Afrihost New Network Feedback - Part 2

caroper · Oct 10, 2016

AfriFella said:
Thanks, your general stats are looking good. I'm assuming the torrent you're using is a strong one?

Looks strong to me:

That of course is on My telkom account that I have Had to use every evening this week as Afrihost won't let me stream anything.

Icemanbrfc · Oct 10, 2016

Devo1 said:
icrosoft Windows [Version 6.1.7600]
opyright (c) 2009 Microsoft Corporation. All rights reserve

:\Users\Kazhing>ping bras.afrihost.com -t

inging bras.afrihost.com [155.239.255.250] with 32 bytes of
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=33ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=17ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=129ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=22ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=75ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=23ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=22ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=27ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=17ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=72ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=21ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=475ms TTL=63
eply from 155.239.255.250: bytes=32 time=507ms TTL=63
eply from 155.239.255.250: bytes=32 time=139ms TTL=63
eply from 155.239.255.250: bytes=32 time=50ms TTL=63
eply from 155.239.255.250: bytes=32 time=548ms TTL=63
eply from 155.239.255.250: bytes=32 time=451ms TTL=63
eply from 155.239.255.250: bytes=32 time=149ms TTL=63
eply from 155.239.255.250: bytes=32 time=366ms TTL=63
eply from 155.239.255.250: bytes=32 time=66ms TTL=63
eply from 155.239.255.250: bytes=32 time=284ms TTL=63
eply from 155.239.255.250: bytes=32 time=98ms TTL=63
equest timed out.
eply from 155.239.255.250: bytes=32 time=2554ms TTL=63
eply from 155.239.255.250: bytes=32 time=2567ms TTL=63
eply from 155.239.255.250: bytes=32 time=498ms TTL=63
eply from 155.239.255.250: bytes=32 time=396ms TTL=63
eply from 155.239.255.250: bytes=32 time=46ms TTL=63
eply from 155.239.255.250: bytes=32 time=1634ms TTL=63
eply from 155.239.255.250: bytes=32 time=843ms TTL=63
eply from 155.239.255.250: bytes=32 time=711ms TTL=63
eply from 155.239.255.250: bytes=32 time=426ms TTL=63
eply from 155.239.255.250: bytes=32 time=169ms TTL=63
eply from 155.239.255.250: bytes=32 time=373ms TTL=63
eply from 155.239.255.250: bytes=32 time=2075ms TTL=63
eply from 155.239.255.250: bytes=32 time=1629ms TTL=63
eply from 155.239.255.250: bytes=32 time=2665ms TTL=63
eply from 155.239.255.250: bytes=32 time=2885ms TTL=63
eply from 155.239.255.250: bytes=32 time=2244ms TTL=63
eply from 155.239.255.250: bytes=32 time=1583ms TTL=63
eply from 155.239.255.250: bytes=32 time=1176ms TTL=63
eply from 155.239.255.250: bytes=32 time=723ms TTL=63
eply from 155.239.255.250: bytes=32 time=91ms TTL=63
eply from 155.239.255.250: bytes=32 time=106ms TTL=63
eply from 155.239.255.250: bytes=32 time=26ms TTL=63
eply from 155.239.255.250: bytes=32 time=31ms TTL=63
eply from 155.239.255.250: bytes=32 time=67ms TTL=63
eply from 155.239.255.250: bytes=32 time=44ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=53ms TTL=63
eply from 155.239.255.250: bytes=32 time=59ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
equest timed out.
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=22ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=44ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=22ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=17ms TTL=63
eply from 155.239.255.250: bytes=32 time=17ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=137ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=37ms TTL=63
eply from 155.239.255.250: bytes=32 time=24ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=17ms TTL=63
eply from 155.239.255.250: bytes=32 time=21ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=22ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
equest timed out.
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=19ms TTL=63
eply from 155.239.255.250: bytes=32 time=20ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63
eply from 155.239.255.250: bytes=32 time=18ms TTL=63

Its okay, then it shoots up, then down again. Something is happening on your line. Get Telkom to send a techie, and ask them to check if there is any degradation somewhere, or ask them to test for metallic noise.

