Afrihost New Network Feedback - Part 2

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AfriGuy said:
Sorry to hear about the poor experience.
If you're still having hassles with the account, do you mind posting up some test data I can take a look at?
Click to expand...
Sorry. Did not have time for that last night.
Was easier and quicker just to change isp login details.
 
AfriGuy said:
Not sounding good :(
Is your voice line dead too?
Click to expand...

Actually not sure - I don't have a phone connected. I use it purely for dsl not for calls. ;)

Skyfi has a great offering 10mbps connection uncapped unshaped no fup for R600. Thinking about making the switch. Have had enough of these issues on my line now. (Not blaming you I know there isn't much you guys can do - just tired of the crap I am experiencing).
 
Slaught3r said:
Actually not sure - I don't have a phone connected. I use it purely for dsl not for calls. ;)

Skyfi has a great offering 10mbps connection uncapped unshaped no fup for R600. Thinking about making the switch. Have had enough of these issues on my line now. (Not blaming you I know there isn't much you guys can do - just tired of the crap I am experiencing).
Click to expand...

Did you not look into the Integrated data sim pal?
 
KZN Latency Updates

Hi guys

So the latency seen in the region seemed to have been resolved, so I'm not really sure if this is a separate issue. I've asked our Network team to continue to do some digging

I know this is a really frustrating situation, but can I please ask the guys that are still seeing issues to consolidate their feedback into the same standard so I can pass that onto our team?
If you're still having issues please post the following:

Area/ suburb
Account type
Local traceroute
Traceroute to affected site/ service
Ping to bras.afrihost.com
List any other affected services
DNS being used

Thanks so much guys. I know these constant tests are a pain, but it's the best way to FW this kind of info through for something actionable on our end.
 
AfriGuy said:
Hi guys

So the latency seen in the region seemed to have been resolved, so I'm not really sure if this is a separate issue. I've asked our Network team to continue to do some digging... *snip*
Click to expand...

It seems fine now, yes, thanks @Afriguy. Will check tonight "wanneer die poppe begin dans" and do the tests.
 
Slaught3r said:
I was in the Telkom shop for 2 1/2 hours and still wasn't first in line. So I just walked out. Tired of dealing with Telkom.
Click to expand...

urgh thats so crap pal. Hope you get sorted. If not, then maybe your next best option is the uncapped LTE deal, but again its Telkom.
 
AfriGuy said:
Hi guys

So the latency seen in the region seemed to have been resolved, so I'm not really sure if this is a separate issue. I've asked our Network team to continue to do some digging

-cut-
Click to expand...

These issues don't present themselves until around 8PM or so and tends to (usually) resolve itself by ~10/11PM. Tonight will tell whether the issue has been fixed or not. I hope it is.
 
Tried trace routing to bras.afrihost.com but all I keep getting is asterixs and then the App crashes.
Using my iPad to trace route as I don't have my laptop with me.

My trace route to Afrihost.com:

traceroute to afrihost.com (104.20.31.244) , 5 relative hops max, 52 byte packets
1 myrouter.home (192.168.1.1) 1.323 ms 7.287 ms 10.822 ms
2 * * *
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 45.354 ms 513.821 ms 519.220 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 20.814 ms 90.440 ms 93.722 ms
5 41.162.84.192 (41.162.84.192) 21.454 ms 60.279 ms 62.052 ms
6 172.18.1.162 (172.18.1.162) 32.748 ms 62.678 ms 64.713 ms
7 196.46.25.198 (196.46.25.198) 187.447 ms 4312.257 ms 4315.469 ms
8 104.20.31.244 (104.20.31.244) 186.256 ms 384.595 ms 390.762 ms

Please advise if all is fine, etc.

If not, will contact Telkom.
 
Vorastra said:
These issues don't present themselves until around 8PM or so and tends to (usually) resolve itself by ~10/11PM. Tonight will tell whether the issue has been fixed or not. I hope it is.
Click to expand...

Thanks for letting me know.
I hope you don't have to post, but keep me posted either way :)
 
moedawood said:
Tried trace routing to bras.afrihost.com but all I keep getting is asterixs and then the App crashes.
Using my iPad to trace route as I don't have my laptop with me.

My trace route to Afrihost.com:

traceroute to afrihost.com (104.20.31.244) , 5 relative hops max, 52 byte packets
1 myrouter.home (192.168.1.1) 1.323 ms 7.287 ms 10.822 ms
2 * * *
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 45.354 ms 513.821 ms 519.220 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 20.814 ms 90.440 ms 93.722 ms
5 41.162.84.192 (41.162.84.192) 21.454 ms 60.279 ms 62.052 ms
6 172.18.1.162 (172.18.1.162) 32.748 ms 62.678 ms 64.713 ms
7 196.46.25.198 (196.46.25.198) 187.447 ms 4312.257 ms 4315.469 ms
8 104.20.31.244 (104.20.31.244) 186.256 ms 384.595 ms 390.762 ms

Please advise if all is fine, etc.

