Afrihost New Network Feedback - Part 2

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ripclaw said:
Hi guys

I've got a bit of a strange problem. We received an SMS last week from Telkom stating that they were doing infrastructure upgrades in our area. This past Monday, we received a 2nd SMS from Telkom stating that the upgrades were complete.

As true as nuts, I had no ADSL service. My modem/router had no sync, and obviously no Internet. I did have a dial tone on my landline though. I reset my modem/router at least 3 times, with no improvement. I logged a fault through the Client Zone, and this was later escalated to Telkom, after the recreation of my port failed. Telkom investigated and said that the physical port was faulty and moved me on to a new port, which caused my line to sync, but for some reason, I still had no Internet.

I am baffled. Please help. The call is still open with Afrihost as my line is through them.
Click to expand...

We can definitely follow up for you. Sounds like it may have been more than a backhaul upgrade so there could be complications arising from that. Could you please drop me a PM so I can get feedback for you? :(
 
bigboy529 said:
So just putting this out there as proof for later when ASSIA starts messing me around again.again.
Currently on a 10 MB line
Modem shows current upstream as 1011, downstream 8015.
SNR upstream 6.4, downstream 6.1
Atenuation upstream 17.7, downstream 31.4


Download Speed: 6241 kbps (780.1 KB/sec transfer rate)
Upload Speed: 840 kbps (105 KB/sec transfer rate)
Latency: 41 ms
Jitter: 14 ms
‎6‎/‎9‎/‎2016‎ ‎11‎:‎30‎:‎41‎ ‎AM

Download not great but happy with the rest.
Click to expand...

Your sync rate is way higher than actual download rate, so that doesn't seem optimal. Seeing as both upload and download SNR is poor, I am guessing ASSIA will probably drop you to at least 8Mbps :(
 
AfriMan said:
We can definitely follow up for you. Sounds like it may have been more than a backhaul upgrade so there could be complications arising from that. Could you please drop me a PM so I can get feedback for you? :(
Click to expand...

PM sent. <Crosses fingers that AfriMan has the special sauce to fix this!>
 
AfriMan said:
Your sync rate is way higher than actual download rate, so that doesn't seem optimal. Seeing as both upload and download SNR is poor, I am guessing ASSIA will probably drop you to at least 8Mbps :(
Click to expand...



If I can get this type speeds while on a 8 MB subscription which technically should be possible then I'll be happy. Will see what ASSIA do with this 10 MB line.
 
bigboy529 said:
If I can get this type speeds while on a 8 MB subscription which technically should be possible then I'll be happy. Will see what ASSIA do with this 10 MB line.
Click to expand...

Pitty Charl isn't around, he would sort your ASSIA profile out in no time. Apparently ASSIA would lock your SNR and adjust your power out put to stabilize the line. It would then have to be manually reset to fine tune your profile.
 
krustyrsa said:
Pitty Charl isn't around, he would sort your ASSIA profile out in no time. Apparently ASSIA would lock your SNR and adjust your power out put to stabilize the line. It would then have to be manually reset to fine tune your profile.
Click to expand...



BTW anyone know what happened to Charl? I just suddenly saw that it's not him replying to my PM's to TelkomZA anymore.
 
Tracing route to www.google.com [216.58.213.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 71 ms 87 ms 84 ms 169-0-5-1.ip.afrihost.co.za [169.0.5.1]
3 33 ms 30 ms 32 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 122 ms 118 ms 135 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 68 ms 74 ms 95 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 62 ms 82 ms 84 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 243 ms 195 ms 203 ms 66.249.95.8
8 233 ms 243 ms * 209.85.250.90
9 272 ms 245 ms 247 ms 209.85.249.243
10 192 ms 238 ms * 216.239.59.7
11 205 ms 184 ms 202 ms 209.85.252.177
12 251 ms 256 ms 228 ms lhr26s02-in-f164.1e100.net [216.58.213.164]

Trace complete.
 