Have you tried a replacement router?

wingnut771 · Oct 11, 2016

IOPS said:

@wingnut: Here are some tests you asked for.
10Mbps Business, tested from CPT. Auto-DNS.

http://www.speedtest.net/my-result/5703119897

Code:

ping -c 10 bras.afrihost.com
PING bras.afrihost.com (155.239.255.250) 56(84) bytes of data.
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=16.3 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=16.8 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=16.2 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=16.5 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=15.8 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=15.6 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=15.9 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=15.6 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=16.4 ms
64 bytes from 155.239.255.250: icmp_seq=10 ttl=63 time=16.7 ms

--- bras.afrihost.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9009ms
rtt min/avg/max/mdev = 15.633/16.240/16.827/0.420 ms

mtr --report afrihost.com
Start: Mon Oct 10 18:08:50 2016
HOST: hydra                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- er-8.ubnt                  0.0%    10    0.1   0.1   0.1   0.2   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cpt-up1.ip.adsl.co.za      0.0%    10   16.6  17.7  16.6  19.4   0.7
  4.|-- cpt-in1.ip.adsl.co.za      0.0%    10   17.6  17.9  17.2  19.1   0.0
  5.|-- cpt-net1.ip.adsl.co.za     0.0%    10   16.9  18.3  16.5  22.5   2.3
  6.|-- 41.164.52.40               0.0%    10   17.8  17.9  16.9  20.6   0.9
  7.|-- 172.18.1.162               0.0%    10   39.9  39.9  39.1  40.5   0.3
  8.|-- cloudflare.ixp.joburg      0.0%    10   41.6  45.1  41.4  76.2  10.9
  9.|-- 104.20.31.244              0.0%    10   41.9  41.9  41.5  42.2   0.0

 mtr --report twitter.com
Start: Mon Oct 10 18:09:14 2016
HOST: hydra                       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- er-8.ubnt                  0.0%    10    0.2   0.1   0.1   0.2   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cpt-up1.ip.adsl.co.za      0.0%    10   18.2  17.8  17.2  18.7   0.0
  4.|-- cpt-in1.ip.adsl.co.za      0.0%    10   17.7  18.2  17.3  20.4   0.9
  5.|-- cpt-net1.ip.adsl.co.za     0.0%    10   18.0  18.4  17.2  19.2   0.3
  6.|-- 41.164.52.40               0.0%    10   17.3  17.7  17.0  18.5   0.0
  7.|-- ix-ae-7-0.tcore1.KLT-Cape  0.0%    10   18.1  20.4  17.0  34.8   5.2
  8.|-- if-ae-5-80.tcore2.PV9-Lis  0.0%    10  165.6 168.4 165.2 179.3   4.7
  9.|-- if-ae-2-2.tcore1.PV9-Lisb  0.0%    10  172.5 173.4 172.5 174.5   0.0
 10.|-- if-ae-1-3.tcore1.SV8-High  0.0%    10  173.0 171.0 168.8 182.7   4.3
 11.|-- if-ae-2-2.tcore2.SV8-High  0.0%    10  166.0 181.6 166.0 203.3  14.3
 12.|-- if-ae-11-2.tcore1.L78-Lon  0.0%    10  167.1 169.1 165.5 182.3   4.9
 13.|-- if-ae-17-2.tcore1.LDN-Lon  0.0%    10  160.5 160.7 159.5 161.7   0.3
 14.|-- 195.219.83.102             0.0%    10  160.7 163.6 159.9 186.9   8.2
 15.|-- ae-233-3609.edge5.london1  0.0%    10  168.5 170.2 168.5 178.0   2.8
 16.|-- TWITTER-INC.edge5.London1 10.0%    10  169.2 167.4 165.6 169.5   1.2
 17.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 18.|-- 199.16.156.230            10.0%    10  271.8 252.0 249.0 271.8   7.4

Thanks IOPS for doing this but I did say to only test if others where having issues which I don't see any reports of so nothing to compare to. I see your international looked good too.

So, please do the same next time (along with Iceman) ONLY when the others are complaining.

bwana · Oct 11, 2016

All those pings… I think I strained my thumb scrolling past them all.

wingnut771 · Oct 11, 2016

bwana said:
All those pings… I think I strained my thumb scrolling past them all.

That's because you should be using your index finger

Icemanbrfc · Oct 11, 2016

wingnut771 said:
That's because you should be using your index finger

I hate when people scroll with their index fingers

IOPS · Oct 11, 2016

wingnut771 said:
Thanks IOPS for doing this but I did say to only test if others where having issues which I don't see any reports of so nothing to compare to. I see your international looked good too.

So, please do the same next time (along with Iceman) ONLY when the others are complaining.

Will do.
I've got Smokeping setup, it's not really a true reflection if my line is saturated though.

Vorastra · Oct 11, 2016

AfriFella said:
Although we try to prioritize gaming traffic, certain games might use the same protocols that could fall under the "blanket" of shaping, but our Network Team are always proactive with regards to managing this. Let us know how your game performs using a Capped account.

Well, not sure what changed from yesterday but as soon as 8AM hit, I'm now getting massive ping and packet loss in Armored Warfare. This happened mid-game. I'm talking like spikes up to 3000ms and so on. Guess it was good while it lasted.
Tried with the free 1GB account and it's fine. Broken on Uncapped Premium.

