Afrihost New Network Feedback - Part 2

Status
Not open for further replies.
Based.
5742209017.png
 
AfriGenie said:
With which games are you seeing the latency spike in?
Click to expand...

Path of Exile (and was also getting the same spikes to Diablo 3 servers).

What sort of account do you have with us?
Click to expand...

Capped data. I'm not convinced it's an ISP issue, I just need to narrow things down, as Telkom have done their thing for now.

*edit*

To PoE EU Servers:
Pinging speedtest.lon02.softlayer.com [5.10.97.132] with 32 bytes of data:
Reply from 5.10.97.132: bytes=32 time=181ms TTL=45
Reply from 5.10.97.132: bytes=32 time=1195ms TTL=45
Reply from 5.10.97.132: bytes=32 time=181ms TTL=45
Reply from 5.10.97.132: bytes=32 time=179ms TTL=45

Ping statistics for 5.10.97.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 1195ms, Average = 434ms

C:\Users\jemsc>ping speedtest.lon02.softlayer.com

Pinging speedtest.lon02.softlayer.com [5.10.97.132] with 32 bytes of data:
Reply from 5.10.97.132: bytes=32 time=188ms TTL=45
Reply from 5.10.97.132: bytes=32 time=179ms TTL=45
Reply from 5.10.97.132: bytes=32 time=178ms TTL=45
Reply from 5.10.97.132: bytes=32 time=1036ms TTL=45

Ping statistics for 5.10.97.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 178ms, Maximum = 1036ms, Average = 395ms
Click to expand...

To Diablo 3 EU servers:
C:\Users\jemsc>ping 185.60.112.158

Pinging 185.60.112.158 with 32 bytes of data:
Reply from 185.60.112.158: bytes=32 time=1660ms TTL=238
Reply from 185.60.112.158: bytes=32 time=235ms TTL=238
Reply from 185.60.112.158: bytes=32 time=522ms TTL=238
Reply from 185.60.112.158: bytes=32 time=196ms TTL=238

Ping statistics for 185.60.112.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 196ms, Maximum = 1660ms, Average = 653ms

C:\Users\jemsc>ping 185.60.112.158

Pinging 185.60.112.158 with 32 bytes of data:
Reply from 185.60.112.158: bytes=32 time=1563ms TTL=238
Reply from 185.60.112.158: bytes=32 time=284ms TTL=238
Reply from 185.60.112.158: bytes=32 time=198ms TTL=238
Reply from 185.60.112.158: bytes=32 time=197ms TTL=238

Ping statistics for 185.60.112.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 197ms, Maximum = 1563ms, Average = 560ms

C:\Users\jemsc>
Click to expand...
 
Last edited:
copacetic said:
Path of Exile (and was also getting the same spikes to Diablo 3 servers).
Click to expand...

I spent the past few days talking back and forth with the critical care and networking team to get perfect ping in Path of Exile, Overwatch and Rainbow Six Siege.

I'm in Cape Town and for me, there is now absolutely perfect ping to all three of these games with no packet loss.

Connecting to the London server in Path of Exile gives me a solid 166ms ping both during the day and in the evening.

So if you want to know more just ask.
 
Phinix said:
I spent the past few days talking back and forth with the critical care and networking team to get perfect ping in Path of Exile, Overwatch and Rainbow Six Siege.

I'm in Cape Town and for me, there is now absolutely perfect ping to all three of these games with no packet loss.

Connecting to the London server in Path of Exile gives me a solid 166ms ping both during the day and in the evening.

So if you want to know more just ask.
Click to expand...

More!
 
copacetic said:
Path of Exile (and was also getting the same spikes to Diablo 3 servers).



Capped data. I'm not convinced it's an ISP issue, I just need to narrow things down, as Telkom have done their thing for now.

*edit*

To PoE EU Servers:


To Diablo 3 EU servers:
Click to expand...

I get these same spikes pinging to any server (local as well). I will also need to eliminate my wireless setup as a causative factor here.
 
copacetic said:
I get these same spikes pinging to any server (local as well). I will also need to eliminate my wireless setup as a causative factor here.
Click to expand...

Feel free to PM me your username and I'll put you in touch with our CC Team. :)
 
copacetic said:
More!
Click to expand...

Well when connecting to the London server the IP range goes up and down a bit between high 40's and low 50's but most of the time connects me to "169.50.121.51".

This is what I get now:

PoE.JPG

You should use WinMTR and ping that IP for 60 seconds or more trying both before 6PM and after 6PM.
 
Rickster said:
Is AH aware of the issue with AH DNS and Steam downloads?
Click to expand...

Our Team did look into the Steam issue this morning, and they've implemented a fix for it which should ensure everything is back to normal. You may need to restart your modem to ensure you've got the most up to date DNS settings. :)
 
AfriGenie said:
Our Team did look into the Steam issue this morning, and they've implemented a fix for it which should ensure everything is back to normal. You may need to restart your modem to ensure you've got the most up to date DNS settings. :)
Click to expand...

Was the Steam issue not being able to to start game downloads or updates? I had the issue for about 3 days and now it's fixed. Also is this part of the network update you told me about or has that not rolled out yet?
 
Vorastra said:
Was the Steam issue not being able to to start game downloads or updates? I had the issue for about 3 days and now it's fixed. Also is this part of the network update you told me about or has that not rolled out yet?
Click to expand...

It was definitely affecting game downloads, I'm not sure if updates to installed games was affected or not. This was a separate change that we made.
 
AfriGenie said:
It was definitely affecting game downloads, I'm not sure if updates to installed games was affected or not. This was a separate change that we made.
Click to expand...
Yeah, when I tried to start a fresh game download it would just sit there and then Steam would throw a connection timeout error. My update that was half way through (started before the issue started) was able to finish but the next queued update was not able to start at all.

At least it's fixed now :)
 
Vorastra said:
Yeah, when I tried to start a fresh game download it would just sit there and then Steam would throw a connection timeout error. My update that was half way through (started before the issue started) was able to finish but the next queued update was not able to start at all.

At least it's fixed now :)
Click to expand...

Sweeeet! :D
 
AfriGenie, what are the DNS settings for Cape Town?

I've always let my router auto detect and I see it uses 169.1.1.10 and 169.1.1.3
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X