Afrihost New Network Feedback - Part 2

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AfriFella said:
We're big fans of Axxess and it's no secret that they're owned by Afrihost, but they're still a separate business entity with different goals in the end. :) We're always looking at surprising our clients with awesome new products, though, so keep watching this space!
Click to expand...

It's great that you're a fan. But the question was how do they do it but AH can't? Pricing is very similar so no doubt it was discussed between the two companies before introduced to the public.

I suppose the question should be why don't you want to introduce mobile data rollover? It's not like you can't, Axxess is the proof.
 
Davedes said:
It's great that you're a fan. But the question was how do they do it but AH can't? Pricing is very similar so no doubt it was discussed between the two companies before introduced to the public.

I suppose the question should be why don't you want to introduce mobile data rollover? It's not like you can't, Axxess is the proof.
Click to expand...

We have different business goals and objectives to Axxess, they could have implemented something on their side that makes it feasible for them to have roll-over on our Mobile Data.

Just because Axxess does it, doesn't mean it will work the same way for us.
 
AfriFella said:
We're big fans of Axxess and it's no secret that they're owned by Afrihost, but they're still a separate business entity with different goals in the end. :) We're always looking at surprising our clients with awesome new products, though, so keep watching this space!
Click to expand...
AfriFella, i tried to bribe Genie earlier in my bid to win the PI3 or a dsl voucher. I wasnt successful in my bribe, you up for a bribe? Lol
 
Btw Genie or Fella, any news on the whole ipc price cuts from an Afrihost perspective?
 
Icemanbrfc said:
Btw Genie or Fella, any news on the whole ipc price cuts from an Afrihost perspective?
Click to expand...

Afrihost director Greg Payne said
the first thing they are going to do with the savings is upgrade their network capacity to ensure an improved quality of service.

“Once we have done that, we will see if we can also discount our prices,” said Payne.

“We have received feedback that quality is now more important than price, hence our focus on network quality over the last seven months.”
Click to expand...

Wouldn't put it pass AH to have discounts/price cuts soon though.
 
NewBiks said:
Afrihost director Greg Payne said

Wouldn't put it pass AH to have discounts/price cuts soon though.
Click to expand...
In all honesty, i dont mind if prices remain as is. The pricing Is already solid except for the floody 10mbps premium uncapped data lol whereby Axxess offers the same at R495 *sigh* :D

More data, bandwith etc and we are good to go.
 
 
AfriGenie said:
Would you mind running a traceroute to CNN.com quickly, I just want to check on your routing.
Click to expand...

Going DBN -> JHB -> CPT -> Lisbon, Latency all over the place :confused:

Tracing route to cnn.com [157.166.226.26]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 27 ms 24 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 29 ms 28 ms 29 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 22 ms 21 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 28 ms 30 ms 28 ms 41.162.84.192
7 36 ms 36 ms 37 ms 172.18.1.162
8 * * * Request timed out.
9 324 ms 378 ms 375 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 290 ms 296 ms 295 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 294 ms 297 ms * if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
12 313 ms 313 ms 294 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 294 ms 296 ms 325 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 295 ms 294 ms 302 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 214 ms 202 ms 200 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 275 ms 273 ms 279 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 199 ms 197 ms 197 ms 195.219.83.102
18 376 ms 388 ms 371 ms ae-2-52.ear3.Atlanta2.Level3.net [4.69.150.221]

19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.



Tracing route to vodafone.co.uk [85.205.252.161]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 24 ms 24 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 23 ms 22 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 25 ms 23 ms 22 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 23 ms 22 ms 22 ms 41.162.84.192
7 38 ms 37 ms 36 ms 172.18.1.162
8 * * * Request timed out.
9 345 ms 286 ms 354 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 304 ms 322 ms 426 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 292 ms 309 ms 333 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
12 380 ms 296 ms 296 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 275 ms 222 ms 292 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 287 ms 342 ms 334 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
15 328 ms 326 ms 288 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
16 388 ms 405 ms 357 ms ldn-b5-link.telia.net [62.115.9.173]
17 306 ms 320 ms 293 ms ldn-bb2-link.telia.net [80.91.249.181]
18 305 ms 308 ms 309 ms hbg-bb4-link.telia.net [80.91.247.230]
19 231 ms 207 ms 314 ms hbg-b1-link.telia.net [213.155.135.87]
20 308 ms 308 ms 304 ms vodafone-ic-136086-hbg-b1.c.telia.net [213.248.75.218]
21 348 ms 354 ms 388 ms 85.205.1.21
22 308 ms 318 ms 310 ms 85.205.1.21
23 319 ms 317 ms 319 ms 47.73.192.146
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.

