Afrihost New Network Feedback - Part 2

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AfriGuy said:
Definitely weren't any general problems from our end, the only trend I picked up last night was a spate of KZN issues which related to Telkom faults in the area.
Could have been that your line needed a port reset, and changing to another ISP may have done that. If there was a network-wide issue there would be pages on pages of queries :)

I assume your line was offline? Or were you just seeing a poor performance using our DSL?
Click to expand...

It just seems odd to me then that when I tried to switch back to AfriHost later the evening it still didn't work, so I doubt needing a port reset was the issue. I'm not in KZN either, I'm in CPT.

But it does at least answer my question. I'll see how AfriHost goes tonight but I already suspect I'll be moving to CW soon. Combined with the constant inability to stream properly, I don't think AH is what I'm after at this point. The network seems a bit too finicky for my tastes.
 
Chiming in, getting horrible latency on YT and other streaming services.

Second time this week too. :(
 
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Youtube can't load anything at all. I'm ready to throw my PC out the window.
 
YouTube streaming is TERRIBLE. Buffers a lot atm. Switched to Web Africa, PERFECT!

its a wide spread issue
 
moedawood said:
Yep I'm on capped
Click to expand...

On a Windows 10 device, launch task manager, on the performance tab select your active network interface. Kick off the update process, wait for the downloads phase. Back to task manager, your network receive performance counter and graph should be close to your ADSL link speed. You can also do something similar on a MAC.
Just ensure that no other devices are connected to your router when you do this test because if other devices are busy downloading stuff, your test results will not be accurate. There is also a way to test the connection speed on IOS devices. Let me know if you want to do this and I'll send you the details.
 
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moedawood said:
YouTube streaming is TERRIBLE. Buffers a lot atm. Switched to Web Africa, PERFECT!

its a wide spread issue
Click to expand...

Switching to another like for like ISP account is one of the best ways to validate whether you have ISP issues. If the test ISP account resolves your problem, you have an issue with the ISP you've been using.

Also try this to troubleshoot the YouTube issue while on Afrihost. . . Do a minimum of 3 speed tests from speedtest.net. The average result of the three tests should match your expected line latency and your ADSL line download speed. If it doesn't, it is pointless to continue with the rest of this test because then you have another issue.
Configure Google's primary DNS IP (8.8.8.8) on your router. Restart your router, check that it is now set to 8.8.8.8. Restart your test device. This is to clear the name resolution cache on the device. Test Youtube again.
My experience with Afrihost's DNS servers were and still is not good as I have explained in my earlier posts. The biggest issue is stale name records. If for example Google makes a change to the YouTube server environment and Afrihost DNS server cached host name records still point to the old YouTube hosts, your computers will still use the old YouTube hosts if you use Afrihost DNS.
I changed my DNS earlier this week to Afrihost DNS servers and yesterday I had to change back to 8.8.8.8. Skype for Business stopped working for my users. As a test I took one user's Windows computer, changed the primary DNS on the computer's active network interface to 8.8.8.8. I did an ipconfig /flushdns on the computer and Skype for Business started working almost immediately. When I changed the router's config to 8.8.8.8, all other users' Skype also started working. Google's DNS is more reliable than Afrihost's. There is no question about this.
 
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Last Result:
Download Speed: 2538 kbps (317.3 KB/sec transfer rate)
Upload Speed: 543 kbps (67.9 KB/sec transfer rate)
Latency: 115 ms
Jitter: 1 ms
2016/09/17, 7:48:00 AM

Last Result:
Download Speed: 1688 kbps (211 KB/sec transfer rate)
Upload Speed: 484 kbps (60.5 KB/sec transfer rate)
Latency: 112 ms
Jitter: 1 ms
2016/09/17, 7:49:00 AM

Not good at all this morning 8Mbs Business Uncapped.
 
dj2381 said:
Last Result:
Download Speed: 2538 kbps (317.3 KB/sec transfer rate)
Upload Speed: 543 kbps (67.9 KB/sec transfer rate)
Latency: 115 ms
Jitter: 1 ms
2016/09/17, 7:48:00 AM

Last Result:
Download Speed: 1688 kbps (211 KB/sec transfer rate)
Upload Speed: 484 kbps (60.5 KB/sec transfer rate)
Latency: 112 ms
Jitter: 1 ms
2016/09/17, 7:49:00 AM

Not good at all this morning 8Mbs Business Uncapped.
Click to expand...

Test with another ISP.

More than likely a Telkom problem.

My 18mb capped line:

Last Result:
Download Speed: 13614 kbps (1701.8 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 24 ms
Jitter: 1 ms
2016/09/17, 7:57:28 AM
 
Does seem to be latency somewhere. PE to CPT trace:

Tracing route to x.24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [10.0.0.2]
2 * * * Request timed out.
3 130 ms 135 ms 135 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 138 ms 131 ms 132 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 143 ms 142 ms 139 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 144 ms 147 ms 144 ms optinet.ixp.capetown [196.10.140.15]
7 140 ms 138 ms 142 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 137 ms 137 ms 136 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
9 117 ms 119 ms 118 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
10 141 ms 140 ms 138 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]

11 126 ms 130 ms 132 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 135 ms 140 ms 136 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 140 ms 140 ms 140 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.
 
wingnut771 said:
Test with another ISP.

More than likely a Telkom problem.

My 18mb capped line:

Last Result:
Download Speed: 13614 kbps (1701.8 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 24 ms
Jitter: 1 ms
2016/09/17, 7:57:28 AM
Click to expand...

Last Result:
Download Speed: 6616 kbps (827 KB/sec transfer rate)
Upload Speed: 537 kbps (67.1 KB/sec transfer rate)
Latency: 12 ms
Jitter: 8 ms
2016/09/17, 8:27:55 AM

Crystal Web

Last Result:
Download Speed: 2844 kbps (355.5 KB/sec transfer rate)
Upload Speed: 552 kbps (69 KB/sec transfer rate)
Latency: 111 ms
Jitter: 3 ms
2016/09/17, 8:31:42 AM

Afrihost
 
Something not right this morning. Daughter watching Netflix and resolution refuses to climb above 240. This on my 20mb ADSL.

Maybe an Eastern Region issue seeing as PE is also slow?
 
test pe
Ping has started…

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=22.966 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=23.596 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=23.012 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=23.208 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=22.818 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=23.528 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=22.826 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=23.372 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=23.253 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=23.109 ms

--- bras.afrihost.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 22.818/23.169/23.596/0.259 ms

trace google
afrihos google 1709 morning.jpg
 
Test with webafrica is fine
I say this every time the problem is with afrihost in Cape Town

8727389612507aa80b142c6cf0fe35da.jpg
 
I couldn't get any streams to start this morning so did some comparative ISP Testing.

Afrihost:
5638307235.png

VOX:
5638312660.png

Telkom Internet:
5638319522.png

If Afrihost still can't handle the Western Cape on Evenings and weekends all the free data in the world is useless.
I guess I won't be moving back after all.
 
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