Afrihost New Network Feedback - Part 2

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AfriGuy said:
I'm personally not aware of any price cuts from our end just yet, but that doesn't mean we aren't actively working on things behind the scenes :)

I'm pretty sure the second that we do announce something around this it'll be on the MyBB front page.
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why did you have to say that? :D
 
AfriFella said:
Morning cavedog. Sorry to hear about the delay in reply here. I'll ask one of our Team member to reply to your ticket right away! :)
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Thank you got sorted early in the morning :) Critical Care guys are awesome!
 
Slaught3r said:
^^ This. My fault has been open for almost 8 months now. Still no ETA on the fix.
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Okay yeah that sucks but should be close to upgrade time for you then. I think they weigh up the options if there is enough adsl subscribers or not for them to invest in a upgrade. More complaints I guess will work too but lucky for me the congestion got so bad during peak time that website would not even load on a 4Mbps line. Latency was like 1000ms+
 
Hi,

I'm having some issues with WoW latency to EU servers, it's probably about 70-80 more than it should be, which means it goes from my usual barely playable 220 to about 300. Is anyone else having this issue? I also have about about 100ms in csgo as opposed to my usual 50-60ms. I have tried using my free 1GB axxess account to test the latencies, but they seemed around the same. (Axxess uses Afrihost network?)

Anyway is anyone else having these issues? I would like to get them looked at as I think it is a routing issue.
 
Commander Jaco said:
Hi,

I'm having some issues with WoW latency to EU servers, it's probably about 70-80 more than it should be, which means it goes from my usual barely playable 220 to about 300. Is anyone else having this issue? I also have about about 100ms in csgo as opposed to my usual 50-60ms. I have tried using my free 1GB axxess account to test the latencies, but they seemed around the same. (Axxess uses Afrihost network?)

Anyway is anyone else having these issues? I would like to get them looked at as I think it is a routing issue.
Click to expand...

Did you try a webafrica or gridhost free account to test if you get the same latency on other networks? For me the KZn ipc connect there is no problems to EU and it's lower than ever with 201ms to EUW in League of Legends.

It could be that you got changed to interleaved adsl mode by telkom?
 
Commander Jaco said:
Hi,

I'm having some issues with WoW latency to EU servers, it's probably about 70-80 more than it should be, which means it goes from my usual barely playable 220 to about 300. Is anyone else having this issue? I also have about about 100ms in csgo as opposed to my usual 50-60ms. I have tried using my free 1GB axxess account to test the latencies, but they seemed around the same. (Axxess uses Afrihost network?)

Anyway is anyone else having these issues? I would like to get them looked at as I think it is a routing issue.
Click to expand...

Things are looking okay at the moment, would you mind running a traceroute to the BBC.co.uk, this should give us an idea of the general latency to the EU at the moment.
 
cavedog said:
Okay yeah that sucks but should be close to upgrade time for you then. I think they weigh up the options if there is enough adsl subscribers or not for them to invest in a upgrade. More complaints I guess will work too but lucky for me the congestion got so bad during peak time that website would not even load on a 4Mbps line. Latency was like 1000ms+
Click to expand...

Ouch. My connection is now at the point that I cant even browse. It used to only be at night now it is 24 hrs a day.

Nothing works. Nothing
 
I can't access anything on the Mweb network via Afrihost. And the Google Cache Afrihost uses is on the Mweb network. So YouTube is very slow because it is redirected to international servers. Link down at NAPafrica maybe?
 
AfriGenie said:
Things are looking okay at the moment, would you mind running a traceroute to the BBC.co.uk, this should give us an idea of the general latency to the EU at the moment.
Click to expand...

Thanks, I got an account with Gridhost, I will check the latency and do traceroutes to bbc.co.uk on both and post them tomorrow.
 
Devo1 said:
Ouch. My connection is now at the point that I cant even browse. It used to only be at night now it is 24 hrs a day.

Nothing works. Nothing
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That sucks. I'm not really sure how the Metro Ethernet work whether they can just pull a new cable in or do they need to trench and lay.

Maybe your dslam does not support metro ethernet and they net to upgrade or replace.

I'm not sure how the whole process works but lucky for me Telkom did it in like 6-7months after congestion started to happen. Dslam congestion is such a headache because no matter what you will get slow speeds and sky high latency and there is NOTHING you can do about it. You just need to hurry up and wait for Telkom and pay your monthly subs.

Maybe you should gather as much evidence as you can and now shift your focus in the mean time to credit on your account. I did reace like R500 worth of credit during that time especially if it starts affecting you connection for long periods of time.
 
Devo1 said:
Ouch. My connection is now at the point that I cant even browse. It used to only be at night now it is 24 hrs a day.

Nothing works. Nothing
Click to expand...

Sorry to hear :(
Have you been able to run any tests with our team to determine the cause?
 
Hummercellc said:
I can't access anything on the Mweb network via Afrihost. And the Google Cache Afrihost uses is on the Mweb network. So YouTube is very slow because it is redirected to international servers. Link down at NAPafrica maybe?
Click to expand...

Morning

Not aware of any peering/ routing issues from our end.
Did you manage to grab any tests last night? Interested in what source your YouTube content was being pulled down from.
 
AfriGuy said:
Sorry to hear :(
Have you been able to run any tests with our team to determine the cause?
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Hey AfriGuy

Yes me and you ran the tests and eventually Telkom admitted a problem on their side.

Afrihost is in the clear. Just venting towards Telkom :)
 
Devo1 said:
Hey AfriGuy

Yes me and you ran the tests and eventually Telkom admitted a problem on their side.

Afrihost is in the clear. Just venting towards Telkom :)
Click to expand...

