Icemanbrfc
Honorary Master
You going to have to email or phone them buddy for support.
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You going to have to email or phone them buddy for support.
electrofreeze
Expert Member
same problem here
- Joined
- Nov 20, 2015
- Messages
- 41,546
- Reaction score
- 21,127
R1 deal being abused by world+dog?
Provide them with tests, without tests they cannot fix the issue.
And remember to send them an invoice for your time, because you're now doing their work for them. Bill it at R2k an hour and tell them you bill for full hours, not partial hours.
lol why use them if you have so many issues. It is not the end of the world to do tests worth five minutes of your time.
They know exactly what the problem is.
Rep incoming
Icemanbrfc
Honorary Master
I must admit reading all of this compared to the praise given in the CW forum is a bit disconcerting... I only get my line installed tomo but jumped the gun and signed up since it was only R1. Either way it doesn't give me long to test and not sure if I must risk handing my line to AH either....
It is when they ask you to do them multiple times a week and the issues never get sorted. It's not my job to troubleshoot their products. I pay them for a product, if it's not working and countless others are reporting the same problems then they must investigate it themselves because it's clearly a network problem.
Either way, I've canceled. Moving to CW where everything just seems to work.
Heya,
Im in the middle of transfering my line from one city to another but today I recieved both an sms and email stating that my dsl with afrihost has been canceled and that you regret to see me go. I did not ask for my line to be terminated I simply asked for it to be transfered and the speed to increased. In fact I spoke to an agent yesterday via email and they asked me to inform them when the transfer is complete so they can initiate the upgrade. I did not ask for this and quite frankly I dont want to deal with telkom because of an error on afrihosts behalf.
I opened a ticket as soon as I noticed but have not recieved a reply:
Ticket nr: JVE-493-13400
Im in the middle of transfering my line from one city to another but today I recieved both an sms and email stating that my dsl with afrihost has been canceled and that you regret to see me go. I did not ask for my line to be terminated I simply asked for it to be transfered and the speed to increased. In fact I spoke to an agent yesterday via email and they asked me to inform them when the transfer is complete so they can initiate the upgrade. I did not ask for this and quite frankly I dont want to deal with telkom because of an error on afrihosts behalf.
I opened a ticket as soon as I noticed but have not recieved a reply:
Ticket nr: JVE-493-13400
LaraC
Honorary Master
- Joined
- Mar 11, 2014
- Messages
- 42,673
- Reaction score
- 1,847
Mine isn't that high. 
Code:
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Lara>tracert google.com
Tracing route to google.com [216.58.223.46]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 23 ms 24 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 24 ms 23 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 27 ms 25 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 17 ms 17 ms 18 ms 41.164.52.40
7 44 ms 45 ms 45 ms 172.18.1.162
8 46 ms 45 ms 45 ms 72.14.194.206
9 39 ms 39 ms 39 ms 72.14.239.129
10 45 ms 45 ms 45 ms jnb01s08-in-f46.1e100.net [216.58.223.46]
Trace complete.
C:\Users\Lara>ping bras.afrihost.com
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6msMine isn't that high.
Code:Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\Users\Lara>tracert google.com Tracing route to google.com [216.58.223.46] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 24 ms 23 ms 24 ms cpt-tx2.ip.adsl.co.za [169.1.5.81] 4 24 ms 23 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82] 5 27 ms 25 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128] 6 17 ms 17 ms 18 ms 41.164.52.40 7 44 ms 45 ms 45 ms 172.18.1.162 8 46 ms 45 ms 45 ms 72.14.194.206 9 39 ms 39 ms 39 ms 72.14.239.129 10 45 ms 45 ms 45 ms jnb01s08-in-f46.1e100.net [216.58.223.46] Trace complete. C:\Users\Lara>ping bras.afrihost.com Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data: Reply from 155.239.255.250: bytes=32 time=6ms TTL=63 Reply from 155.239.255.250: bytes=32 time=6ms TTL=63 Reply from 155.239.255.250: bytes=32 time=6ms TTL=63 Reply from 155.239.255.250: bytes=32 time=6ms TTL=63 Ping statistics for 155.239.255.250: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 6ms, Average = 6ms
Last night Afrifella reset my account after almost all of the hops timed out.
Was perfect after that.
Tonight however it seems that it may be something telkom related.
Pinging bras has one timeout this time around and has a average of 38ms
althex
Well-Known Member
I've got to say I cancelled my CW account this month, they're the best ISP I've been with so far. I purely moved because I want to upgrade to a 8meg line next month & couldn't afford theirs before their price reduction. I will give Afrihost a try for a month and see how it goes.
So far though I'm not that impressed, I've had to restart Youtube (haven't tried Netflix or Twitch yet) streams a couple of times before it would default to 720p, I've left 2 emails & their account department hasn't contacted me yet, going onto day 3 tomorrow. Never had any of these problems on CW, ever.
So if the Afrihost rep reads this, please take care of these annoyances & your customers, we're not a bad bunch & we want to support you. Everybody will be happier as a result.
PS. I'm on 100+100GB capped account
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