Afrihost New Network Feedback - Part 2

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How is Data Use calculated?

This is what I find in the Client Zone:

The Use Graph for my trial period:
Usage.png

Which is fine and if I zoom in on that I can see the use per day and have this at the bottom of the Graph:
DataUseGraphs.png

But if i now look at the Data Links section I see:
DataUsedText.png

Whilst I appreciate that the data is free that may not always be the case. So before I commit to making this account permanent could someone please explain how data use is actually calculated.

One page shows total use as 64.02GB + 3.42GB but the other page shows 127.03GB ?

I cannot see any way to correlate those figures.

Cheers
Chris
 
Praeses said:
Seems like most of the problems are isolated to Cpt. Got no problems here in Bloem.
Click to expand...

Not at all related to the Cape.. Im pretty much okay, and have been stable on my connection. My only issue is some metallic noise on my router. Waiting on one from Lara (thanks again Lara :) ) and then will see if that makes a difference
 
Icemanbrfc said:
Not at all related to the Cape.. Im pretty much okay, and have been stable on my connection. My only issue is some metallic noise on my router. Waiting on one from Lara (thanks again Lara :) ) and then will see if that makes a difference
Click to expand...

I'm not saying everybody in Cape Town has problems...I'm saying the majority of people who do have problems are in Cpt :p
 
My once nicely performing capped account is going nuts, fokoli-bageroli internet from Afrihost this morning, dudes, take back your extra gigs and free time 00-18.00, and bring back my speed and stability. WTF???
 
Yup, just got a message from the SO saying our AfriHost account is dead.

AfriHost, you are truly, absolutely useless. How many times has this been in the last two weeks? Are you just sitting back and hoping the issues resolve on their own? Because that's what it feels like. I hope someone lodges a complaint and you get fined again. This time the fine should be 100 times what it was before.
 
caroper said:
How is Data Use calculated?

This is what I find in the Client Zone:

The Use Graph for my trial period:
View attachment 390512

Which is fine and if I zoom in on that I can see the use per day and have this at the bottom of the Graph:
View attachment 390514

But if i now look at the Data Links section I see:
View attachment 390516

Whilst I appreciate that the data is free that may not always be the case. So before I commit to making this account permanent could someone please explain how data use is actually calculated.

One page shows total use as 64.02GB + 3.42GB but the other page shows 127.03GB ?

I cannot see any way to correlate those figures.

Cheers
Chris
Click to expand...

Replying to my own post here with some further calculations and a Logical conclusion:

Some further calculations show that the data used on the detailed data graph is:

64.02GB + 3.42GB up = 67.44GB

The Billable data used is:

30GB - 26.12GB = 3.88GB

To calculate actual free data I subtract the billable data from the total data used, I then get:

67.44GB - 3.88GB = 63.56GB

It is very suspicious that:

63.56 x 2 = 127.12GB

Surprisingly close to the 127.03GB reported at Free-Time data.

Conclusion.

Free Time data use is being Doubled, probably as a result of the data allocated being doubled.

This could be a serious problem if the Free Time falls away and we get double our actual use deducted from our double data, effectively nullifying it.

AfriGuy has escalated the problem to the correct team, thanks :)

Cheers
Chris
 
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Zoopy said:
Yup, just got a message from the SO saying our AfriHost account is dead.

AfriHost, you are truly, absolutely useless. How many times has this been in the last two weeks? Are you just sitting back and hoping the issues resolve on their own? Because that's what it feels like. I hope someone lodges a complaint and you get fined again. This time the fine should be 100 times what it was before.
Click to expand...

You have no evidence to say that its afrihost's fault, your exchange, line or router could be at fault.
 
Rickster said:
You have no evidence to say that its afrihost's fault, your exchange, line or router could be at fault.
Click to expand...

No evidence, eh? We just bought a 2GB WebAfrica topup and it runs great. Just like the CW and Axxess accounts we've tried on this line. Are you going to tell me the constant reports of slow streaming that people have reported these past two weeks are also routers at fault? When there's virtually no throughput on your ADSL account and a WA account that you switch to straight after works fine, then I think it's safe to say where the issue lies. Right up there Thor is also reporting his AH account is dead, but WA works fine for him. Kenny also complaining about no internet from AH. Guess it must be all three our exchanges that just don't like AH?

When we tried CW trial last week it was the first time in weeks that we got to see Netflix in HD. And this despite the fact that the AH capped account we're on is supposed to be unshaped. I'm honestly tired of the excuses, both from AH and their customers.
 
Afrihost still kicking ass on my side...

I don't blame the rep for not being here with all of the users here attacking him instead of helping out.
 
Zoopy said:
/snip

When we tried CW trial last week it was the first time in weeks that we got to see Netflix in HD. And this despite the fact that the AH capped account we're on is supposed to be unshaped. I'm honestly tired of the excuses, both from AH and their customers.
Click to expand...

You are clearly frustrated with the problems.

It seems like it must be a problem in the Cape region. I don't have any problems (at the moment) with my Afrihost backup account and haven't had for a long time. My main account is with Vox. I also signed up for a CW trial account and I must say there is no real difference between the 3 accounts at all for me. Pings and download speeds are basically the same.

But I must add that I will also really be p*ssed off if I have to battle like some of you. Hope they sort the problems out quickly.
 
I'm just stunned at how the customers come up in defense of ISPs and take it upon themselves to police these threads. I understand that not everyone is having issues (obviously, otherwise AH would cease to exist very fast), but when I report issues I really don't need other customers jumping on my back and telling me it's my equipment or line at fault. I pay AfriHost for a service and they employ support people to help their customers out. I don't want tech support from other customers with questionable *ahem*... enthusiasm for the company, or for them to tell me that I must mollycoddle the support reps.

I'm not paying AH so their support reps can be my buddies. I'm paying AH for ADSL and when that service isn't working as it should, and I see other people reporting the same issue week in and week out and AH neither acknowledges it or provides a solution, then of course I'm going to get angry and take off the kiddy gloves. If the support reps then choose to run away instead of dealing with the situation then it says a lot about their company's attitude towards problems. Don't forget, OpenWeb also ran away with their tails firmly tucked between their legs when people got tired of being fed BS.
 
Praeses said:
Afrihost still kicking ass on my side...

I don't blame the rep for not being here with all of the users here attacking him instead of helping out.
Click to expand...

+1
as per the OP
Feedback threads
"Mod_note: These threads are clearly designed/intended for customers to provide feedback to their respective ISPs - not for disgruntled former customers to vent, not for other ISPs to promote their services, etc - and, one hopes, for the relevant ISP to respond."
Click to expand...
Im sure people who have had trouble in the past can make threir own treads to "warn" customers but to hijack a feedback thread is unacceptable
 
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