Afrihost New Network Feedback - Part 2

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DreamKing said:
you can say whatever you want to say now. you never told me that you "reset anything" and "ask me to check it later". you only said you couldn't do anything because the line was not on. ask me to PM you when the line is on and then you can help. correct?

it doesn't matter if you don't know how to help or you don't want to help. I gave you guys 1 week to solve my issue. but you fail!! you just answer me what I said is "true / false". if that is "true", please keep you mouth shut and think about how you are going to improve your service and just give me an apology, and that is!!! And definitely, not to denial what the thing you did.

fair enough?
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Yikes! :eek:
 
Telkom informed me that it's not ASSIA messing up my line sync and that it must be cable related. They assigned a tech to come investigate the problem. I guess this is good news then.
 
bigboy529 said:
Telkom informed me that it's not ASSIA messing up my line sync and that it must be cable related. They assigned a tech to come investigate the problem. I guess this is good news then.
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Keep us posted!
Is there still high latency on your line now?
 
bigboy529 said:
Telkom informed me that it's not ASSIA messing up my line sync and that it must be cable related. They assigned a tech to come investigate the problem. I guess this is good news then.
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I got the same story. Not ASSIA, must be the cable. Afrihost logged the fault and the techs got to the cables 5 days later. Then Telkom started fiddling with the sync to get mine sorted and then went "whelp, we are done". They were not and the line sync is still 1mb instead of 4mb. 7 days later (from reporting so 2 more days later after Telkoms fiddling), fault escalated again waiting to get to the front of the queue hoping that my stuff gets fixed.

Hope you have better luck then I do.
 
koosbeer said:
I got the same story. Not ASSIA, must be the cable. Afrihost logged the fault and the techs got to the cables 5 days later. Then Telkom started fiddling with the sync to get mine sorted and then went "whelp, we are done". They were not and the line sync is still 1mb instead of 4mb. 7 days later (from reporting so 2 more days later after Telkoms fiddling), fault escalated again waiting to get to the front of the queue hoping that my stuff gets fixed.

Hope you have better luck then I do.
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You would be surprised how many times it is actually cable related, but the techs can't find the issue. In my case a small 10m segment running to my router was causing crosstalk and they discovered this only a month later (lesson learned, always show the tech where all your joints are located, if you can). Because they never check all the joints, until I pointed out where they were.
 
krustyrsa said:
You would be surprised how many times it is actually cable related, but the techs can't find the issue. In my case a small 10m segment running to my router was causing crosstalk and they discovered this only a month later (lesson learned, always show the tech where all your joints are located, if you can). Because they never check all the joints, until I pointed out where they were.
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Thats pretty rough. My problem is cable related somewhere other than my house, yard or even my distribution box. I have heard various techs say that there is a short on the cable and it must be replaced. Now they apparently replaced it. They still cant get my sync working so here I am pondering the age old question:

"What is worse? No internet or bad internet?"
 
koosbeer said:
Thats pretty rough. My problem is cable related somewhere other than my house, yard or even my distribution box. I have heard various techs say that there is a short on the cable and it must be replaced. Now they apparently replaced it. They still cant get my sync working so here I am pondering the age old question:

"What is worse? No internet or bad internet?"
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That's crosstalk, ASSIA DSM is very sensitive to this issue and is what causes most of the line drops, when on fast path it does not detect this defect, until its too late. I have been removed from ASSIA DSM and the crosstalk still effected me. This is one of the reasons why telkom Introduced this system, to point out all the "vrot" copper. But like I said the software is very sensitive, so the slightest defect will cause sync problems.
 
AfriGuy said:
Keep us posted!
Is there still high latency on your line now?
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No, this is not latency related, the latency is back to normal again. Their investigation is related to my line only syncing at 0.5 up and 6 MB down where before they mended it 2 weeks ago it synced at 1 MB up and 8.9 MB down. This time I'll be sure to be home and have time when the tech comes around to make sure I have proper sync before they leave.
 
So the tech rocked up at my house to check from my side and found that there is something wrong with the telephone line part of the ADSL line ( I dont use it so I wouldnt know. Dont even have a phone connected). He rocks up at some box down the street and flips a switch now my line syncs at 2559kbps instead of 800kbps. It is still not 4mb line.

Can any of the afris check if the ASSIA profile has changed or something or should I let the tech know he will be coming back?
 
koosbeer said:
So the tech rocked up at my house to check from my side and found that there is something wrong with the telephone line part of the ADSL line ( I dont use it so I wouldnt know. Dont even have a phone connected). He rocks up at some box down the street and flips a switch now my line syncs at 2559kbps instead of 800kbps. It is still not 4mb line.

Can any of the afris check if the ASSIA profile has changed or something or should I let the tech know he will be coming back?
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I just checked, and it looks like the profile is set to 4Mbps at the moment, so I don't think this is ASSIA dropping the line sync. :(
 
koosbeer said:
So the tech rocked up at my house to check from my side and found that there is something wrong with the telephone line part of the ADSL line ( I dont use it so I wouldnt know. Dont even have a phone connected). He rocks up at some box down the street and flips a switch now my line syncs at 2559kbps instead of 800kbps. It is still not 4mb line.

Can any of the afris check if the ASSIA profile has changed or something or should I let the tech know he will be coming back?
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:D Forgive if I just smile. This is exactly why I believe one should NOT transfer lines to an ISP, and why it is real bad practice NOT to have a phone associated with an ADSL service in a residential environment .....

Someone else accused me of having a perfect service the other day .... well the above contributes to my line stability and ensures line faults are properly attended to directly by the company who provides the infrastructure.
 
bigboy529 said:
Tried it yes, but no reply yet, the reply came after a PM sent to TelkomZA here on the forum, a PM I already sent last week and kind of forgot about.
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Evening!

Sorry for the slow reply, I was away on Friday, I'll follow-up with Telkom and get an update.
 
AfriGenie said:
Evening!

Sorry for the slow reply, I was away on Friday, I'll follow-up with Telkom and get an update.
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Hi Genie, no need but thanks anyway, they, TelkomZA PM'd me earlier today informing me that they reassigned a tech to the problem because the lines at my place would have to be checked out. I doubt you'll be able to get any more out of them since they only asighned a tech to it earlier today so I guess no progress yet.
 
bigboy529 said:
Hi Genie, no need but thanks anyway, they, TelkomZA PM'd me earlier today informing me that they reassigned a tech to the problem because the lines at my place would have to be checked out. I doubt you'll be able to get any more out of them since they only asighned a tech to it earlier today so I guess no progress yet.
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Ah! I'm glad that there is some progress!
 
And evening start packet loos

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