Afrihost New Network Feedback - Part 2

[AfriGuy]

Could be, for the past week a few times there has been some problems in the area which could mean some problems at the exchange. I hope they are attending.

These results almost confirm it
When you see latency like this again please ping bras.afrihost.com

Last Result:
Download Speed: 1673 kbps (209.1 KB/sec transfer rate)
Upload Speed: 224 kbps (28 KB/sec transfer rate)
Latency: 1150 ms
Jitter: 27 ms
‎6‎/‎26‎/‎2016‎ ‎7‎:‎33‎:‎04‎ ‎PM
Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 1156 ms * * jhb-up3.ip.adsl.co.za [169.1.5.29]
4 1187 ms 1205 ms 1197 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 1224 ms 1194 ms 1176 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 1165 ms 1209 ms 1359 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 1239 ms 1206 ms 1221 ms 72.14.237.239
8 1182 ms 1185 ms 1206 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

Tracing route to cnn.com [157.166.226.25]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 1222 ms 1200 ms 1189 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 1184 ms 1245 ms 1211 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 1200 ms 1181 ms 1239 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 1159 ms 1193 ms 1195 ms 41.169.57.216
8 1151 ms 1157 ms 1174 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41
.206.178.29]
9 1313 ms 1323 ms 1325 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
10 1301 ms 1291 ms 1290 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6
]
11 1390 ms 1344 ms 1356 ms if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [8
0.231.158.1]
12 * 1292 ms 1290 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
13 1477 ms 1449 ms 1419 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.2
31.139.1]
14 1523 ms 1612 ms 1557 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.
139.42]
15 1134 ms 283 ms 283 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
16 691 ms 635 ms 681 ms 195.219.83.102
17 866 ms 1186 ms 1338 ms ae-2-52.ear3.Atlanta2.Level3.net [4.69.150.221]

18 1385 ms 1387 ms 1385 ms TIME-WARNER.ear3.Atlanta2.Level3.net [4.16.116.2
50]
19 1436 ms 1484 ms 1471 ms 10.165.0.57
20 1425 ms 1368 ms 1478 ms 10.165.0.68
21 697 ms 718 ms 734 ms www.cnn.com [157.166.226.25]

Trace complete.

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ARCHER_D7 [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 1212 ms 1222 ms 1169 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
5 1144 ms 1151 ms 1151 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 1133 ms 1118 ms 1171 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 1148 ms 1169 ms 1178 ms 41.169.57.216
8 1345 ms 1434 ms 1388 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41
.206.178.29]
9 898 ms 637 ms 411 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
10 494 ms 511 ms 590 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6
]
11 662 ms 713 ms 725 ms if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [8
0.231.158.1]
12 648 ms 644 ms 687 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
13 835 ms 932 ms 1123 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
14 1317 ms 1262 ms 1312 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.
131.118]
15 1314 ms 1256 ms 1281 ms 80.231.20.66
16 1328 ms 1390 ms 1330 ms 104.20.72.110

Trace complete.

 

[AfriGuy]

@ Iceman , it happened to me as well. Also ,a strange thing keeps happening though, I didn't report it because I thought maybe telkom was busy working on the exchange, it happened again today. See below sessions screenshot. My connection would suddenly timeout/drop for a few seconds and then reconnect. Could you please investigate for me?.

My line is stable, SNR and ATT looks good. I don't see why these drops would occur.

-snip

Shoot me a PM and I'll take a closer look at this

 

[krustyrsa]

Shoot me a PM and I'll take a closer look at this

Done

 

[AfriGuy]

Done

Thanks

 

[Icemanbrfc]

AG PM Incoming

 

[AfriGuy]

AG PM Incoming

I'll keep an eye out for it.

 

[kohlhtor]

I can not understand your Support
I show them the packet loss is only on the Afrihost Account and then this Answer
Good day Thorsten

I hope you are well

Our Social Media team has asked me to contact you regarding the packet loss you've been experiencing. I've had a look at the results posted and sent via this ticket and it appears that the packet loss is occurring on the Telkom side of the network. I have subsequently asked Telkom to check and they said there is no issue however they did do a profile change and requested that you please test. Kindly test again and provide me with the test results for analysis. Kindly also provide me with more detail like which times of the day you are experiencing the packet loss, as well as, a ping test result to bras.afrihost.com.


Can there Read
Please tell them to revert me back to the original setting
My Line is Fine

 

[AfriGuy]

I can not understand your Support
I show them the packet loss is only on the Afrihost Account and then this Answer
-snip

This is our Critical Care team.
As mentioned via PM, please provide them with your test results - you're in good hands with them, but you need to keep your results consolidated to their ticket.

 

[kohlhtor]

I'm not in good Hands there stuff up my Line
and doing nothing for 5 Days
it takes 1 day to answer my reply there don't speak to me and doing changes to a working Line

 

[AfriGuy]

I'm not in good Hands there stuff up my Line
and doing nothing for 5 Days
it takes 1 day to answer my reply there don't speak to me and doing changes to a working Line

Please give our team a chance - you're with our Critical Care team which has one person assigned to your account.

 

[kohlhtor]

No my Line was fine i proof this my Post the last yesterday Evening
The answer i get shows me there don't read this Post everybody Post problem last Night on the Afrihost Account from Cape Town
how there can say everything is fine

 

[DreamKing]

does anyone have interested to fix my line speed today?
or afrihost is going to refund me half of my money back?

 

[AfriGuy]

does anyone have interested to fix my line speed today?
or afrihost is going to refund me half of my money back?

Happy to take a look for you
Shoot me a PM with your details.

 

[DreamKing]

Happy to take a look for you
Shoot me a PM with your details.

pm sent

 

[DreamKing]

I just don't understand why I must pm you my details every time?

why afrihost doesn't have the database with our information?

 

[AfriGuy]

pm sent

I just don't understand why I must pm you my details every time?

why afrihost doesn't have the database with our information?

We keep most details on record for regular CRM platforms, MyBB is a little hard to track though.
I'll follow up on your PM in a bit.

 

[koosbeer]

My line has been utter ****e for the last week. 4mb line not going above 1mb. Telkom said they fixed it on Saturday, they did not! Informed the follow up lady that the line is still broken.

AfriGuy, please follow up for me so that this can get fixed. As DreamKing said, am I going to get refunded for 75% of the cost?

 

[DreamKing]

We keep most details on record for regular CRM platforms, MyBB is a little hard to track though.
I'll follow up on your PM in a bit.

thanks, hope you bring me a good news later.

 

[AfriGuy]

My line has been utter ****e for the last week. 4mb line not going above 1mb. Telkom said they fixed it on Saturday, they did not! Informed the follow up lady that the line is still broken.

AfriGuy, please follow up for me so that this can get fixed. As DreamKing said, am I going to get refunded for 75% of the cost?

Let's take a look at what's happening here, can you PM me your line number so I can chase up on the fault for you?

 

[koosbeer]

Let's take a look at what's happening here, can you PM me your line number so I can chase up on the fault for you?

Already did. The ticket number on your side is in the subject.