EDIT: Getting tired of this S H I T now, every day international goes to Hell, never smooth sailing.
:mad:
 
Last edited:
Hummercellc said:
Going DBN -> JHB -> CPT -> Lisbon, Latency all over the place :confused:

Tracing route to cnn.com [157.166.226.26]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 27 ms 24 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 29 ms 28 ms 29 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 22 ms 21 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 28 ms 30 ms 28 ms 41.162.84.192
7 36 ms 36 ms 37 ms 172.18.1.162
8 * * * Request timed out.
9 324 ms 378 ms 375 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 290 ms 296 ms 295 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 294 ms 297 ms * if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
12 313 ms 313 ms 294 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 294 ms 296 ms 325 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 295 ms 294 ms 302 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 214 ms 202 ms 200 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 275 ms 273 ms 279 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 199 ms 197 ms 197 ms 195.219.83.102
18 376 ms 388 ms 371 ms ae-2-52.ear3.Atlanta2.Level3.net [4.69.150.221]

19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.



Tracing route to vodafone.co.uk [85.205.252.161]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 24 ms 24 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 23 ms 22 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 25 ms 23 ms 22 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 23 ms 22 ms 22 ms 41.162.84.192
7 38 ms 37 ms 36 ms 172.18.1.162
8 * * * Request timed out.
9 345 ms 286 ms 354 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 304 ms 322 ms 426 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 292 ms 309 ms 333 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
12 380 ms 296 ms 296 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 275 ms 222 ms 292 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 287 ms 342 ms 334 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
15 328 ms 326 ms 288 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
16 388 ms 405 ms 357 ms ldn-b5-link.telia.net [62.115.9.173]
17 306 ms 320 ms 293 ms ldn-bb2-link.telia.net [80.91.249.181]
18 305 ms 308 ms 309 ms hbg-bb4-link.telia.net [80.91.247.230]
19 231 ms 207 ms 314 ms hbg-b1-link.telia.net [213.155.135.87]
20 308 ms 308 ms 304 ms vodafone-ic-136086-hbg-b1.c.telia.net [213.248.75.218]
21 348 ms 354 ms 388 ms 85.205.1.21
22 308 ms 318 ms 310 ms 85.205.1.21
23 319 ms 317 ms 319 ms 47.73.192.146
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.

EDIT: Getting tired of this S H I T now, every day international goes to Hell, never smooth sailing.
:mad:
Click to expand...

Thanks, I've passed the results onto our Team to look into.
 
Just a quick question

My line is with AH

When there is a line problem or any connectivity problem for that matter, I will usually contact AH, and if I suspect its a line issue I will say so and furnish a reason and a stat where possible.

The stock standard response I get is that I am far away from the exchange and I should sync the line at 2 megs.

Now, consider, I have been running at 4 megs quite fine for a few years.
I have and pay for a 4 meg line and package. Thats why I have a 4meg package with you and have had it for a few years now.

When there is an issue, I have to first debate this before I can get your team to get Telkom to find the problem. And after a heated exchange the problem is fixed and the world goes back to 4 meg heaven.

The question .... do the tech team look at historical correspondence when a new ticket is created? If so, why do they give me the half hearted each and every time?

Best effort on Telkoms part may be the best effort to close a job ticket, but I rely on you to give a best effort to get Telkom to best effort the line back to what it was prior to the issue.

Use it .... dont use it.

Oh, and with my latest correspondence I need someone to tell Telkom that my SNR is poor hence the issue I have. Its a recent fault .... nothing to do with the stock standard.

Thanks guys for your help ..... much appreciated.
 
Quite literally to the second - at 7pm my international speeds go for a ball of crap. Up and down.

EDIT: Vox running at full speed.
 
Last edited:
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