Afrihost New Network Feedback - Part 2

[AfriGuy]

Ok finally got the source IP 185.42.204.204

http://puu.sh/qU25G/7f3c3e4ee4.png

Thanks for confirming
The traceroute looks OK, maybe a little high for an EU destination - could be server specific.

Have you replicated the issue using another ISP?

 

[kohlhtor]

Downloading a file http://www.synthogy.com/download/Ivory OSX Update 2.1.3.m.pkg.zip
Download speed afrihost 80 kb/s Telkom 400 kb/s
International latency is 40 ms higher and Packed loss
This is Afrihost


This is Telkom


No luck with critical care send trace to them on the 24 and only getting reply this morning 5:55 an then asking is every ting fine
no answer was there change or is there a problem

 

[AfriGuy]

Downloading a file http://www.synthogy.com/download/Ivory OSX Update 2.1.3.m.pkg.zip
Download speed afrihost 80 kb/s Telkom 400 kb/s
International latency is 40 ms higher and Packed loss
-snip

No luck with critical care send trace to them 3 days no answer an then asking is every ting fine
no answer was there change or is there a problem

Looks like latency picks up well outside of our network.

 

[kohlhtor]

your Internet provider is Nerotel and the problem start after Nerotel going International
And the download speed Afrihost is not limiting i done believe this
Every evening the same Problem
This morning is was 40 ms better

 

[AfriGuy]

your Internet provider is Nerotel and the problem start after Nerotel going International
And the download speed Afrihost is not limiting i done believe this
Every evening the same Problem
This morning is was 40 ms better

Neotel is one of many upstream providers, I don't see how the issue is pin-pointed to them.
Do you have the ticket ref# available from Critical Care that I can follow up on?

 

[kohlhtor]

The download speed on this file is 55 kb/s compare to Telkom 400 kb/S

 

[kohlhtor]

sorry why is the download speed 55 kb/s on afrihost compare to 400 kb/s on telkom with single download

 

[kohlhtor]

Download speed webafrica 320 kb/s compare to 55 kb/s Afrihost

 

[AfriGuy]

Download speed webafrica 320 kb/s compare to 55 kb/s Afrihost

As per our PM, I've asked our Critical Care to follow things up.

 

[dasco144]

Getting really bad speeds and pings this side as well

 

[AfriGuy]

Getting really bad speeds and pings this side as well

Any tests you can post here for me to look at?

 

[dasco144]

Any tests you can post here for me to look at?

Alright pings seem to be back to normal. But still getting weird speeds. Seems to be only affecting my BF1 beta download right now though. Getting full speed on a Web Africa account.

Will try get the IP of the server its downloading from.

These 2 servers (and a few others in the same ranges):
2.22.126.176:80
72.247.177.160:80

Getting wildly varying speeds between 20KB/s to 100KB/s

 

[AfriGuy]

Alright pings seem to be back to normal. But still getting weird speeds. Seems to be only affecting my BF1 beta download right now though. Getting full speed on a Web Africa account.

Will try get the IP of the server its downloading from.

These 2 servers (and a few others in the same ranges):
2.22.126.176:80
72.247.177.160:80

Getting wildly varying speeds between 20KB/s to 100KB/s

Are other services also slow, or only BF?
Mind grabbing a speedtest off speedtest.net?

 

[NewBiks]

Thanks for confirming
The traceroute looks OK, maybe a little high for an EU destination - could be server specific.

Have you replicated the issue using another ISP?

That's a negative.

I don't have any other DSL accounts.

 

[MickeyD]

Neotel is one of many upstream providers, I don't see how the issue is pin-pointed to them.
Do you have the ticket ref# available from Critical Care that I can follow up on?

But Neotel is your primary upstream provider, not so?

 

[kohlhtor]

But Neotel is your primary upstream provider, not so?

Thanks this was I saying

 

[kohlhtor]

Funny the download speed on this file from last night was this morning 420 Kb/s compare to 55 last night

 

[krustyrsa]

Hi AG I sent you a PM...I need assistance please, line issues

 

[AfriGenie]

Hi AG I sent you a PM...I need assistance please, line issues

I'll let him know about the PM the moment AfriGuy gets in!

 

[AfriGenie]

But Neotel is your primary upstream provider, not so?

They are one of our upstream providers, yes.