Afrihost New Network Feedback - Part 2

[nicki]

You definitely shouldn't be seeing any latency on your 1st hop... How many devices do you have on your WiFi connection at the moment?

2 phones and this pc.

Pinging default gateway (other side of my AP). C:\Users\Nicki>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Reply from 192.168.10.1: bytes=32 time=5ms TTL=64
Reply from 192.168.10.1: bytes=32 time=6ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 6ms, Average = 4ms

C:\Users\Nicki>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:
Reply from 192.168.10.1: bytes=32 time=4ms TTL=64
Reply from 192.168.10.1: bytes=32 time=6ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 6ms, Average = 3ms

C:\Users\Nicki>

 

[nicki]

Waiting for few minutes for Al Jaz 1080p to start now...

 

[nicki]

480p running (auto)
C:\Users\Nicki>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=58ms TTL=63
Reply from 155.239.255.250: bytes=32 time=126ms TTL=63
Reply from 155.239.255.250: bytes=32 time=131ms TTL=63
Reply from 155.239.255.250: bytes=32 time=131ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 131ms, Average = 111ms

C:\Users\Nicki>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:
Reply from 192.168.10.1: bytes=32 time=5ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64
Reply from 192.168.10.1: bytes=32 time=6ms TTL=64
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 6ms, Average = 4ms

C:\Users\Nicki>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=89ms TTL=63
Reply from 155.239.255.250: bytes=32 time=61ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=74ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 89ms, Average = 58ms

 

[nicki]

Running at 1080p:
C:\Users\Nicki>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=112ms TTL=63
Reply from 155.239.255.250: bytes=32 time=119ms TTL=63
Reply from 155.239.255.250: bytes=32 time=127ms TTL=63
Reply from 155.239.255.250: bytes=32 time=132ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 112ms, Maximum = 132ms, Average = 122ms

C:\Users\Nicki>ping 192.168.10.1

Pinging 192.168.10.1 with 32 bytes of data:
Reply from 192.168.10.1: bytes=32 time=3ms TTL=64
Reply from 192.168.10.1: bytes=32 time=4ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64
Reply from 192.168.10.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.10.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 2ms

C:\Users\Nicki>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=99ms TTL=63
Reply from 155.239.255.250: bytes=32 time=103ms TTL=63
Reply from 155.239.255.250: bytes=32 time=116ms TTL=63
Reply from 155.239.255.250: bytes=32 time=128ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 99ms, Maximum = 128ms, Average = 111ms

C:\Users\Nicki>

 

[nicki]

C:\Users\Nicki>tracert -d -w 200 www.youtube.com

Tracing route to youtube-ui.l.google.com [172.217.23.46]
over a maximum of 30 hops:

1 5 ms 5 ms 3 ms 192.168.10.1
2 * * * Request timed out.
3 65 ms 68 ms 86 ms 169.1.5.82
4 94 ms 124 ms 95 ms 169.1.5.128
5 * 110 ms 111 ms 41.164.52.40
6 165 ms 164 ms * 172.18.1.162
7 138 ms 122 ms 123 ms 72.14.194.206
8 * 326 ms * 66.249.95.8
9 295 ms * 322 ms 209.85.249.60
10 283 ms * 294 ms 216.239.48.37
11 300 ms * 305 ms 108.170.235.105
12 310 ms * * 172.217.23.46
13 285 ms * 325 ms 172.217.23.46

Trace complete.

C:\Users\Nicki>

 

[AdriaanZA]

Come on Afrihost, what's going on here. Every night for two weeks now around the same time people in Cape Town come to this thread and report the exact same issue night after night. After you asked people to test a live stream link last night there was an influx of users reporting issues and you finally admitted there's definitely an issue going on with the network and will be looking into it, and now once again tonight when another person reports the EXACT same issue you ask him if how many devices is connected to his router!?

You said you can't do anything until people provide stats.
Time and time again people have provided stats each time this happens and they're the same each time.

I think we need a little but more reassurance on what you're doing to get it solved other than hearing "we'll escalate" every night.


Edit: Actually, nevermind, I figured it'd be better to cancel my 100gb Afrihost data account and keep the 20mb line and use data from a different ISP that works without issue (actually works out cheaper, surprisingly).

 

[HartsockZA]

I've noticed my SNR decreasing of late, should I start to get concered over it? It was at 21db last month and its now nearing 10/9.5 mark and keeps going down... During the day it goes back to 12db.

 

[wingnut771]

Can someone make sense of my usage reporting for the month from Afrihost?

Apparently I've used 118.56GB of normal data so far this month:

Which is supported by these stats:

The remaining data and used data add up perfectly to 270GB (pro-rata of 300GB since I didn't sign up on the 1st).

But this is my daily usage graph:

It's neither low enough to be normal data, nor high enough to include all data.

