Afrihost New Network Feedback - Part 2

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TEXTILE GUY said:
Had a slooooooow connection ..... logged a support ticket.
Dealt with Chesney and Justin, did all the tests and checks that we love to hate.

24 hours later, problem diagnosed, fixed and all is well.

Just registering my satisfaction with the service received, and giving credit where its due.

Thank You
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Thank you so much for the feedback! :D

We really do appreciate hearing back about each and every experience.
 
AfriGenie said:
:(

I'm afraid that we need to go through those tests, Telkom has list of information that they need before the fault can be logged.
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So what happens to those that don't have any form of backup internet/tech savvy enough to send via a backup solution/cellphone.. Are they told they are ***** out of luck till they can do the tests before you send them a Telkom person ?
 
Zenthrax said:
So what happens to those that don't have any form of backup internet/tech savvy enough to send via a backup solution/cellphone.. Are they told they are ***** out of luck till they can do the tests before you send them a Telkom person ?
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If the DSL line is down entirely Telkom can pick that up pretty quickly. For slow speed and intermittent issues, we need those test results.
 
TEXTILE GUY said:
Telkom line sync apparently
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Same issue. These tests are plain retarded, maybe Telkom needs it to prove how retarded they are. Just wasting time is all this mess is. Meanwhile back at the ranch I can still add a fault ticket on the line via Telkom bypassing all this testing.
 
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HartsockZA said:
Same issue. These tests are plain retarded, maybe Telkom needs it to prove how retarded they are. Just wasting time is all this mess is. Meanwhile back at the ranch I can still add a fault ticket on the line via Telkom bypassing all this testing.
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The problem is that we've had many many instances in the past where faults are logged, Telkom visits the Client, finds no Fault on the Line then charges the Client for the call-out.

These steps are in place to avoid any unnecessary call-out charges.
 
AfriGenie said:
The problem is that we've had many many instances in the past where faults are logged, Telkom visits the Client, finds no Fault on the Line then charges the Client for the call-out.

These steps are in place to avoid any unnecessary call-out charges.
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They say they charge, never ever had a bill... Offered the guy coffee and cookies and big smiles to be had and no bill. So yea, just be a human and treat others as you'd treat yourself (maybe a little better) and done deal.
 
Vorastra said:
Any news?
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There should also be an improvement in those sites once we've finished implementing the updates that will also hopefully improve Armoured Warfare.

I've asked our Team to keep a close eye on it.
 
AfriGenie said:
There should also be an improvement in those sites once we've finished implementing the updates that will also hopefully improve Armoured Warfare.

I've asked our Team to keep a close eye on it.
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Oh, so it's all rolling out in that update. Cool cool. Hopefully everything works.
 
HartsockZA said:
Same issue. These tests are plain retarded, maybe Telkom needs it to prove how retarded they are. Just wasting time is all this mess is. Meanwhile back at the ranch I can still add a fault ticket on the line via Telkom bypassing all this testing.
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OpenServe, not Telkom...
 
HartsockZA said:
Let's not go specific dude, They both Equally stupid companies that don't know squat on how to deal with clients and their issues.
Openserve Fibre manager took Friday off Again! and now my line can only be installed next week... FML
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No, we really do need to start getting specific. We need to lay the blame at the right door, so that when people Google "Openserve" they see all the relevant messages.

The only time we should see "Telkom" in this thread if it is in reference to Telkom Internet and why folks are so much happier using Afrihost instead of them.
 
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