If not, will contact Telkom.
Click to expand...

Not seeing this latency reported on our end, can you ping bras.afrihost.com to confirm the latency on your exchange please?
I assume you're not doing any up/ downloads when running these?
 
Here we go:

PING bras.afrihost.com (155.239.255.250): 56 data bytes

64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=21.032 ms

64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=45.405 ms

64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=93.078 ms

64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=134.772 ms

64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=18.310 ms

64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=58.684 ms

64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=111.365 ms

64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=59.943 ms

64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=19.362 ms

64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=44.194 ms

64 bytes from 155.239.255.250: icmp_seq=10 ttl=63 time=44.880 ms

64 bytes from 155.239.255.250: icmp_seq=11 ttl=63 time=47.636 ms

64 bytes from 155.239.255.250: icmp_seq=12 ttl=63 time=45.510 ms

64 bytes from 155.239.255.250: icmp_seq=13 ttl=63 time=44.629 ms

64 bytes from 155.239.255.250: icmp_seq=14 ttl=63 time=31.682 ms

64 bytes from 155.239.255.250: icmp_seq=15 ttl=63 time=44.509 ms

64 bytes from 155.239.255.250: icmp_seq=16 ttl=63 time=19.829 ms

64 bytes from 155.239.255.250: icmp_seq=17 ttl=63 time=44.644 ms

64 bytes from 155.239.255.250: icmp_seq=18 ttl=63 time=44.127 ms

64 bytes from 155.239.255.250: icmp_seq=19 ttl=63 time=51.147 ms

64 bytes from 155.239.255.250: icmp_seq=20 ttl=63 time=44.478 ms

64 bytes from 155.239.255.250: icmp_seq=21 ttl=63 time=47.013 ms

64 bytes from 155.239.255.250: icmp_seq=22 ttl=63 time=22.996 ms

64 bytes from 155.239.255.250: icmp_seq=23 ttl=63 time=44.779 ms

64 bytes from 155.239.255.250: icmp_seq=24 ttl=63 time=55.974 ms

64 bytes from 155.239.255.250: icmp_seq=25 ttl=63 time=51.169 ms

64 bytes from 155.239.255.250: icmp_seq=26 ttl=63 time=44.201 ms

64 bytes from 155.239.255.250: icmp_seq=27 ttl=63 time=19.133 ms

64 bytes from 155.239.255.250: icmp_seq=28 ttl=63 time=46.228 ms

64 bytes from 155.239.255.250: icmp_seq=29 ttl=63 time=47.190 ms

64 bytes from 155.239.255.250: icmp_seq=30 ttl=63 time=47.745 ms

64 bytes from 155.239.255.250: icmp_seq=31 ttl=63 time=20.008 ms

64 bytes from 155.239.255.250: icmp_seq=32 ttl=63 time=52.814 ms

64 bytes from 155.239.255.250: icmp_seq=33 ttl=63 time=23.890 ms


--- 155.239.255.250 ping statistics ---
34 packets transmitted, 34 received, 0.00% packet loss
round-trip min / avg / max = 18.310 / 46.834 / 134.772 ms
 
moedawood said:
Here we go:

PING bras.afrihost.com (155.239.255.250): 56 data bytes

-snip


--- 155.239.255.250 ping statistics ---
34 packets transmitted, 34 received, 0.00% packet loss
round-trip min / avg / max = 18.310 / 46.834 / 134.772 ms
Click to expand...

Thanks.
Very erratic latency to the exchange, is the experience replicated when testing with another ISP?
 
This is with changing to axxess:

