The guys are running end to end tests, and we're working with as many users as we can to find the issue. I totally understand your frustration here, I promise you were are not ignoring this issue.
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The guys are running end to end tests, and we're working with as many users as we can to find the issue. I totally understand your frustration here, I promise you were are not ignoring this issue.
Are you only seeing issues in Twitch, or general latency issues as some are reporting here?
racer
Senior Member
I can confirm that here in CT at least, Facebook images are not loading at all since yesterday evening. Irrespective of which DNS, computer or browser I use. Switched over to WebAfrica now and Facebook is fine. So there's definitely a problem on AH network with this... FB pages load fine, its *just* the images which are not loading at all.. perhaps your FB image caching server needs a kick?
Kenny
Senior Member
+1 to this, exactly the same story was observed by me this morning, about 9am, also CT
I've kicked this upstairs along with the other reports we've seen today
Are you only seeing issues in Twitch, or general latency issues as some are reporting here?
As of right now all my pings are in line with what I was previously seeing.
I would have to check them again tonight to be sure.
I'll do some more testing and let you know later today or tomorrow.
Also I see my UserCP is still messed up, the one I posted about a few days ago with the package upgrade screen just showing GB and price.
Thanks for testing for us.
Did you forward those issues to any of the other reps so I can follow up? If not, please email me on [email protected] with screenshots and your account details.
No change yet - still the same
From CT the routing to FB is via
ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net
if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net
and then on to Lisbon
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judgefreddza
New Member
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Hello,
Would just like to reiterate what some people are saying here. Latency to international servers are poor. Specifically Diablo 3 (300-400ms) and Guild Wars 2 (280-400ms). Ordinarily these games run with a stable 200 ping. Other games like The Division, Overwatch, Path of Exile and BF1 also show intermittant lag.
The problem seems to be packet loss. Downloading and browsing are fine, however. 4mb uncapped line using Afrihost.
Would just like to reiterate what some people are saying here. Latency to international servers are poor. Specifically Diablo 3 (300-400ms) and Guild Wars 2 (280-400ms). Ordinarily these games run with a stable 200 ping. Other games like The Division, Overwatch, Path of Exile and BF1 also show intermittant lag.
The problem seems to be packet loss. Downloading and browsing are fine, however. 4mb uncapped line using Afrihost.
I'm afraid the P2P routing for gaming to Steam servers etc has been very poor for a long time on AH, and causes us in ZA to get kicked off steam servers for causing lag issues in multi-player games for other gamers accessing the same server in the USA or EU.
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We're definitely not routing P2P traffic differently, and any shaping would only be applied to Home or Premium Uncapped when there is demand on the network. We generally test as many games as we can rigorously to ensure that we properly identify any gaming traffic to not be shaped and to receive priority on the network.
Hummercellc
Expert Member
100% Mweb Hosting for Facebook on Afrihost's network
List of URLS used when accessing Facebook
fbcdn-profile-a.akamaihd.net
fbcdn-photos-b-a.akamaihd.net
fbcdn-vthumb-a.akamaihd.net
fbcdn-photos-a-a.akamaihd.net
fbexternal-a.akamaihd.net
fbcdn-photos-d-a.akamaihd.net
fbcdn-photos-c-a.akamaihd.net
fbcdn-sphotos-c-a.akamaihd.net
fbcdn-creative-a.akamaihd.net
fbcdn-video-l-a.akamaihd.net
fb-s-c-a.akamaihd.net
fbcdn-pvthumb-a.akamaihd.net
scontent-lhr3-1.xx.fbcdn.net
video-lhr3-1.xx.fbcdn.net
2-edge-chat.facebook.com
0-edge-chat.facebook.com
pixel.facebook.com
facebook.com
video-mrs1-1.xx.fbcdn.net
scontent-mrs1-1.xx.fbcdn.net
staticxx.facebook.com
fbcdn-video-n-a.akamaihd.net
fbcdn-video-o-a.akamaihd.net
1-edge-chat.facebook.com
fbcdn-dragon-a.akamaihd.net
fb-s-a-a.akamaihd.net
scontent-amt2-1.xx.fbcdn.net
fb-s-b-a.akamaihd.net
fb-s-d-a.akamaihd.net
video-amt2-1.xx.fbcdn.net
fb-s-a-a.akamaihd.net
All of the above point to (with the exception of pixel.facebook.com & facebook.com)
Network information
IP address: 197.80.130.1-254
Reverse DNS (PTR record): 197-80-130-9.jhb.mweb.co.za
DNS server (NS record): ns2.mweb.co.za (196.2.46.254) ns1.mweb.co.za (196.2.16.3)
ASN number: 10474
ASN name (ISP): Dimension Data (Pty) Ltd - Optinet
IP-range/subnet: 197.80.0.0/13
197.80.0.0 - 197.87.255.255
althex
Well-Known Member
Then you should download Star Trek Online, because your latency to that game is horrible, over 2000ms in a loading screen, seriously.
You can see the above quoted post. I did send my details to AfriGenie, who said he passed it on to the devs.
savage
Expert Member
LOL. No dude, not even Facebook works. As I've said NUMEROUS times, the latency is LOCAL, on YOUR network even. It's AMAZING how you elect to apply your selective reading...
Our cache was only recently brought online, so some of the more popular content may still reside on Mweb while our cache "fills up". Just a guess though, I'll ask the experts.
Definitely sounds pretty horrible. That's more extreme than what we're generally seeing though. Are you seeing it get that bad with that game specifically or on your general latency?
althex
Well-Known Member
Marvel Heroes 2016 which also routes to USA seems fine. STO's like that each end every time I start it, doesn't matter which time of day.
Other services seems ok. Except for torrents, which speeds were all over the place last night.
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