Afrihost New Network Feedback - Part 2

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HartsockZA said:
My service has been degrading on a ISP level because every few days I experience high latency levels when I try play any online video game. I start noticing the high levels if the app I use to communicate with my friends comes up with a ping level of 100.

Tiny bit frustrated about it but I can only wait for your teams to solve your network instability. Please tell your CEO to stop these new campaignsuntil your network stability is at acceptable levels.
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SNR margins aren't a network specific, it's a line/ area related issue.
Any tests I can look at?
 
when can we expect Brendan to post something on MyBB? would be great to hear from him from the technical side of the business. Im now tired of Gian :D

and say hello to Michelle, Lache and Carina for me :p
 
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Icemanbrfc said:
when can we expect Brendan to post something on MyBB? would be great to hear from him from the technical side of the business. Im now tired of Gian :D

and say hello to Michelle, Lache and Carina for me :p
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Maybe we need to setup an AMA :)
 
AfriGuy said:
Maybe we need to setup an AMA :)
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Forget Brendan, lets have a Q&A with Michelle, Carina and Lache :p... BTW, you guys need more females in the DEV team. There is like 0 lol

and yay to Kendall in the Engineering team.. You go Girl lol :D
 
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AfriGuy said:
I've escalated a few accounts to our Dev team :)
Log a bug via ClientZone and PM me the ref# and I'll add your account to the open query.
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I submitted a bug report in the Clientzone, but it didn't give me a reference number. Just a thanks message.
 
AfriGuy said:
Looks like there's quite a bit of latency to your exchange :(
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:-( I'm going to do some tests with another ISP over the weekend to compare and at least see if they are consistent. Funny thing is it seems to correlate with me running a stream or not. Generally the connection seems ok. Netflix also works ok.
 
nicki said:
:-( I'm going to do some tests with another ISP over the weekend to compare and at least see if they are consistent. Funny thing is it seems to correlate with me running a stream or not. Generally the connection seems ok. Netflix also works ok.
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Keep us posted :)
 
AfriGuy said:
SNR margins aren't a network specific, it's a line/ area related issue.
Any tests I can look at?
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Never said SNR are network specific. I was referring to the Afrihost network in general in the last part of my post. Please check back on this post I have test results up.

Will provide later when home.
 
HartsockZA said:
Never said SNR are network specific. I was referring to the Afrihost network in general in the last part of my post. Please check back on this post I have test results up.

Will provide later when home.
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I can only see your modem stats?
Keep me posted with some tests please :)
 
We're off for a bit of team building

Hey guys

Our Social team is off for a bit of team building for the afternoon, we'll be back tomorrow morning at 8am.
Support is standing by for any urgent queries via Live Chat, mail on [email protected] or phone on 011 612 7200.

You can also submit a call back request by SMSing HELP to 32541.

See everyone tomorrow :)

trDv4Ib.png
 
AfriGuy said:
Hey guys

Our Social team is off for a bit of team building for the afternoon, we'll be back tomorrow morning at 8am.
Support is standing by for any urgent queries via Live Chat, mail on [email protected] or phone on 011 612 7200.

You can also submit a call back request by SMSing HELP to 32541.

See everyone tomorrow :)

trDv4Ib.png
Click to expand...

boooooooooooo :D enjoy and i know there will be food :(


fb516ca2061f26a100500b0645e0108d.jpg
 
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