Afrihost New Network Feedback - Part 2

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See what comes of being a clown .... my telkom line has just gone down.

Thank heavens for capped backup dongle.
 
LaraC said:
The latency to local sites should preferably be as low as possible whereas international sites should be <200ms if you are a gamer. :)

ps. The result of route tests are affected if your network is in use. It is best to do them when you aren't downloading or streaming content. The stats you posted look awful, by the way.
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Thank you.
 
daniellgr said:
You are at the coast, but half way between CT and DBN where the cables land .... I am in gangster land on Telkom ISP.

I get superb results to that site (151.101.16.73) --- 180ms - 188ms. Local connectivity is excellent (13 - 14 ms).

A friend of mine on Afrihost in the same exchange area right now ( he is next door to me, working on the same copper cable to the same exchange) right now while I was doing the trace, gets well over 300 ms. The routing his trace takes so vastly different from mine, BUT his local connection is simply terrible at the moment (varies between 50-ms and 109ms) go figure that one out.

PS: I have a 2Mbps service, he has I think a 4 Mbps service.
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If routing differs you should firstly look at your DNS server settings. I leave mine to be assigned by the service provider.
Secondly you should test when nothing else is using your network.

Hope this helps. :)
 
LaraC said:
If routing differs you should firstly look at your DNS server settings. I leave mine to be assigned by the service provider.
Secondly you should test when nothing else is using your network.

Hope this helps. :)
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I am not complaining and yes I have not "fiddled" which DNS servers are used, and yes both my tests and my neighbours done this evening were not influenced by anything else running.

What I am trying to point out, He is on Afrihost and I am not, and his performance locally as well as internationally is terrible. Yes he has not fiddled with the DNS settings, they are as specified by Afrihost.

The point is What the H is wrong with Afrihost ????
 
daniellgr said:
I am not complaining and yes I have not "fiddled" which DNS servers are used, and yes both my tests and my neighbours done this evening were not influenced by anything else running.

What I am trying to point out, He is on Afrihost and I am not, and his performance locally as well as internationally is terrible. Yes he has not fiddled with the DNS settings, they are as specified by Afrihost.

The point is What the H is wrong with Afrihost ????
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Has he tried using another ISP's account? Also, do fiddle with the DNS settings and change it to 8.8.8.8 as primary and 8.8.4.4 as secondary as a test.
Just because your line is fine doesn't mean his physical line is fine.
 
daniellgr said:
I am not complaining and yes I have not "fiddled" which DNS servers are used, and yes both my tests and my neighbours done this evening were not influenced by anything else running.

What I am trying to point out, He is on Afrihost and I am not, and his performance locally as well as internationally is terrible. Yes he has not fiddled with the DNS settings, they are as specified by Afrihost.

The point is What the H is wrong with Afrihost ????
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I am not in a position to answer that question but if I go with my internet experience I would say nothing is wrong with Afrihost. :)
 
LaraC said:
I am not in a position to answer that question but if I go by my internet experience I would say nothing is wrong with Afrihost. :)
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Your line is always perfect, there must be a squadron of telkom techies attending to it 24/7/365, so sh! :p

Daniel, tomorrow morning the reps are back. This is not an "official" support system, it's a feedback thread. The official channels are e-mail, clientzone and SMS/Phone. Try an SMS and see if anyone replies, but it's after hours.
 
Johnatan56 said:
Your line is always perfect, there must be a squadron of telkom techies attending to it 24/7/365, so sh! :p

Daniel, tomorrow morning the reps are back. This is not an "official" support system, it's a feedback thread. The official channels are e-mail, clientzone and SMS/Phone. Try an SMS and see if anyone replies, but it's after hours.
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You wait 5 days for answers
 
Johnatan56 said:
Has he tried using another ISP's account? Also, do fiddle with the DNS settings and change it to 8.8.8.8 as primary and 8.8.4.4 as secondary as a test.
Just because your line is fine doesn't mean his physical line is fine.
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I find that very hard to believe. His physical line tests (SNRs etc) are identical to mine. ( same cable, pole run, DP, MSAN etc).

If he plugs in my router onto his line and configures it for his service, and I do the same, his lousy service stays the same and my service stays the same on his router. The ONLY factor is Afrihost ....
 
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Trace to google dons from Afrihost
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Mike43110 said:
I'm having issues watching twitch streams. I have a 40Mb line and yet, twitch is continuously buffering. When streaming at source quality. Twitch only uses 4Mbps at this level which is far lower than what I can give out.
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Odd.
Is it only Twitch that's affected or is this the experience across the board?
 
kohlhtor said:
Network is broken Cape Town pop
-snip
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I think the best way forward is to see your results consolidated and sent through to our Critical Care team.
Please PM me the ticket ref# with the results you've attached there so I can have our team get in touch and run further tests with you to determine the cause of the issue.
 
Hummercellc said:
So basically the only solution for the group of us having constant international problem's is to cancel and go elsewhere. Afrihost don't seem to give a damn. Only a select few are not having any issues, and those select few all seem to be in the Cape area.
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I don't think that's really a solution though.
I'd like to grab your details via PM and pass on the tests to our Critical Care team to take a look through.
 
AfriGuy said:
I see from the results you've posted over the weekend seem to point to an exchange issue.
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Could be, for the past week a few times there has been some problems in the area which could mean some problems at the exchange. I hope they are attending.
 
krustyrsa said:
@ Iceman , it happened to me as well. Also ,a strange thing keeps happening though, I didn't report it because I thought maybe telkom was busy working on the exchange, it happened again today. See below sessions screenshot. My connection would suddenly timeout/drop for a few seconds and then reconnect. Could you please investigate for me?.

My line is stable, SNR and ATT looks good. I don't see why these drops would occur.

View attachment 371437

View attachment 371435
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AG could you please have a look at this?
 
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