PING bras.afrihost.com (155.239.255.250): 56 data bytes

64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=24.723 ms

64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=44.591 ms

64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=45.639 ms

64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=45.508 ms

64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=43.857 ms

64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=44.311 ms

64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=18.858 ms

64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=49.504 ms

64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=53.360 ms

64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=23.154 ms

64 bytes from 155.239.255.250: icmp_seq=10 ttl=63 time=44.826 ms

64 bytes from 155.239.255.250: icmp_seq=11 ttl=63 time=23.140 ms

64 bytes from 155.239.255.250: icmp_seq=12 ttl=63 time=43.063 ms

64 bytes from 155.239.255.250: icmp_seq=13 ttl=63 time=43.931 ms

64 bytes from 155.239.255.250: icmp_seq=14 ttl=63 time=62.767 ms

64 bytes from 155.239.255.250: icmp_seq=15 ttl=63 time=55.940 ms

64 bytes from 155.239.255.250: icmp_seq=16 ttl=63 time=55.279 ms

64 bytes from 155.239.255.250: icmp_seq=17 ttl=63 time=45.260 ms

64 bytes from 155.239.255.250: icmp_seq=18 ttl=63 time=45.663 ms

64 bytes from 155.239.255.250: icmp_seq=19 ttl=63 time=52.536 ms

64 bytes from 155.239.255.250: icmp_seq=20 ttl=63 time=53.629 ms

64 bytes from 155.239.255.250: icmp_seq=21 ttl=63 time=61.813 ms

64 bytes from 155.239.255.250: icmp_seq=22 ttl=63 time=34.504 ms

64 bytes from 155.239.255.250: icmp_seq=23 ttl=63 time=18.193 ms

64 bytes from 155.239.255.250: icmp_seq=24 ttl=63 time=46.006 ms

64 bytes from 155.239.255.250: icmp_seq=25 ttl=63 time=63.031 ms

64 bytes from 155.239.255.250: icmp_seq=26 ttl=63 time=55.490 ms

64 bytes from 155.239.255.250: icmp_seq=27 ttl=63 time=54.198 ms

64 bytes from 155.239.255.250: icmp_seq=28 ttl=63 time=22.013 ms

64 bytes from 155.239.255.250: icmp_seq=29 ttl=63 time=24.230 ms


--- 155.239.255.250 ping statistics ---
30 packets transmitted, 30 received, 0.00% packet loss
round-trip min / avg / max = 18.193 / 43.301 / 63.031 ms
 
Telkom guest account:

PING bras.afrihost.com (155.239.255.250): 56 data bytes

64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=44.515 ms

64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=31.499 ms

64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=31.499 ms

64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=51.116 ms

64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=51.048 ms

64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=27.917 ms

64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=41.094 ms

64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=21.800 ms

64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=38.256 ms

64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=54.203 ms

64 bytes from 155.239.255.250: icmp_seq=10 ttl=63 time=151.566 ms

64 bytes from 155.239.255.250: icmp_seq=11 ttl=63 time=22.724 ms

64 bytes from 155.239.255.250: icmp_seq=12 ttl=63 time=32.096 ms

64 bytes from 155.239.255.250: icmp_seq=13 ttl=63 time=24.616 ms

64 bytes from 155.239.255.250: icmp_seq=14 ttl=63 time=54.775 ms

64 bytes from 155.239.255.250: icmp_seq=15 ttl=63 time=31.085 ms

64 bytes from 155.239.255.250: icmp_seq=16 ttl=63 time=31.131 ms

64 bytes from 155.239.255.250: icmp_seq=17 ttl=63 time=51.503 ms

64 bytes from 155.239.255.250: icmp_seq=18 ttl=63 time=18.456 ms

64 bytes from 155.239.255.250: icmp_seq=19 ttl=63 time=34.187 ms

64 bytes from 155.239.255.250: icmp_seq=20 ttl=63 time=35.524 ms

64 bytes from 155.239.255.250: icmp_seq=21 ttl=63 time=29.340 ms

64 bytes from 155.239.255.250: icmp_seq=22 ttl=63 time=58.211 ms

64 bytes from 155.239.255.250: icmp_seq=23 ttl=63 time=47.327 ms

64 bytes from 155.239.255.250: icmp_seq=24 ttl=63 time=31.048 ms

64 bytes from 155.239.255.250: icmp_seq=25 ttl=63 time=31.628 ms

64 bytes from 155.239.255.250: icmp_seq=26 ttl=63 time=20.599 ms

64 bytes from 155.239.255.250: icmp_seq=27 ttl=63 time=51.621 ms

64 bytes from 155.239.255.250: icmp_seq=28 ttl=63 time=22.689 ms

64 bytes from 155.239.255.250: icmp_seq=29 ttl=63 time=22.765 ms

64 bytes from 155.239.255.250: icmp_seq=30 ttl=63 time=36.666 ms

64 bytes from 155.239.255.250: icmp_seq=31 ttl=63 time=45.838 ms

64 bytes from 155.239.255.250: icmp_seq=32 ttl=63 time=29.539 ms

64 bytes from 155.239.255.250: icmp_seq=33 ttl=63 time=52.524 ms

64 bytes from 155.239.255.250: icmp_seq=34 ttl=63 time=33.658 ms

64 bytes from 155.239.255.250: icmp_seq=35 ttl=63 time=50.262 ms

64 bytes from 155.239.255.250: icmp_seq=36 ttl=63 time=21.965 ms

64 bytes from 155.239.255.250: icmp_seq=37 ttl=63 time=54.374 ms


--- 155.239.255.250 ping statistics ---
38 packets transmitted, 38 received, 0.00% packet loss
round-trip min / avg / max = 18.456 / 40.017 / 151.566 ms
 
moedawood said:
Telkom guest account:

-snip
Click to expand...

Seems like switching accounts helps temporarily, but the latency is still very erratic - could indicate exchange issues.
Is your line managed by us? I'd like to try a port reset to see if that helps things here.
 
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