Afrihost New Network Feedback - Part 2

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AfriGuy said:
Very weird.
What's your throughput like on Telkom LTE?
Click to expand...

With twitch it's like over 1MB/s. Max LTE speedtest is like over 80Mbps but the max speed should not matter if a steam is like 10Mbps right then any connection on a unshaped adsl product should work.
 
Dianysis said:
I have been in contact with critical care. Things come right and then go down again. Would really like a permanent solution. Tired of always having to send tests etc etc etc. I am sure you can understand my frustration. At the end of a long day's work the last thing I feel like dealing with is bad internet and doing test after test. Please can you also look into it?
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Perhaps shoot them a mail again?
 
kohlhtor said:
I give up with critical care send multiple test no reply last was send on 30 June

Sent: Thu, 30 Jun 2016 at 21:33
Subject: Packet loss at Cape Town pop
Ticket: GWV-785-39542
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Our Critical Care team are the best guys to talk to, please continue to troubleshoot with them.
 
cavedog said:
With twitch it's like over 1MB/s. Max LTE speedtest is like over 80Mbps but the max speed should not matter if a steam is like 10Mbps right then any connection on a unshaped adsl product should work.
Click to expand...

I know that most Twitch streams are pretty demanding on bandwidth, could just be heavy saturation on the line.
 
Trace to sipgate in Germany

dd06818577146ad443a3e616f66d7187.jpg
 
Dianysis said:
I do that every time. Will carry on. But this really needs to stop now. I understand things happen but this is getting beyond frustrating.
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Have we confirmed an issue? As far as I'm aware there are no issues coming in from our end.
 
AfriGuy said:
I know that most Twitch streams are pretty demanding on bandwidth, could just be heavy saturation on the line.
Click to expand...

Yeah Afrihost has been pretty epic for me on VDSL. Unshaped and low latency stable too so twitch is not big problem.
 
AfriGuy said:
Have we confirmed an issue? As far as I'm aware there are no issues coming in from our end.
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The first time I was told some tweaks were made.
The second time they said that nothing was up but then it came right.
This time same story - but hasn't come right yet.

If it isn't a problem your side but vox works - then what else can it be?
 
Dianysis said:
The first time I was told some tweaks were made.
The second time they said that nothing was up but then it came right.
This time same story - but hasn't come right yet.

If it isn't a problem your side but vox works - then what else can it be?
Click to expand...

Have you tested with a 1GB free account?
What happens when you switch back to your Afrihost account?
 
AfriGuy said:
Have you tested with a 1GB free account?
What happens when you switch back to your Afrihost account?
Click to expand...
In the past, the critical care team put some data on the 1gb to test with. It worked well. So it is an issue with the Business Uncapped.

Tonight - I switched back to my Business Uncapped and still got the issues. So I am on my vox account for now. Sent a mail to Critical Care.
 
Dianysis said:
In the past, the critical care team put some data on the 1gb to test with. It worked well. So it is an issue with the Business Uncapped.

Tonight - I switched back and still got the issues. So I am on my vox account for now. Sent a mail to Critical Care.
Click to expand...

Please continue to troubleshoot with them.
 
sipgate telkom
Traceroute has started…

traceroute to sipgate.de (217.10.79.9), 64 hops max, 72 byte packets
1**fritz.box (192.168.178.1)**0.634 ms**0.421 ms**0.301 ms
2*** * *
3**wblv-ip-hsll-2-gi3-0-0-vl102.telkom-ipnet.co.za (105.226.0.5)**40.916 ms**39.369 ms**39.389 ms
4**ipc-1-up.south.dsl.telkomsa.net (105.226.0.6)**41.077 ms**40.348 ms**38.963 ms
5**ipc-aggr-1.south.dsl.telkomsa.net (105.226.0.13)**46.820 ms**46.278 ms**46.340 ms
6**wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45)**46.486 ms**46.691 ms**46.115 ms
7**fra-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za (196.43.9.110)**209.881 ms**209.574 ms**209.695 ms
8**c13-1.netzquadrat.net (80.81.192.75)**202.526 ms**202.253 ms**203.173 ms
9**sipgate.de (217.10.79.9)**202.677 ms**202.298 ms**202.385 ms
 
kohlhtor said:
sipgate telkom
Traceroute has started…

traceroute to sipgate.de (217.10.79.9), 64 hops max, 72 byte packets
1**fritz.box (192.168.178.1)**0.634 ms**0.421 ms**0.301 ms
2*** * *
3**wblv-ip-hsll-2-gi3-0-0-vl102.telkom-ipnet.co.za (105.226.0.5)**40.916 ms**39.369 ms**39.389 ms
4**ipc-1-up.south.dsl.telkomsa.net (105.226.0.6)**41.077 ms**40.348 ms**38.963 ms
5**ipc-aggr-1.south.dsl.telkomsa.net (105.226.0.13)**46.820 ms**46.278 ms**46.340 ms
6**wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45)**46.486 ms**46.691 ms**46.115 ms
7**fra-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za (196.43.9.110)**209.881 ms**209.574 ms**209.695 ms
8**c13-1.netzquadrat.net (80.81.192.75)**202.526 ms**202.253 ms**203.173 ms
9**sipgate.de (217.10.79.9)**202.677 ms**202.298 ms**202.385 ms
Click to expand...

All looks good here.
 
AfriGuy said:
Please continue to troubleshoot with them.
Click to expand...
On a side note - just tested the free 1gb AH. All ran smoothly. So I guess that Business Uncapped Accounts and Capped Accounts don't really work the same.......
 
Dianysis said:
On a side note - just tested the free 1gb AH. All ran smoothly. So I guess that Business Uncapped Accounts and Capped Accounts don't really work the same.......
Click to expand...

Shaping profiles are identical, both being unshaped.
As mentioned, please continue to troubleshoot with our Critical Care team.
 
AfriGuy said:
All looks good here.
Click to expand...

Sorry nothing is good
Telkom account is fine and afrihost ping go up to 400 ms
You all way denied their is a problem but why telkom works and afrihost in with Cape Town pop not
Your support is not working no answer on weekends and standard reply by support I'm a network admin my self your support is shocking
 
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