What am I missing?

Divide free time by 2 then add normal data.

 

[Bryn]

Divide free time by 2 then add normal data.

Why would free time be halved though?

 

[wingnut771]

Why would free time be halved though?

I reported this glitch 6 months ago, I see I'm not the only one affected, as they told me they not seeing a trend and it's only a few users - their standard response I guess until "social media" proves otherwise.

Maybe something will happen now, who knows.

 

[AfriGuy]

one thing I do notice is, the 144, 360, 480p steams will run most of the time from

Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
chrome.exe 6744 169-1-2-76.ip.afrihost.co.za 1*978 720*527 722*505


but 720, 1080P wont run it tries to run from
Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
chrome.exe 6744 lhr25s02-in-f14.1e100.net 157 2*088 2*245

But when that all fails most of the time then the Stream Host connects to a 173.x.x.x or 74.x.x.x IP and it start streaming after a while.

Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
chrome.exe 6744 173.194.128.87 1*180 450*784 451*964


Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
chrome.exe 6744 173.194.151.124 862 237*085 237*947

Image PID Address Send (B/sec) Receive (B/sec) Total (B/sec)
chrome.exe 6744 74.125.100.184 140 696 836

Hhhmm, interesting results these. I'll let our team know
Thanks so much for posting these!

 

[AfriGuy]

Can someone make sense of my usage reporting for the month from Afrihost?

-snip

What am I missing?

I've escalated a few accounts to our Dev team
Log a bug via ClientZone and PM me the ref# and I'll add your account to the open query.

 

[AfriGuy]

480p running (auto)
C:\Users\Nicki>ping bras.afrihost.com

-snip

Looks like there's quite a bit of latency to your exchange

 

[AfriGuy]

I've noticed my SNR decreasing of late, should I start to get concered over it? It was at 21db last month and its now nearing 10/9.5 mark and keeps going down... During the day it goes back to 12db.View attachment 392000

If you aren't seeing any line drops it shouldn't be a concern
Anything over 7dB should generally give you quite a stable connection.

 

[AfriGuy]

Come on Afrihost, what's going on here. Every night for two weeks now around the same time people in Cape Town come to this thread and report the exact same issue night after night. After you asked people to test a live stream link last night there was an influx of users reporting issues and you finally admitted there's definitely an issue going on with the network and will be looking into it, and now once again tonight when another person reports the EXACT same issue you ask him if how many devices is connected to his router!?

You said you can't do anything until people provide stats.
Time and time again people have provided stats each time this happens and they're the same each time.

I think we need a little but more reassurance on what you're doing to get it solved other than hearing "we'll escalate" every night.


Edit: Actually, nevermind, I figured it'd be better to cancel my 100gb Afrihost data account and keep the 20mb line and use data from a different ISP that works without issue (actually works out cheaper, surprisingly).

It's something we're working on
Sorry to hear you'll be cancelling with us, give me a shout if you'd like to run through some troubleshooting options to see if we can improve your experience.

 

[HartsockZA]

If you aren't seeing any line drops it shouldn't be a concern
Anything over 7dB should generally give you quite a stable connection.

But what's worrying me is the fact that it's slowly going lower and lower each day. Not had any drops. But would like to nip it before it does cut me off completely.

 

[AfriGuy]

But what's worrying me is the fact that it's slowly going lower and lower each day. Not had any drops. But would like to nip it before it does cut me off completely.

Telkom won't be able to review a fault if there isn't anything wrong though
Has your experience also been degrading?

 

[Icemanbrfc]

But what's worrying me is the fact that it's slowly going lower and lower each day. Not had any drops. But would like to nip it before it does cut me off completely.

Thats not an isp issue though, at least i think not...your line is going wonky if your SNR is dropping regularly. It seems that your line isnt stable enough, if there is inconsistency during the day and night.

You might want to get a techie in, to just do some tests and have a look.

 

[HartsockZA]

Telkom won't be able to review a fault if there isn't anything wrong though
Has your experience also been degrading?

My service has been degrading on a ISP level because every few days I experience high latency levels when I try play any online video game. I start noticing the high levels if the app I use to communicate with my friends comes up with a ping level of 100.

Tiny bit frustrated about it but I can only wait for your teams to solve your network instability. Please tell your CEO to stop these new campaignsuntil your network stability is at acceptable levels.

 

[HartsockZA]

Thats not an isp issue though, at least i think not...your line is going wonky if your SNR is dropping regularly. It seems that your line isnt stable enough, if there is inconsistency during the day and night.

You might want to get a techie in, to just do some tests and have a look.

Yea you're right but Afrihost holds the line so your first contact is the isp so they can (if there is a issue) raise it on your behalf to the company that does hold the infrastructure.