Ah alrighty :(
Hopefully there's a quick fix in the works!
 
Hey

So I'm having probably the worst support issue I've had with you guys.
My line has been pinging locally at 200-400ms, and 500ms+ to overseas.
My streaming and gaming is unusable. This has been going for a month, it took 2 weeks of trace routes and speed tests till they finally escalated to Telkom. Telkom came out, said they fixed it, to no change. I told them it wasn't fixed, they said they'd come back. Then this morning I get a email from Afrihost saying my line has been resolved.

What the hell must I do to get it fixed, I've been using LTE for the last month because I can't use my line. Money down the drain there, plus the exorbitant prices of mobile data.

A month and no closer to a resolution?! :/
 
BaronZA said:
Hey

So I'm having probably the worst support issue I've had with you guys.
My line has been pinging locally at 200-400ms, and 500ms+ to overseas.
My streaming and gaming is unusable. This has been going for a month, it took 2 weeks of trace routes and speed tests till they finally escalated to Telkom. Telkom came out, said they fixed it, to no change. I told them it wasn't fixed, they said they'd come back. Then this morning I get a email from Afrihost saying my line has been resolved.

What the hell must I do to get it fixed, I've been using LTE for the last month because I can't use my line. Money down the drain there, plus the exorbitant prices of mobile data.

A month and no closer to a resolution?! :/
Click to expand...

Heya

Sorry to hear about the poor experience here :(
I'd like to see where this latency is coming in, it sounds far too high.

Is there a traceroute I can take a look at?
 
AfriGuy said:
Heya

Sorry to hear about the poor experience here :(
I'd like to see where this latency is coming in, it sounds far too high.

Is there a traceroute I can take a look at?
Click to expand...

Hey, I'm pulling one of the many mails I've sent in, this is one of the more comprehensive tests with a couple ISPs;


Speed test to Capetown server
Traceroute to www.afrihost.com

Afrihost:

Last Result:
Download Speed: 2750 kbps (343.8 KB/sec transfer rate)
Upload Speed: 404 kbps (50.5 KB/sec transfer rate)
Latency: 241 ms
Jitter: 23 ms

Tracing route to www.afrihost.com [190.93.242.183]
over a maximum of 30 hops:

1 1 ms 7 ms 3 ms 192.168.1.1
2 * 361 ms 592 ms 169-0-18-1.ip.afrihost.co.za [169.0.18.1]
3 * 345 ms 321 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 207 ms 259 ms 176 ms 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
5 * 278 ms 206 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 208 ms 196 ms 178 ms eoh-ns.jb1.napafrica.net [196.46.25.157]
7 179 ms 190 ms 291 ms 41-66-181-63-3f.CLO008-CDN-local-VLAN-321.africainx.net
8 243 ms 235 ms 260 ms 190.93.242.183

Trace complete.

Telkom:

Last Result:
Download Speed: 3483 kbps (435.4 KB/sec transfer rate)
Upload Speed: 353 kbps (44.1 KB/sec transfer rate)
Latency: 267 ms
Jitter: 82 ms
6/20/2016, 5:29:41 PM

Webafrica:

Last Result:
Download Speed: 1959 kbps (244.9 KB/sec transfer rate)
Upload Speed: 217 kbps (27.1 KB/sec transfer rate)
Latency: 195 ms
Jitter: 40 ms
6/20/2016, 5:26:53 PM

Tracing route to www.afrihost.com [190.93.242.183]
over a maximum of 30 hops:

1 1 ms 4 ms 4 ms 192.168.1.1
2 221 ms 161 ms 189 ms 196-210-146-1.dynamic.isadsl.co.za [196.210.146.1]
3 200 ms 174 ms 149 ms cdsl2-rba-vl2663.ip.isnet.net [196.38.73.25]
4 134 ms 122 ms 268 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 190 ms * 194 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
6 179 ms 202 ms 175 ms pr2-pkl-xe-2-2-0.ip.isnet.net [168.209.1.179]
7 187 ms 198 ms 116 ms cloudflare.jb1.napafrica.net [196.46.25.198]
8 144 ms 162 ms 151 ms 190.93.242.183

Trace complete.

My Vodacom Cell Phone Tethered:

Last Result:
Download Speed: 7535 kbps (941.9 KB/sec transfer rate)
Upload Speed: 3062 kbps (382.8 KB/sec transfer rate)
Latency: 58 ms
Jitter: 14 ms
6/20/2016, 5:33:00 PM

Tracing route to www.afrihost.com [190.93.242.183]
over a maximum of 30 hops:

1 6 ms 6 ms 1 ms 192.168.43.1
2 32 ms 35 ms 41 ms 10.17.16.4
3 221 ms 32 ms 44 ms 192.168.110.242
4 64 ms 44 ms 39 ms 192.168.122.110
5 33 ms 50 ms 36 ms 192.168.122.101
6 35 ms 72 ms 63 ms 192.168.110.209
7 121 ms 49 ms 46 ms 10.242.249.13
8 45 ms 38 ms 72 ms 10.113.228.1
9 312 ms 45 ms 33 ms 41.192.248.18
10 32 ms 47 ms 31 ms 10.113.213.66
11 46 ms 41 ms 45 ms 41.21.235.2
12 71 ms 38 ms 36 ms 10.118.24.50
13 49 ms 31 ms 31 ms eoh-ns.jb1.napafrica.net [196.46.25.157]
14 44 ms 25 ms 33 ms 41-66-181-63-3f.CLO008-CDN-local-VLAN-321.africainx.net
15 48 ms 40 ms 52 ms 190.93.242.183
 
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