Slaught3r said:
Tracing route to www.google.com [216.58.213.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 71 ms 87 ms 84 ms 169-0-5-1.ip.afrihost.co.za [169.0.5.1]
3 33 ms 30 ms 32 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 122 ms 118 ms 135 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 68 ms 74 ms 95 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 62 ms 82 ms 84 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 243 ms 195 ms 203 ms 66.249.95.8
8 233 ms 243 ms * 209.85.250.90
9 272 ms 245 ms 247 ms 209.85.249.243
10 192 ms 238 ms * 216.239.59.7
11 205 ms 184 ms 202 ms 209.85.252.177
12 251 ms 256 ms 228 ms lhr26s02-in-f164.1e100.net [216.58.213.164]

Trace complete.
Click to expand...

Pretty high latency to what looks like your exchange.
Anything else running in the background?
 
AG any idea if there are issues tonight. Latency is crazy, and im seeing Lisbon lol


C:\Users\Dell>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 15 ms 13 ms 12 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 13 ms 12 ms 13 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 13 ms 12 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 10 ms 11 ms 13 ms 41.164.52.40
7 101 ms 105 ms 237 ms if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 227 ms 240 ms 265 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 255 ms 305 ms 304 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
10 182 ms 202 ms 162 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 236 ms 230 ms 222 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 326 ms 229 ms 233 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 156 ms 153 ms 157 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 166 ms 180 ms 191 ms 80.231.20.66
15 237 ms 239 ms 210 ms 104.20.71.110

Trace complete.
 
Icemanbrfc said:
AG any idea if there are issues tonight. Latency is crazy, and im seeing Lisbon lol


C:\Users\Dell>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 15 ms 13 ms 12 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 13 ms 12 ms 13 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 13 ms 12 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 10 ms 11 ms 13 ms 41.164.52.40
7 101 ms 105 ms 237 ms if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 227 ms 240 ms 265 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 255 ms 305 ms 304 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
10 182 ms 202 ms 162 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 236 ms 230 ms 222 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 326 ms 229 ms 233 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 156 ms 153 ms 157 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 166 ms 180 ms 191 ms 80.231.20.66
15 237 ms 239 ms 210 ms 104.20.71.110

Trace complete.
Click to expand...

Latency looks pretty normal here, remember that MyBB runs via CloudFlare CDNs.
 
AfriGuy said:
Latency looks pretty normal here, remember that MyBB runs via CloudFlare CDNs.
Click to expand...



C:\Users\Dell>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 14 ms 14 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 15 ms 13 ms 15 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 17 ms 48 ms 18 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 * 85 ms 63 ms optinet.ct1.napafrica.net [196.10.140.15]
7 128 ms 176 ms 130 ms bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
8 59 ms 92 ms 114 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 36 ms 45 ms 34 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 48 ms 32 ms 47 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 64 ms 77 ms 78 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 63 ms 201 ms 165 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 82 ms 32 ms 31 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 94 ms 58 ms 33 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

C:\Users\Dell>
 
Icemanbrfc said:
C:\Users\Dell>tracert afrihost.co.za

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 14 ms 14 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 15 ms 13 ms 15 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 17 ms 48 ms 18 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 * 85 ms 63 ms optinet.ct1.napafrica.net [196.10.140.15]
7 128 ms 176 ms 130 ms bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
8 59 ms 92 ms 114 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 36 ms 45 ms 34 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 48 ms 32 ms 47 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 64 ms 77 ms 78 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 63 ms 201 ms 165 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 82 ms 32 ms 31 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 94 ms 58 ms 33 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

C:\Users\Dell>
Click to expand...

Also not bad, we also use CloudFlare nodes though.
Where abouts are you seeing latency affect performance?
 
AfriGuy said:
Also not bad, we also use CloudFlare nodes though.
Where abouts are you seeing latency affect performance?
Click to expand...

not been having issues with youtube and netflix for quite some time, but tonight its been buffering a bit. i used open DNS, then switched to the 169.1.1.1/2 DNS and still a bit of an issue. Speed test is also still crappy so im going to guess that exchange is possibly on overload again
 
Icemanbrfc said:
not been having issues with youtube and netflix for quite some time, but tonight its been buffering a bit. i used open DNS, then switched to the 169.1.1.1/2 DNS and still a bit of an issue. Speed test is also still crappy so im going to guess that exchange is possibly on overload again
Click to expand...

What results are shown on Speedtest, are you battling with throughput?
 
as you can see my connection speed is not great, and thats a concern. I am wondering if i shouldnt drop down to a 10mbps line, but then it might just be worse in terms of speed

Capture.PNG
 
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