10 and he left without answer this more users complaining you going home great customer service why you not send a massage in the evening when you going home
 
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