Gekco · Oct 11, 2016

AfriGenie said:
What type of account do you have? What is your DSL line speed? And what sort of speeds are you getting?

Whatever the problem was, it seems to have been resolved.
ADSL speeds are back to normal this morning thanks.

Gekco · Oct 11, 2016

AfriFella said:
Hi to all in the South (Capetown folks). Our Network Team are reporting improved results in the South. Would those who have been worst affected please report back if anything has improved? I've PM'd a couple of you already.

Yes everything is back to normal this morning thanks.
I am getting the full 4MB/s line speed again thanks.
Parow Industria, Western Cape

AfriGenie · Oct 11, 2016

Gekco said:
Whatever the problem was, it seems to have been resolved.
ADSL speeds are back to normal this morning thanks.

Gekco said:
Yes everything is back to normal this morning thanks.
I am getting the full 4MB/s line speed again thanks.
Parow Industria, Western Cape

That is awesome to hear!

Thanks for the update.

AfriGenie · Oct 11, 2016

Vorastra said:
Well, not sure what changed from yesterday but as soon as 8AM hit, I'm now getting massive ping and packet loss in Armored Warfare. This happened mid-game. I'm talking like spikes up to 3000ms and so on. Guess it was good while it lasted.
Tried with the free 1GB account and it's fine. Broken on Uncapped Premium.

That's disappointing, I'll check with the Team if we can get an updated signature for the game.

Icemanbrfc · Oct 11, 2016

Sup Genie, mornings

PM incoming

Vorastra · Oct 11, 2016

AfriGenie said:
That's disappointing, I'll check with the Team if we can get an updated signature for the game.

Cool cool. Can you let me know when so I can try it out?

Gekco · Oct 11, 2016

AfriGenie said:
That is awesome to hear! Thanks for the update.

It does seem to fluctuate a lot though. For the most part it seems good, but does hit the patches when it slows down to a crawl.

DeatheCore · Oct 11, 2016

Some feedback regarding the issues experienced this weekend - CPT, Northern Suburbs, Capped Package, 20Mbps line

There was a point this weekend where everything went to crap, YouTube was maxing out at 2Mbps+-, Twitch would barely buffer on Medium (usually stream on High or Source with no issues) and general browsing was also quite slow. Latency to WoW EU was also around the 400ms mark, and it usually hovers around 190ms.

While this was happening I did perform a few tracert's and pings and was seeing exactly the same as other people in this thread, very high latency locally and internationally. These issues seem to be resolved however, I still do notice a slowdown after 18h00 until about 00h00. It's not an exchange issue as if I dial into another ISP account everything is immediately faster with lower latency.

I know that Twitch is an issue in SA and Afrihost isn't the only ISP where streaming from Twitch is an issue but I do feel as though it is worse on Afrihost than other ISPs. Even on a good day I never see above 5-6Mbps on Afrihost. Dialing into my Vox capped account during these times, seems to alleviate the issues...

Gunblade · Oct 11, 2016

Speeds were still slow when I tested them at 7am but the latency is back to normal in games. Can't run tests atm.

AfriGenie · Oct 11, 2016

Icemanbrfc said:
Sup Genie, mornings PM incoming

You have a reply.

AfriGenie · Oct 11, 2016

Vorastra said:
Cool cool. Can you let me know when so I can try it out?

Will do!

SlowInternet · Oct 11, 2016

I'm struggling since last night with my internet.

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ADSL [192.168.1.1]
2 * * * Request timed out.
3 * 218 ms 10 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 12 ms 10 ms 10 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 14 ms 14 ms 12 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 13 ms 11 ms 10 ms cloudflare.ixp.joburg [196.46.25.198]
7 10 ms 9 ms 9 ms 104.20.31.244

Trace complete.

Why is the 3rd hop so high ?

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ADSL [192.168.1.1]
2 * * * Request timed out.
3 * 12 ms 10 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 * * 12 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 11 ms 9 ms 11 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 10 ms 10 ms 10 ms cloudflare.ixp.joburg [196.46.25.198]
7 10 ms 10 ms 9 ms 104.20.31.244

Trace complete.

4th hop ?

Most of the time there is a connection but pages are very slow to open. I have rebooted the router several times.

Join the MyBroadband community

Get started

Afrihost New Network Feedback - Part 2

Executive Member

Honorary Master

Honorary Master

MyBroadband

Honorary Master

Honorary Master

Senior Member

Honorary Master

Expert Member

Expert Member

Afrihost

Afrihost

Honorary Master

Honorary Master

Expert Member

Senior Member

Active Member

Afrihost

Afrihost

Executive Member